Elgato Anmeldelser 

It took a little while to pin down the cause of my device not working as expected, but the staff stuck with me to get it sorted. Thanks to all involved.

I had an issue with two of my Elgato Stream Deck devices, which stopped working almost simultaneously.
From the very beginning, Elgato's customer support was excellent. The entire replacement process was handled professionally, efficiently, and with clear communication throughout.
I would especially like to thank Jeffrey B., who personally managed both cases. He was consistently friendly, attentive, and extremely helpful, making what could have been a frustrating experience remarkably straightforward.
Both devices have now been replaced, and I'm very happy with the outcome.
As someone who relies heavily on Stream Deck devices in my professional work, I truly appreciate this level of customer service.
Thank you, Jeffrey, and thank you, Elgato, for such outstanding support!

Had an issue with an plugin, they sent me a beta version of it and this solved it. Thanks a lot

Nach Ablauf der Garantie ging eine Lampe aufgrund Akku defekt. Elgato zeigte sich interessiert an dem Sachverhalt und tauschte die Lampe direkt um. Das hätten sie nicht müssen, doch genau das zeigt einen echten Community-Gedanken. Der Kontakt mit dem Support war jederzeit wertschätzend, interessiert. Können sich andere Hersteller ein Beispiel dran nehmen.

support is top notch. Juan helped me fix some Prompter issues I couldn't solve myself and handled it like a pro. Highly recommend.

Because there products are very good and thee agents are great they helped me with all the things I needed help with I highly recommend them

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Very quick responses and very polite. seems to be a great company

Solved the problem quickly and efficiently. Had a firm grasp of the issue and was pleasant to deal with.

I love my Elgato products. Most of all I’m surprised at how quickly and friendly customer service was in regards to a warranty claim on my Elgato chat link pro. I will forever be grateful for how efficient they were in handling my problem and how quickly they got my chat linked to me being that I’m a streamer and a gamer and that is a vital piece of my set up. I look forward to purchasing more products from Elgato in the near future. They have a forever customer with me.

After experiencing an issue with my device, I contacted Elgato Support to request a replacement. The whole process was handled in a very friendly and proactive manner.

I was really impressed by how quickly they handled the situation. Once I received confirmation that the replacement had been shipped, delivery was scheduled within a short timeframe.

I use several Elgato products in my studio every day, and I really appreciate this level of care and attention to customers. Excellent service!

Excellent video capture device!
works digitizing the analogue VHS tapes and the analogue DVD player DVDs
providing a way to upload the analogue data to the computer and You Tube.

These folks where great .
They provided me with everything I needed aswell as checking up on me to see how things are going.
They were very patient with me due to my short term memory loss problems.
Great team.

A month to resolve their own shipping error – extremely poor customer service

I’ve been a long-standing Corsair customer and have spent a considerable amount on Corsair and Elgato products over the years. A friend used to jokingly call me “the Corsair kid”, which probably gives some indication of how much of their kit I’ve bought.

Unfortunately, this experience has seriously changed my opinion of the company.

I ordered a Stream Deck+ in a published sale for £135 from the Elgato UK store. The order was invoiced by Corsair Components Ltd and included UK VAT. UPS subsequently demanded a further £45.84, consisting of £31.49 import VAT and £14.35 brokerage charges, before they would deliver it.

Corsair eventually acknowledged that this resulted from an error on their side with UPS and that the charges should never have been passed to me.

I first raised the problem on 16 September. Their initial solution was that I should pay the £45.84 myself and then claim it back from Corsair afterwards. I declined. I had already paid the advertised price including VAT and saw no reason why I should finance the correction of their shipping error.

I refused the delivery and asked for it to be returned. The parcel then spent weeks cycling between UPS warehouse scans and failed Access Point delivery attempts because the import fees remained unpaid. I even contacted UPS myself and asked them to return it to sender, yet the cycle continued.

Throughout all of this, Corsair’s communication was painfully slow. Replies regularly took several days and many of them amounted to little more than holding responses. Meanwhile, Corsair still had my £135 and I had neither the product nor a refund.

I eventually asked for the matter to be escalated. A Technical Support Lead joined the correspondence, said the case had been reviewed and that “feedback” had been passed on, but offered no meaningful explanation of what that review had concluded. The practical handling was simply passed back to the original support agent.

I was then told my refund would be issued when Corsair physically received the parcel back. This was particularly frustrating because I had never received or taken possession of the goods, Corsair had already accepted responsibility for the shipping error, and the outstanding return was entirely between Corsair and its chosen carrier.

Only after I challenged that did Corsair finally refund the £135 on 15 October, almost a month after I first raised the issue.

I wasn’t asking for compensation or freebies. I simply wanted Corsair to take ownership of its mistake, return my money within a reasonable period and explain what had gone wrong.

As a final point, I specifically asked the Technical Support Lead whether, having reviewed the case, he considered the handling and timescale acceptable. More than 48 hours later, he has chosen not to answer.

The refund means I am no longer financially out of pocket, but that is an extremely low bar for customer service. The whole experience was unnecessarily drawn out, communication was glacial, and ownership of the problem was poor from beginning to end.

After years of buying Corsair products, this is the first experience that has genuinely made me think twice about buying from them again.

The service was great, and the the solution to our issue was also great.

Support war Top um informiert zu bleiben wann endlich das packet Versand wurde

Incredibly helpful support that went above and beyond and provided me with a free replacement for faulty products.

I reached out to customer support with an issue. They helped within a day and shipped a replacement product (although the product warranty was already expired).
That's excellent customer support and I will keep buying Elgato products.

Amazingly smooth, easy to work with, and fixed all the problems!

Operator or AI is working fine

I recently ordered two Stream Decks from Elgato and ran into an unexpected problem when UPS charged me £62.51 in import fees before delivery.

I contacted Elgato support and the response was excellent. They replied quickly, immediately recognised that the charge wasn’t expected, and explained what they could do to help. I paid UPS so the delivery wouldn’t be delayed, sent Elgato the receipt, and the full amount was reimbursed to me shortly afterwards.

They then followed up to confirm I was happy, and the whole thing was resolved far more quickly and easily than I expected.

Mistakes and shipping issues can happen, but I was pleasantly surprised how thorough Elgato were in sorting it out and making sure I wasn't left out of pocket. The support team was responsive, helpful and fair throughout, and turned what could have been a very frustrating experience into a genuinely positive one.