DSW Shoe Warehouse Anmeldelser 

Terrible customer service Waterford ct . Do not shop here . My fiance bought boots and couldn’t even wear them out because she was in pain. When we bought them they were clearly already worn because the sole was dirty . Upon trying to return them the manager if we can call her that cause clearly was un intelligent manager . She tried telling me
There was twigs stuck to the bottom. There wasn’t at all so now we are stuck with hundred dollar boots that were sold dirty to us . Very rude and will never shop at dsw again . Also the 500 people I interact with a day I will make sure they hear my story as well. Wow un real don’t shop in waterford dsw

Great site!

I am writing to express my disappointment with the recent changes to the DSW VIP Rewards program, particularly the rewards offered for donating shoes.I have always appreciated DSW’s shoe donation program because it encourages customers to help others while receiving a meaningful reward in return.Previously, donating shoes earned 100 points worth $5. However, when I donated shoes yesterday, I received only 100 points, now worth just $0.50. This represents a 90% reduction in the value of the reward, which is extremely disappointing for loyal customers like myself. I believe that encouraging shoe donations is an important initiative, and reducing the incentive so drastically may discourage customers from continuing to participate. I respectfully ask DSW to reconsider this change and restore the previous $5 reward for shoe donations.
I hope DSW will listen to its loyal customers and recognize the importance of maintaining a rewarding program that encourages generosity and customer loyalty.

Previously ive never had an issue with DSW but after my last experience i understand why all the negative reviews. I have had issues with delivery and all the customer service representatives do is give me the run around. I will never shop here again

The last 2 orders I received will have to be returned due to to poor quality and packing. This is the 4th shipment in a row that I have received that was either defective or in this same condition. See for yourself that the shoes have been worn or tried on many times. The shoes came without the proper interior packaging, damaged boxes and both pair were not even buckled. The last straw is the stain that is near the heel which is absolutely unsanitary. DSW offered me $10 as compensation which is a joke. DSW must have switched distributors because the quality of their products are now horrendous. Im done!!

I ordered two pairs of Skechers from dsw.com, and they arrived today completely soaking wet inside the wet boxes. What makes this even worse is that the outer shipping package was completely dry and intact—meaning whoever fulfilled and packed this order at the warehouse knowingly shipped the shoes wet. This is completely unacceptable quality control and customer care. I will never buy from DSW online again.

Took three weeks to arrive. Ridiculously slow. Had to send back shoes and charged the shipping fee after the cs rep told me that would remove the shipping return fee after having wait so long.

I’m a member and it took over 2 weeks for me to get my order,when I called to inquire about it they laughed at me as if it was funny!!!!Dont order from DSW unless you want to wait for 2 weeks to receive these old shoes.Never again.

At least they have the size I need. I have big feet so they’re one the only few places that have my size but don’t believe it when the description tells you a shoeis genuine leather I ordered a cute shoe andit was $100 It looked a lot cuter online, though it was not genuine leather, like the description said huge rip off.

DSW is now flagging if you have returns I literally over the summer made purchases totaling eight items kept everything except for a pair of shoes that I ordered online that did not fit me at all so naturallyI returned those. They automatically flagged me that I returned too much so then when I went to go return two of the other three pair of shoes that I purchased, they would not take the return. This is unbelievable. I have a receipt. I literally purchased them one week ago and it should not matter if I have a receipt and I’m returning them within your 60 day return policy, they were not worn, they were in the original package. It should be returned. I should get a refund. It doesn’t matter. I’m not done with this yet, I guarantee you I will be getting a refund! They lost a 20+ year customer.

I had a great experience buying two pairs of shoes at DSW on Colorado Blvd. In Denver. One employee, an especially nice guy named Carlos, directed me to the right shelves then said while one pair wasn't on sale, the other could be reduced. So thanks, Carlos for a good experience buying my favorite brand of shoes!

Extremely Disappointed — Poor Quality and Even Worse Customer Service

I initially loved the Vince Camuto Acaylee shoes so much that I purchased two pairs in different colors. Unfortunately, my experience quickly went from excitement to complete disappointment.

The brown pair has a fabric-wrapped heel that ripped after only TWO wears. That is completely unacceptable for a shoe that I purchased expecting reasonable quality and durability.

I took the shoes back to the DSW location in Waldorf, Maryland, hoping that a store manager would recognize that this was clearly a product-quality issue and exercise some discretion to exchange them. Instead, the manager(s) declined to do anything to help. No meaningful effort was made to resolve the issue or retain me as a customer.

