Eyeglasses.com Anmeldelser 

Waiting on frames for the last 4 weeks. Set emails but no response. Called the first time and was informed the frames would be shipped by end of the week. Called 2 weeks later and was informed frame were on back order and was asked to change order. Changed order a week ago and still no frames.

Producto defectuoso y horrible atención al cliente
Tardaron en llegar mucho más de lo indicado
EL producto llegó defectuoso, y es imposible que contesten por emial o por teléfono. Las veces que contestaron, prometían cosas que luego no cumplian para solucionar el tema, y leugo vuelta al silencio. finalmente tuve que poner reclamación via Paypal

What happened to this company? I have ordered a particular brand of glasses from them for over a decade. This latest order was a travesty. I get special tints, and emailed like I usually do for confirmation. None was returned, then my glasses were marked shipped. I had to call an have them hold the glasses and check to make sure they did it right. Turns out they didn't and I had to wait 2 more weeks with zero follow up from the one person I was able to reach on the phone (who offered no apologies for anything). My glasses finally arrived, tint is slightly wrong but I can work with it. Just disappointed now with what was vs what is now.

Hello-
As we all search for new eyeglasses, this is where it begins! I discovered eyeglasses.com, website was good, eyeglass choices were plentiful and I found the pair of glasses that I wanted and placed my order.
I waited 2 weeks (typical) I received my new glasses and there were BUFFING MARKS on the right side at the top of the lens, not good! I reached out to customer service, then returned them to be made correctly, again waited, glasses came back, STILL NOT CORRECT! I reached out again and I was told there's nothing they can do, I used my one time return as stated on their website.
Quality Control (terrible)
Customer Service (basic 2 out of 10 stars)
Do Not But from Eyeglasses.com
Thanks-

Horrible experience, hostile costumer service, false claims, bait and switch. False inventory. No frames in stock. Discontinued frames to pad their online "inventory". They order from a 3rd party after they get payment. Charged on my credit card 3 weeks (borrowed my money while I pay the interest). 20 days after placing order I called, concerned because I hadn't yet received the frames (ordered without lenses), my emails weren't returned. I was blamed because: the frames were discontinued (it said in stock and took the purchase), I should have checked my spam folder, (nothing there and I received their sales emails fine), I should have set up a separate account on website to track order instead of using the BOLT app for tracking (in the confirmation email). Demanded immediate answers do you want a refund or a different pair, or not? blue or brown? The site still showed 5 or 6 including the discontinued pair I ordered. If they knew they couldn't get the frame and sent an email a couple days later, why wouldn't they have updated their website and call me, follow up? I wasn't sure I could trust them. I needed to see the exact frame, the webpage, or confirmation email showing me a picture of the frames, style, size, and color numbers, but they kept pushing. Beyond rude hostile, aggressive, bullying a person with disabilities, rather that giving an accomodation. I asked for them for speak slower, pause between sentences and give me a chance to think and ask questions, not an unreasonable request- illegal (ADA). I was told this is inefficient. Inefficient is everything they did Both the first person who claimed to be a supervisor Melissa,said no other supervisors or manager there first said the frames are backordered so you want to wait until the (21st a week later)or refund? I said let me talk to anyone else. I was put on hold and treated even worse by a person claiming to be the manager, Sarah. No frames coming on the 21st. I wanted the blue frames but there are two different blue styles and I didn't like the other. I have up and said just refund my money. Inside no one even apologized to me. Thats when I got an insincere, sarcastic apology. This is an American company. I expected better.

Whatever you need, these folks make it right. I even made a mistake in the Rx and they redid my lenses for free. Have bought three or four pairs in the last two years. No problems.

DO NOT GO TO THIS COMPANY! I purchased replacement lenses from this nightmare company using my existing frames and they came back completely wrong. I spent $329.95. I emailed and called and still no one responded. Finally, someone decided to pick up the phone and told me to send the lenses back for a refund. I sent the incorrect lenses back and no one responded for weeks. No refund. I called and an employee stated that no refund would be given because they felt they did a great job, despite the fact that I had to have my lenses redone at another store and they came out perfect. She then threatened me, telling me they don't give refunds because they don't want to lose the money. Perhaps they should have thought of this before they took my money and gave me a damaged product! She stated the policy is on their website, however, this does not pertain to damaged products. In addition, I spoke to someone several times prior to purchasing my glasses and no one told me that they don't give refunds. I would have never ordered from this place. They screwed up my glasses, received the damaged items back and still took my money. I filed a complaint with the BBB only to find out their BBB rating is F! This company needs to be investigated for fraud to see how many other people they're screwing over. DO NOT BUY YOUR GLASSES FROM HERE. THEY WILL SCREW THEM UP AND TAKE YOUR MONEY. THEY ARE THIEVES! THERE ARE PLENTY OF OTHER PLACES TO GO TO. STAY AWAY FROM THESE THIEVES!

Contacted by customer service to let me know the color of frames I originally selected was going to be back ordered for two months. They provided an alternative color and arrived within the week.

Smooth transaction. I had no issues with my order. The glasses arrived about two weeks after purchase. Amazing quality. Expensive, but they are worth the price.

