Fangamer Anmeldelser 

Bad products, high prices, tons of wait time. Nothing good about them, better off buying knockoffs

I ordered merchandise from Fangamer for my daughter's birthday, November 7, allowing what I believed was sufficient time for delivery.

Approximately two weeks after placing my order and paying for it, Fangamer still had not shipped my merchandise. Worse, my attempt to contact customer service went unanswered.

With my daughter's birthday rapidly approaching, I was left with no merchandise, no meaningful communication, and no confidence that the order would arrive in time.

I ultimately canceled the order. As of this review, I have not received my refund.

This is an unacceptable experience for a company selling merchandise that customers frequently purchase as gifts.

**My experience with Fangamer:**
- Payment collected.
- No shipment after approximately two weeks.
- Customer service inquiry unanswered.
- Order canceled.
- Refund still outstanding.

I strongly caution anyone considering Fangamer for birthday gifts, holiday presents, or other time-sensitive purchases. Based on my experience, I cannot recommend trusting this company with an important delivery deadline.

Fangamer has had every opportunity to communicate with me. Instead, I have been left without the merchandise I ordered and without my money.

I will update this review if Fangamer resolves the situation.

I’ve ordered from Fangamer many times and always received what I ordered and have been impressed with the merchandise. More recently I ordered a plushie that had some defects, I contacted Tyler and was immediately sent out a replacement with no questions asked. I will definitely be ordering more from their store!

I've ordered once from the US store and twice from the european store so far my experience has been great. Everything has been decent to good quality it is a little pricey but for the quality its worth it (in my opinion) the customer service is pretty good my ONLY complaint is that their customer service (in my experience) takes between 1 and 4 weeks to respond

i asked my mom to order me a Niko oneshot plush because i am a BIG FAN of niko (from oneshot) and she ordered it on friday and its been days.days and days and days! FANGAMER WHERE IS MY NIKO ONESHOT PLUSH?! ITS ALREADY IN STOCK SO IT SHOULD BE HERE BY NOW!!! I NEED IT PLS SEND IT!

Mi experiencia con Fangamer está siendo extremadamente decepcionante.

Realicé una prereserva el 6 de noviembre de 2025 y el paquete lleva supuestamente en camino desde el 25 de junio de 2026. A día de hoy sigo sin poder recibirlo.

El principal problema es que el envío aparece con un código postal incorrecto: 23700, cuando mi código postal correcto es 38207. Correos España me ha indicado que no puede entregarme el paquete debido a este error. Sin embargo, al contactar con Fangamer, me aseguran que la dirección está correcta cuando claramente existe un código postal equivocado.

He enviado varios correos intentando solucionar la situación. Finalmente, solicité una devolución del dinero o que me enviaran otra unidad con la dirección correcta, pero Fangamer directamente no responde a mis mensajes.

Después de haber esperado desde noviembre por una prereserva, llevar meses esperando el envío y encontrarme ahora con un paquete que no puedo recibir por un error en la dirección, considero totalmente inaceptable la falta de atención y comunicación por parte de la empresa.

Entiendo que puedan producirse problemas durante un envío internacional, pero lo que más me decepciona es que, después de informarles claramente del problema y pedir una solución, no reciba ninguna respuesta.

Esperaba mucho más de Fangamer. Ahora mismo tengo un pedido que he pagado, que no puedo recibir y una empresa que no responde a mis correos. Mi experiencia, lamentablemente, ha sido muy negativa.

I ordered my Lancer plush on July 30th, and the package only started shipping on August 26th. I am never buying from Fangamer ever again. Also, I emailed Fangamer three times, and they never responded.

I hate writing negative reviews unless something is wrong. I really enjoy the Ena franchise and on 8/5/2026 I purchased a hoodie and a T-shirt. They said that it would take a week to get shipped so I was like "okay, small company makes sense."

Fast forward to almost two weeks later, it's been sitting with a shipping label created and I contacted customer service a week ago to ask if everything was all good with my order only to be greeted with an auto response telling me response time is 7-10 days. I'm sorry, but in my opinion if you have this many bad reviews I think the first thing you should do I bolster your support team to handle customer issues and manage you staff to make sure things are going out on time.

