Dolce Vita Anmeldelser 

I wish I could give the a zero. there return policy is terrible
they do not respond and not helpful at all
I will never order from this company again
ZERO STARS

Waited over two weeks for an order to ship, only to find out after contacting customer service that the item wasn’t actually in stock. Why was I able to order it in the first place? And why did I have to reach out to find out?

Update to my last review. The dress I ordered was nothing like the photo. It was made of cheap material, all wrinkled and looked like it came out of a dumpster. I finally got the return instructions and it has to be returned to China. Customer pays. Or I can keep it and get a 10% refund. This is a scam. Don't buy from them!

Was planning to buy 3 pairs of shoes online with their discount code before the sale ends but when I tried to check out somehow free shipping was not applied even though my total was well over what they stated is required on their website. Called customer service the next day and they said that free shipping is considered a discount code and therefore cannot be combined with other discounts, but that if I did submit the order yesterday and called them they could've refunded shipping to me. How would I have known this??? Representative sounded like they don't care and just kept saying there's nothing they can do then. Now the discount code has expired and I lost the discount because I wasn't smart enough to know I should've submitted the order anyway in that situation. Extremely stupid and super unhelpful representative who did nothing to help other than repeating the same line with complete indifference.

Customer service is terrible. I ordered two pairs of heels. Was given one order number so assumed they were shipping together but only one pair was delivered. When I went to their website for tracking it didn’t recognize my email or phone number so I used the chat option to talk to customer service, but they also couldn’t find my order by name, email, phone. I wish I’d known I could order these from Amazon and skip all of this frustration.

Awful experience! Do not buy from here
Very expensive takes months to ship
Awful customer service
Refused to refund even though I paid £60 to return the dress!!
4 emails back and forward and no refund
DO BOT BUY FROM HERE

The item took a long time to arrive, when it finally did, it did not suit me and the neck was too tight. I requested to return it. I was told if there is not a fault with the dress you cannot get a refund. You can exchange or buy something else. As there is a size guide. How do you ever know if a dress will look right on you until you try it on. Please be aware of this policy!

As other people have mentioned, I wish I could give this company zero stars for their atrocious customer service. I never received my order and was told they were opening an investigation with the delivery company that would take up to 3 weeks to resolve. Three weeks passes and no resolution. I have had to dispute the charge with my credit card company. The “customer satisfaction team” does absolutely nothing to satisfy customers. They are dismissive, uncommunicative, and unhelpful. I have honestly never experienced anything close to the awfulness of this customer service experience.

If I could leave 0 stars I would and I have honestly never had such a poor experience with a brand in my life. I landed up contacting my bank after my product didn’t arrive, and not only did they initially refuse to refund me saying it was ‘final sale’ when it wasn’t, when they finally agreed to refund me, they said they would take a £15 return fee (for an item that never arrived that I therefore could not send back). Absolutely appalling! When contacting them via a chat, several people reply at once with generic names and they all give completely different answers so you get absolutely no where. I wasted hours trying to sort it, and when they eventually agreed to refund me within 1-3 days, I waited a month for a refund which was only issued once I threatened to take it further. Avoid this company like the plague.

Its absolutely terrible experience,i bought shoes for 69,99 $,Its horrible quality,not possible to wear and they never accept my return.Not buy it!!!

I bought a pair of boots from them and have literally worn them twice and the stitching started to come apart. I took them to the cobbler and he said that nothing could be done as the material is synthetic and very thin and poor quality. It's a shame because they have nice styles of shoes but the quality is definitely subpar. I also contacted customer service and they were of no help at all.
I will never buy from them again as they don't stand by their products

I am extremely disappointed with Dolce Vita’s customer service.
I returned a pair of shoes over a month ago using their return process. The return was received by the company, and when I contacted customer service two weeks ago, I was told that my refund was still being processed.
Since then, I have received no updates and no refund. For a company that advertises easy and fast returns, this experience has been anything but easy or fast.

A month is more than enough time to process a return that has already been received. Customers should not have to repeatedly follow up to obtain a refund they are owed.

At this point, I am left wondering whether I am expected to simply give up and forget about the money. I hope Dolce Vita will finally resolve this matter and issue my refund without further delay.

If I could give zero stars, I would. Dolce Vita sent me the wrong colour shoes. When I tried to call their customer service on a Friday, they were closed, but I was not aware as there was no message on their phone lines or website to say they were closed. The recorded message did say they were open from Monday to Sunday though!