I ordered frames a month ago and have not received any proactive communication from the company after they emailed receipt of my order. I have emailed and called and I cannot reach anyone. At this point, I want to cancel my order and go elsewhere, but I can't reach anyone to do so.

No communication whatsoever. They take your money and don't ship the glasses. Stay away

I've used Eyeglasses.com for many years to order prescription eyeglasses in the styles I wanted. They've always got the prescriptions correct and I've never had any issues with my order. When the time comes, I will definitely order again. Mark T.

BUYERS BEWARE THIS COMPANY IS A SCAM STEPHANIE STOLE $300 FROM ME I ORDER EYES GLASSES WAITED FOR 4 MONTHS NEVER RECIEVED MY EYEGLASSES AND STEPHANIE THE B**** HAS TAKEN MY MONEY I CONTACTED THE LOCAL POLICE DEPARTMENT AND IT SEEMS THAT THEY ARE PROTECTING THESE CRIMINALS. IF I COULD LEAVE A REVIEW ON THE EYEGLASSES.COM. WEBSITE I WOULD BUT THEY DONT ALLOW IT ALL THEIR REVIEWS ARE FAKE AND POSTED BY EYEGLASSES.COM.

It has been a month and a half - the glasses are still "in process". Getting through to someone on the phone, by chat or email is impossible, They have effectively stolen my money at this point.

This is my fourth order from eyeglasses.com and outside of a faux pas by UPS, the experience has been very good.

They are one of the only online Silhouette frame vendors that I am aware of and offer not only the frames but the associated components like Varilux digital lenses, Transitions and Crizal AR coatings, which I have found to be the best for me by far.

Yes, even with their 50% discount, glasses like these back be expensive when compared to their competition, but in the long run I only get one set of eyes for my entire life, so how much are they worth?

Customer service can be a little frustrating at times, but the end product has always exceeded my expectations and needs.

Many thanks to the folks there who take care with the products they produce.

Seemed Like it did take longer than I expected, but then I used to order from goggles for you in China and that would take quite a while as well.

Not much in the communication to let you know how it was going through the process, but in the end I got them and they were done properly and everything else so, I don't think they're really deserving of a two star review

Buyer beware! What a scam outfit.

Highly disappointed with eyeglasses.com for sure.

Called a few times after placing my order online to get an update after waiting a week and they told me I should be receiving my order in 2 days and after waiting 2 days since they never arrived I called again and they told me they were coming from CT now and I should receive them in 2 days.

So, after 14 days I called again and was put on hold for 5 minutes and this snotty, defensive woman who answered the phone told me that the factory (or something similar to that) did not have what ordered so I would not receive them at all. How disappointing!

Never again. "Fool me once, shame on you; fool me twice, shame on me." Awful experience to say the least. We should have read their reviews first. Not good.

To take an order, charge my card and lead you on for 2 weeks, then have a snotty woman from Eyeglasses.com treat you in such a manner is unacceptable. There are many other respectable eye care companies that you could shop at instead of eyeglasse.com That is where I am off to. Bye-Bye.

I ordered glasses a month ago via the eyeglasses.com website. I received no order confirmation email and no order status updates. When I log in to my order history it says the order status is "In Process" . When I call their 1-888-896-3885 number I get a recording that says " you've reached us outside of our normal business hours". But they don't say what those hours are. I've called the number at different times and dates but always the same message. I emailed their customer support but only got an automated reply saying they received my inquiry.

I'm beginning to think this is a scam.

I ordered lenses from eyeglasses.com for an older set of frames. When the frames came back, I couldn't see through the new lenses! I called and fought with customer service, who was trying to claim I just wasn't used to them. Luckily I had other glasses with the new perscription that worked fust fine. Eyeglasses finally sent me the return lable, and then the saga really began. It took months for my glasses to be returned to me. I had to make multiple calls, finally got an optician who went looking for the glasses. She told me they had been sitting on the managers desk, he was using them as an example for proper quality care. She told me eyeglasses had got the axis rotated by 90 degrees, which was why I couldn't see through them. The optician got my glasses finally sent back to me. But wait! There's more! When my glasses arrived, I unboxed them and could see beautifully... from only one eye.... they hadn't fixed both lenses... so back to customer service. The gal at customer service tried to make this my fault! She told me I just wasn't seeing right.. this time I knew what to look for, rotated my glasses 90 degrees, and could see through them, so I could confirm they hadn't fixed both lenses. She told me they did over 90 quality checks, and the glasses past all of them.. Im thinking did you check against the perscription I sent? Because this was an easy catch... She offered to cover only half the cost of sending the frames back, only to later retact the offer when I said that was ridiculous. Then she told me it costs too much to keep fixing my glasses, but as a FAVOR to me she'd do it only ONE more time, but I had to pay to ship the glasses back. When I refused she hung up on me. So I wrote a letter, quoting their correctness return police, and sent it to customer service, and to the president of the company requesting a full refund. I have received no answer.

Go elsewhere. I ordered frames (no lenses) eleven days ago. My credit card was charged. I sent an email inquiry about the status of my order four days ago - no response. I tried their chatbot today; there is no live customer service. I called the customer service line 8 hours ago and after waiting 15 minutes, I was pushed to VM. Next stop: BBB.