Dillard's Anmeldelser 

I paid full price plus shipping for a $80 perfume and received a used item that never should have been shipped out. There was a yellow return sticker on the outside. The seal on the box was broken and peeled back. Inside the perfume was clearly used and more than 10% of it was gone. I also looked at the atomizer and it was DIS-GUS-TING! Someone had sprayed it with dirty hands and.. yuck! I contacted customer service with pictures and they (a bot I bet) were nice about it and offered a replacement, but only after I print, box and send back the dirty one. I don't know if I can trust they will send a new, clean one. I grew up in a town with Dillard's and it was the "nice" department store and now I regret ordering from them online. How did they accept this return AND put it in circulation to send to a customer paying full price for a new one? Opened perfume and cosmetics should never be resold after a return. Gross, gross, gross.

Today I visited Dillards in Jonesboro,Arkansas. I do not get to really shop anymore as my health conditions make walking and standing limited. I had just come from a neighboring store where our100 degrees heat was nearly the same inside said store! Dillards store was so nice and cool. I needed a dress or clothes for a funeral.I made my way up to second floor walked around seeing many beautiful things. A Dillards employee came up and said. Hello! I was very hot and sweaty ! She looked at me and I explained, I’m fatter than I have ever been and I need something for a funeral. She told me there was a chair up by the counter and she would go get a fan??? She returned with a fan! I had picked out a beautiful blouse, and she even remarked that maybe pants and a top would be better than a dress? I tried on the blouse . She even went to another department for me for a smaller size. I purchased the blouse and pants and was beyond pleased as I’m sure I looked a hot mess! I asked her name before I left she said Heather ! I just want to say she treated me so very kind. I have not shopped in a long time as ordering online gets me sack dresses and the wrong size. But today my faith has been restored that there are still wonderful people out there! Thank you Dillards. My daughter does pop up market at Dillards also . And I will tell her how kind Heather was to me. She even ran down my husband as he had come up to help. My daughter is Jill Forrester and she loves Dillards . Thank you so much for having a caring employee named Heather and making a very tired and hot old lady feel like I was a regular customer. As I’m sure I looked a mess. Thank you again. Mari Arnold

Worst return policy ever. I would never shop there again.

🚨 **CALLING FOR ACCOUNTABILITY AT DILLARD’S HILL COUNTRY GALLERIA IN BEE CAVE, TEXAS** 🚨

I am speaking out about serious concerns involving the Dillard’s Hill Country Galleria location in Bee Cave, Texas.

What I personally witnessed and what I have been told about this store deserve answers from Dillard’s Corporate—not silence.

I am asking Dillard’s Corporate to investigate reports that associates are being held to strict sales-per-hour expectations and pressured to obtain Dillard’s credit-card applications. I also want Corporate to clarify whether employees can be disciplined, written up, or terminated for failing to meet those goals.

**When did these requirements begin? Who created them? Are they official Dillard’s policies? And are employees being treated fairly when factors such as customer traffic, customer spending, and customers' willingness to apply for credit are outside an associate’s control?**

I am also raising a serious **sanitation and pest-control concern**.

During my experience at the store, I personally observed what appeared to be a rat on a table eating candy. I also observed what appeared to be rodent feces in the building.

Those are not allegations I want anyone to simply take my word for. **I am asking Dillard’s and the appropriate health authorities to investigate and determine the facts.** Customers and employees deserve a clean and safe environment.

This is bigger than one employee or one customer interaction. It is about whether workers are being treated fairly and whether customers are being provided a safe shopping environment.

I am calling on **Dillard’s Corporate to investigate the Bee Cave location and publicly address these concerns.**

If these issues are not addressed, I will reconsider supporting Dillard’s as a customer and will encourage others to make their own informed decisions about where they spend their money.

I also intend to use peaceful public advocacy and contact appropriate community, worker-advocacy, civil-rights, and media organizations so these concerns can receive proper attention.

**I am not asking for special treatment. I am asking for answers, accountability, and action.**

📍 Dillard’s Hill Country Galleria
Bee Cave, Texas

Dillard's in Beavercreek Ohio
I had a last-minute crisis trying to find a dress for my future daughter-in-law’s engagement photos, which were only two hours away, and I was in a huge hurry. Stephanie in Women’s Dresses and Chloe in Juniors helped me more than they will ever know! They were incredibly sweet, patient, helpful, and absolutely amazing.

What could have been a very stressful shopping trip ended up being such a great experience because of them. They went above and beyond to help me find what I needed when pressed for time. Stephanie and Chloe are truly wonderful and an absolute asset to Dillard’s. I’m so grateful for their help! ❤️

The return was not accepted despite my genuine request for consideration. The return label was generated within a few days. I fully intended to return the item and made a genuine effort to do so. I was disappointed that consideration was not given to the circumstances.

I purchased some shoes from Dillard they were $100 and they supposedly was delivered to a mail room where anybody could go in and take it and they took my shoes I also got a police report Dillards would not reimburse nor send me another pair of shoes I was shopping at Dillard's all the time but never again I have ordered things before not where I live presently would that happen but in another state from other stores and the time or two the mail room people can access them and they go in and they take things but I always got replacement merchandise or something but Dillard refused to reimburse me I don't shop at Dillard's anymore and never will

Dillard’s sent me the completely wrong item, acknowledged their mistake, and then made me spend weeks going back and forth with customer service just to get it resolved. They ultimately refused to refund me unless I personally returned the merchandise they mistakenly sent. I’m 39 weeks pregnant and asked them to arrange pickup, but they refused. A simple fulfillment error turned into an unnecessarily frustrating experience. I will not be ordering from Dillard’s again.