I still want to wait for my stuff however after reading everything I have here I think I'm just going to attempt getting a refund. As much as I really wanted the appeal and to eventually get the game Vinyl.

Nie polecam, zamówienie złożone 3 tygodnie temu po dwóch tygodniach trafiło do Niemiec i wróciło do nadawcy żadnej informacji od fungamer kompletnie zero kontaktu, pisałem do nich na support i na order@fanganer, kompletnie zero odpowiedzi nikomu nie polecam ❗

Even after unforeseen trouble with my order and international laws i was still greeted with unwavering kindness from the Fangamer team, in the form of clear intentions, dedication to the customer and a free upgrade to express-shipping from economic.

Thank you Shelby!

My Order was cancelled, the product page said a max limit of 4 of an item, so I ordered 3, one for me, one for my partner, and one to keep sealed for my games collection, the company cancelled the order with no explanation and when questioned, they accused my purchase to be for reselling reasons, how was 3 copies seen as reselling purposes, when they set the limit themselves to 4 per item.

Very unprofessional and a lack of communication, means that I would recommend shopping elsewhere for a better service, wish I had researched this company before I tried purchasing, but now I'm seeing all the bad user reviews from others that have had negative experiences.

Don't waste your time.

I wanted to check the product I ordered would arrive on time for my son’s birthday- as I received no updates.
So I emailed and received an auto response stating Fangamer would reply to me
In 7-10days! I’ve never encountered that before. Products come from ten Netherlands - so allow at least a week for delivery.
Product on, but I would t buy from them again simply because there is no way of getting in contact with anyone.

I bought FOUR HUNDRED euros worth of merch. There was NO EMAIL CONFIRMING THE ORDER. Now, if I don't send the proof of order being mine within 12 hours, it will be CONFESCATED. Absolutely frozen costumer service. I emailed them days ago - I can't see my order history in either of my emails. Thank you very much! Going back to ordering merch from etsy.

I bought a poster and it arrived damaged (mailman forced it into my mailbox). I wrote them twice with pictures and they just ignored me. It's been two weeks.

In 2020 i ordered and everything was fine.
In 2026 I order and first thing i get is 100$ delivery fee, compared to previous 12$ for the same item is just a sign to not order there. Shame.

Fangamer is horrible.
On May 28th, 2026, I purchased a Deltarune Chapter 1 vinyl. Since then, the shipping status has remained unchanged. I have sent them emails and have not received any response. This company just sucks.

Habia pedido un disco de vinil y todo bien como siempre su tiempo de espera para que se realize el envio el problema llega cuando llega a aduana me lo retienen por disque falta de datos mientras anteriormente ya habia comprado 2 veces antes ahi y ahora me salen que falta de datos y contacto con la paqueteria fedex me dicen que todo bien y intento contactar con fangamer y ahi entro el problema ellos JAMAS contestan los correos luego a la semana me dicen que devolvieron mi paquete al remitente y intento contactar con fangamer y NUNCA recibes respuesta por parte de ellos y luego me manda un correo de que se devolvio mi paquete como si no me hubiera dado cuenta y intento responderles pero pues como siempre NI UNA SOLA RESPUESTA ALGUNA y la verdad ya estoy estresado ya no se que hacer si me gustaria algun consejo o algo o solamente que tengan cuidado si van a pedir algo de esa pagina por que no recibes respuesta alguna por parte de FANGAMER y simplemente es buena empresa que se dedica a enviar cosas de juegos indies pero simplemente SU SERVICIO A CLIENTE ES UN ASCO ALGUNO SI NO ERES DE USA.

Trash company and never ships items. They don't update the order and just wait endlessly to do anything. They are a lazy company who doesn't care.

I've had only good experiences with this website, the low ratings kinda surprised me. Maybe they are inconsistent? The prices could be lower, but I have had no issues otherwise.. orders came on time.

This company has a lot of low star reviews but this website is great!I ordered the dancing flowey plush and it came in excellent condition and nothing was broken.Fast delivery to say they were moving warehouses too!