I am 100% certain that store management has some discretion when dealing with situations like this. What was especially disappointing was that they chose to exercise zero discretion and zero customer service. Sometimes the cost of replacing a defective item is insignificant compared with the cost of losing a customer—and potentially everyone that customer tells about the experience.

I even contacted DSW’s online customer service afterward. They told me they would have been willing to take care of the issue if the shoes had originally been purchased online. They offered me $10 toward another purchase, which I declined. Why would I spend more money with a company after this experience?

At this point, I will not be purchasing any more shoes from DSW.

A shoe falling apart after two wears is disappointing. A company refusing to stand behind the product and a store refusing to make any effort to help is even more disappointing.

DSW had an opportunity to turn a frustrated customer into a loyal one. Instead, the Waldorf location chose to do nothing—and they lost my business.

Buyer beware: inspect your shoes carefully, because apparently two wears is all it may take for the quality to become a problem, and don’t expect much assistance from the Waldorf store when it does.

my mother just bought me a new pair of work shoes nonslip at DSW yesterday and now they're starting to fall apart I will never buy shoes from you all again she's been quite a bit of money on my little work shoes for me I'll take a picture to prove it

I will NEVER set foot in DSw again.. CORPORATE Customer Service is the WORST. They advertise promotions on Sunday that END on that Sunday..I waited to Donate shoes..I was told no bonus for donating when in fact the bonus was going on! I received email from this lousy company day promo ended. They lost many customers as everyone was waiting for notice as I was..FRAUDULENT TACTIS..LOUSY LEADERSHIP IN CUSTOMER SERVICE..OVERPRICED, DISINTERESTED STORE..NO CUSTOMER SERVICE ETHICS. Nicole in Customer Corporate is dishonest..nice move to hire incompetent Leadership..CUSTOMERS OBVIOUSLY DO NOT MATTER.

Expected delivery of sneakers by fed ex and of course, fed ex said they were delivered but NO DELIVERY. Contacted DSW and FED ex to no avail. I contacted my bank for an immediate refund. I will not do business with they again.

DSW sold me an item that was out of stock online. They removed the shoes from my order and removed my discount that I purchased them with! Customer service personnel Thomas, Shane, and Valerie took multiple emails to resolve the overcharge and acted like they were doing me a favor for refunding the $ that they could not even explain. Asked for a receipt or invoice for these charges multiple times. Awful experience.

I ordered some new shoes online because none of the local DSW stores had my size. They arrived today and I was excited to open them and wear them. They were shipped in the shoebox inside of a FedEx shipping bag. The shoe box was all cut up and taped back together. Then the condition of the shoes was absolutely disgusting. The soles of the shoes are black and they had clearly been thoroughly used. They also reeked of some other guys rancid feet and are literally stinking up my house. Who in their right mind, thought it was acceptable to send shoes to a customer in that condition. A replacement is being sent and I got like a 25% refund, but I still feel like that's not enough. I have to travel with these in my car to a store to return them, and frankly I want to throw them away because the smell is seriously filling my house and is going to stink up my car. DSW had been my preferred place to shop for shoes for my whole family for like a decade, but I don't think I could ever buy from them again after this absolutely foul experience.

I found a pair of shoes I like on the DSW website. They advertise 20% off if I sign up for the VIP Account. I did that and went to check out and no discount. I called, sat on hold, then had someone call me back. She said she can apply the discount and then wanted my credit card number. I told her that I wanted to use the PayPal option to check out and she told me that I don't get the discount. I ask why not? She said the item I want is excluded. Really?? They advertise 20% for new sign ups and nothing says that anything in particular is excluded. I told her that she must be able to give me coupon code to use to get the discount and she said no. So then I asked her to delete my account and that I did not wany any SPAM from them No emails, texts, or calls. She said she handled that by deleted my account. Guess what I still get??? Is this how DSW attracts buyers? False advertisement and once they have your email or phone, they spam you forever? I will NEVER shop with DSW.

I am so tired of this… I was DSW customer for many years, and in store purchases were great. But online…. it is something. The shoes always come with some defects, in dirty, broken boxes. Where is the respect to the customers? And last time they have sent me the item on clearance, despite I paid the whole price for the new shoes. Never again.

They sent me USED filthy shoes TWICE!!! I am beyond disgusted and insulted that they would do this to me. I've been a VIP member for over 5 years and this is horrible.