Trash customer service. Canceling orders is a nightmare.

I am so disappointed in ordering from Dillards. I ordered 4 summer dresses for a 3 day event requiring multiple dresses. I did not realize that 2 of the dresses were on clearance. It is August, so it is the end of the season and many of Dillards dresses are on clearance. However, I live in Florida and still need summer dresses. Until the dresses were shipped, I did not realize the dresses were non-returnable. What if the dresses are sized weird, or look different than the pictures? This is a very unfair rule. If you are going to compete in the online ordering world, be fair with your return policies. I will always shop at Macy's and Belk going forward. They carry the same brands and have fair return rules.

Dillard's return policy is way out of line with most retailers -- 30 days from date of purchase, not delivery, where most are more generous, including Nordstrom which offers very flexible returns. Was trying to decide on mother of bride dress and apparently missed deadline by 6 days so now stuck with three unusable, expensive dresses. No store in area to return to. Will NOT go back and don't recommend.

As a long time (7 yrs) card holder I’m extremely disappointed that my card was closed due to a one time payment mishap. I was late once and missed a payment due to getting a new card so the payment declined. I have always been on time and made more than minimum payment if I even carried a balance. I was told I could re-apply when I called about my card being cancelled. No thank you. If this is how you treat loyal card holders I’m better off without it.

Shame on you!

Incompetent staff that chooses to utilize curbside pickups when they cannot deliver up to par experiences. Absurdly poor service, I waited 30 minutes for my curbside order and nobody came. It was extremely hot reaching 105 degrees. Customer service claimed to be understaffed when there were enough people working. I eventually had to walk in after wasting 30 minutes for them to claim that they had someone looking for me at the pickup location. I’m now pondering over those who don’t have the option to walk in, what are they suppose to do? I have never met such incompetent people in any department store so I would highly recommend avoiding this store at all costs. I wish I could rate it this a 0 stars, unfortunately that is not an option. Horrible experience overall.

I ordered a dress online that was pictured as being a medium gray. I got the delivery but the dress was black, not gray. I retured it but Dillard's would not refund my $25.00 "restocking fee" because the color was called "florenza" and that is what was sent. I explained that it was not as pictured and "florenza". I will NEVER shop at Dillard's again.

First time/last time order. Would be 0 stars if I could.

I will never shop on the Dillard's Website again. I placed an online order and received an item that had a horrible body odor scent. Who knows if it was from a previous buyer or not.

When I returned this disgusting, defective item, customer service refused to refund the order under normal terms. Instead, they charged me shipping, hit me with an additional fee from the maker of the item and then processed a refund of the item at a tax rate that was assessed at the LOWER amount of the item. Meaning, they illegally only refunded the incorrect tax amount.

Keeping a customer's paid sales tax while shorting the product refund is entirely unethical, if not outright illegal. Their online return system is predatory, they do not verify the quality of the inventory they ship out, and they punish the consumer for their own quality-control failures. Stay far away!

Horrible customer service and return policy.

I bought a few items from Dillard's this summer. I am a few months postpartum and they did not fit as my weight has fluctuated and the sizing I knew would be unpredictable. I initiated the return, and then I had to leave town unexpectedly for a funeral. When I returned to my home, I sent the items back. Apparently by that time it was out of the 30-day return window and my items were mailed back to me. I chatted with their customer service online, who said they would not be able to give me a store credit or any sort of refund but to call their 800 number. I wasted my time again chatting with their customer service. They will make no exceptions to their return policy even though I am postpartum, even though I had to leave town for a funeral, and offered to provide them with proof of this.

This is a far stricter policy than any other department store, and I will not be purchasing from them again.

The company has decided to block my online account because I requested them to price match bags that I received that were marked down even more than advertised. If you go in store many items are marked down 65% vs the online prices and it is unfair to receive marked down items that they refuse to price match. They have blocked my online account from any purchases and I will never shop with them again. If I can’t shop online, (don’t live near a store) than forget going in store. The company has a bait and switch policy and false advertising practices and should be investigated for it. The employees literally hate working there as well in store. The company has lost its touch! I would advise against shopping at such store, look at all the bad views.

I went here yesterday and the salesman in the shoe shoe department was trying to pick up on a customer? The whole time ignoring me. I was shopping for shoes for a wedding.Your stupidly as a salesman lost you a sale? 200 dollar sale. 😆

I bought a Polo v-neck shirt a few months ago. I wore it about 5 times n washed it the same. It must be a bad shirt bc it has holes in it already. Im very unhappy with the quality of the shirt.

Due to an extreme family emergency, I ran over on the return window for an expensive dress for my daughter‘s upcoming wedding. Not only were they rude and unsympathetic, they would not budge whatsoever, not even with a store credit. Of course the dress was still in the packaging with the tags attached. I will stick with Nordstrom‘s from now on! They have exceptional customer service with an excellent return policy and understand that sometimes life happens.