Twice I spoke to their "customer service", and the experience was terrible. After seeing the other reviews here, I completely agree with all the negative reviews. This is an indication of what's to come for this company. "Customer service reps" at Dolce Vita, start looking for a new job!

Over 1 month and I’m still waiting for my refund! I emailed Customer Service and they replied with some boiler emailed them that my return is in process which what do they mean? My package was received at the facilities a month ago and I still don’t have my money back!

Poor product and even worse customer service. I ordered the Serina sneaker - arrived, beautiful shoe, the size was completely off. It was marked correctly but was actually at least a whole size smaller than marked. I tried to exchange for a larger size but because it was final sale, they refused. This is clearly their fault - the shoe is not even close to the correct size - and I don’t even want my money back - just a shoe that fits. Horrible! I will never shop here again.

They do not communicate about shipping delays on the front end. I called to see where my order was and I was told it would be shipped by the weekend. It was not. 12 days and no shipping update is not okay. They refused to cancel the order because it was already released to the warehouse. Extremely frustrating. I love their shoes, but I will not buy from the company directly anymore.

I used to love Dolce Vita, they were honestly one of my go-to brands. But over the past year or two, the customer service has completely gone downhill.

Orders are not shipped within a reasonable timeframe, and what’s worse is their website doesn’t reflect accurate stock. You can place an order, thinking something is available, only to be left waiting with no real updates, and it honestly feels like they have no intention of providing any meaningful updates at all. Then, out of nowhere, they’ll claim the item is “low stock” even when it’s a newer item that was just listed, which makes the whole situation even more frustrating and confusing.

Customer service reps are not helpful either. It often feels like they don’t actually know what’s going on, and you end up getting vague or inconsistent answers just to move the conversation along. The most frustrating part is the email communication is you’ll receive the same copy-and-paste response from “different” representatives, which feels dismissive and honestly a bit gaslighting when you’re just trying to get a clear answer about your order.

It’s disappointing because the brand used to be reliable, but now the overall experience just isn’t worth the hassle.

Horrible and shady business. I first ordered two pairs of boots to come in time for my holiday. I ordered overnight shipping, they came 5 days later and not in time for me to take with me. I called and they were like ohh sorry here is your money back for shipping. Then I told them I wanted to return them. They sent me the return slip, but they shipped them in 2 different boxes. I asked for two different return slips and they refused. I got to Fed Ex and Fed Ex told me they cant accept the same label for two different boxes, the guy gave me a huge box that fit both of their original boxes and was very helpful. I told him to take it up with Dolce Vita as they dont care, and he said yea we have nothing but issues with them. So right there another red flag. My return was sent and delivered on a Friday. After a week no reimbursement, someone said ohh I see we have it it shouldnt be long. We are going on almost 3 weeks now, of no reimbursement. I emailed again and now all of a sudden they can issue it later today. What type of scam are they running here ? where they think customers wont notice that they never got their hundred of dollars reimbursed ? 3 weeks? and the only time they say they can refund it immediately is when the customer reaches out ? also said this will take 2-3 days to reflect on my account once they process it. In conclusion they are not trustworthy on any level. I believe I will be monitoring my account for the $285 they owe me, which should have been reimbursed to me over a week ago, and if it is not here in the next 3 days ill be filing a fraud charge with my bank, the attorney general, and the BBB. Should be ashamed of yourselves.

Placed an order for 2 pairs of shoes on 9/25/25. Broke into 4 payments that I paid in full in November. I received boots in October, but did not receive the flats. I have contacted them several times. They didn’t tell me until 2/4/26 that the flats are out of stock and I haven’t been charged. I contacted several times to say I paid for the shoes and I need a refund. They tell me that since the order is so old, they can’t give me a refund and only offer a store credit. This is their fault not mine. They essentially stole $50 from me. Horrible company.

I placed an order on Jan. 22, 2026, and by Feb. 24, 2026 it still had not shipped. I contact customer service once and was never able to connect with an agent. I tried again a few days later and the agent just told me that it was processing and gave no explanation for the delays. The customer service agent even confirmed that the item was not backordered, so there is no reason it should take over a month to ship one pair of shoes. I ended up cancelling the order and requesting a refund. Let's hope they actually give me my money back.