Dockers Anmeldelser 

This company has sold, and it shows. I have been buying their clothes for 5 decades, but recently bought three shirts. They were all mislabeled. I returned 16 days ago, and have written half dozen emails, and still no refund. Recently my experience with this company is quality severely diminished. Service is non-existent, and impossible to deal with. Please look somewhere else for products purchased from them. I am afraid you will be very disappointed.

The overall experience was somewhat disappointing. While some parts went smoothly, there were enough small issues along the way to make me feel that the process could have been better organized.

A one star rating is overrated! I had been trying to reach dockers for the past two weeks in order to return my father‘s order. The size was one size too large, 87 year old dad attempted to contact the company via email to return them. He does not have a printer and could not print the code. He forwarded me an email to print the code, but by the time I got to my house, the code had expired.In multiple attempts to find a customer service phone number we could not find one, they indicated on the website that they no longer had a phone number for Customer Service, that all transactions and request needed to go through email which they do not respond to!. No one ever returned our messages, meaning I also emailed the company several times to no avail. Today I attempted once again to return the item after finally getting the order number from my father, and received a message that I am one day too late to return them. Their Customer Service is the absolute worst! I highly recommend that if you buy dockers, you buy through a third-party like Amazon, where the customer service there is much more available and reasonable. I would never recommend that anybody buy dockers through their website. I hope that they will reach out and make good on the return.

I'd give them zero stars if possible. This company flat out stole my money. Items I did not order were promptly returned and they never refunded my money (It'sbeen six months). They are thieves! DO NOT GIVE THEM YOUR BUSINESS!

I made a purchase on dockers.com prior to the company sale. My purchase was paid via AFTERPAY, and I returned the pants. Many months later, despite emails promising a check refund from Geeta at the new owners company. No refund or credit.

Ordered a 5 pack of Dockers mens briefs from SuperiorBrands on Amazon. First washing 3 pairs fell apart at the seams. Did a return and Amazon sent me another 5 pack of Dockers. 2 pairs fell apart at the seams!!! Read online that SuperiorBrands was selling fake Dockers on Walmart online 2026. Do I have fakes or really Aweful quality issues from Dockers.

They did everything they said they would. Had to wait 8 business days out of 10 for refund which is perfectly acceptable. Very pleased with my return experience and email communication. They were just purchased by another company in January so people should cut them some slack. Highly recommended.

Just like the last few reviewers, I ordered two pairs of shorts that did not fit. When I tried to return them via their online return portal well within the 30 day return policy I received a message stating that the return window for my order has expired. Very surprised to see this from a once reputable company. I do not recommend purchasing any products from dockers.com.

Dockers Customer Service is well below par. I ordered 2 pairs of pants and tried to reach out to them but found out that they have shut down phone support and chat support. So the only way you can contact them is through a email. maybe they'll respond or maybe they won't. either way I'm still stuck with a concern that can't get resolved. If I knew I was going to have these issues when I ordered it the first place, I would have bother dealing with these people. POOR POOR CUSTOMER SERVICE!!!

Ordered 2 pants on March 8, 2026, which were delivered on 12th. Today is March 21st. Unfortunately they do not fit well so I went online to return them. On the return portal, it says I can return within 60 days. Once I entered my order number and email, It says orders can be returned within 30 days but, unfortunately, my order cannot be returned because *Your return window has expired* (10 days since delivery)!!! Crazy! I have never ever expected this from a "legitimate" US company.

Dockers no longer supports chat or phone calls to reach their customer service. The only way to contact them is via email. I just did and I got this reply: "We're currently experiencing longer response times while we make some updates. Thanks for your patience."

Dockers is a dishonest company.

If I could give 0 stars, I would. I received an email from the company saying they had received the pants I returned and would be issuing me a refund. That was 45 days ago! Still no refund. The only way to contact the company is by email, and that has not proved helpful. I would not order pants from them again based on their terrible customer service.

The pants didn’t fit as expected and the material felt cheap. Very disappointed.

Placed order & checked back 4 days later since it had not shipped. Was told there's a backup, but if it did not ship in 5 more days it could be cancelled. It didn't ship so I called back only to be told there was still a backup and to call again if it not shipped in 5 MORE days. Requesting cancellation as promised, was told it could not be done and that the agent I spoke with before was wrong. ZERO possibility of cancelling & no indication that it could ever be cancelled or delivered. So no product, no cancellation, no promise kept, no help provided, and no recourse. Now it's either wait until it may ever come & deal with a return, or reverse the credit card charge. Dockers just lost a 30-year customer!

Very misleading return policy. They are going to make money off your return.

Product not as advertised and charge you a fortune for shipping and returns. I paid $20 and got $4 back. They did not ship the item the stated.

They charged my card, they canceled the order, no refund. Disput it with my bank.
Terrible customer service.
Do not buy Dockers!

Product is ok, but Dockers is a terrible company to deal with and does not hold to their delivery promises. There is also a charge for returns so don't buy anything from Dockers directly.

One week after ordering, product is still not shipped (they promised 1-2 days to ship order). No offer to upgrade shipping method as compensation, no possibility to cancel the order.

A pretty good product. But! Buy from anyone (Amazon, Macy's etc.) EXCEPT DOCKERS! Their customer service is woeful and if you need to make a return expect to wait around a month at least and AFTER you call them A LOT they MIGHT be so kind as to refund you. NEVER AGAIN! Same for Levis I'm sorry to say.

I made an order at Dockers on line. The cheapskate “no way to actually contact us” shipper claims the order was delivered at a time when no one was home a day early. They claim the delivery was refused. Why buy anything from Dockers on line if they ship with this incompetent, dishonest shipper?

Dockers customers service is at best mediocre. Promise stuff, do not deliver, do not stand behind their product. Used to be the best possible product out there. Am done