Cotopaxi Anmeldelser 

This was not a cheap bag!
I would expect it to last a while. It hasn't managed 3 months - the insides are totally frayed, pockets have given out and merged with other pockets and it's got holes on the outside too.
It's such a shame because I love the look and the size.

Horrific and non-existent customer service. Sent 5 emails and got 1 response with not resolution to poorly made bag. DO NOT give your hard earn money to this greedy company.

Hats are expensive and too small, I impulse bought 2 hats wore them for a few days and they are way too small. Designed for people with peanut heads. I am really upset as I'm stuck with 2 hats I basically can't wear.

Paid extra for same-day dispatch, still no sign of my order and DPD say they still haven’t received it. Sent them an email, no response and then I get an email from them asking me to rate the conversation. Difficult to rate a conversation you’re still waiting to have. Went onto live chat and the bot says they can’t find my order. Put my through to a human but no human showed up on the chat. For the prices they charge, the delivery and customer service is terrible. Wish I’d read their reviews on here before I placed my order. Still no idea where my item is.

Ordered a bag from Cotopaxi Canada. Within minutes of ordering, I decided I was going to buy it from a store near me. Emailed them multiple times to receive zero response- no contact phone customer service in Canada only an email address. I get an email 4 days later that my bag shipped. Will never deal with this company directly again!

Nice product , not exactly what I wanted , poor customer services , I guess typical of online purchases

I ordered an Allpa X 1.5L Hip Pack - Del Día ahead of a festival. This was my first experience (and it’ll be the last) with this company.
Cotopaxi used DPD for the express delivery of my parcel (which I paid extra for) only for the DPD driver to get this delivered to the wrong person/wrong address. DPD is absolutely the worst delivery service provider in the UK.
I have not got my parcel. I lost my money.
I’m furious. DPD have been unhelpful and didn’t find or conduct any sort of investigation to find my parcel that is now lost.A very disappointed customer.

Ordered a fleece on 23 May 2026 which had still not arrived as of 24 June. Tracking via Shop app says “waiting for details” and so the fleece does not appear to have been despatched. Contacted customer services by email on 15 June (having now been on the holiday it was initially purchased for)! No response from customer services. Our money at this point has basically been stolen!

I bought a back pack online and Cotopaxi sent me the wrong colour. When I asked them to cover the shipping return, they said "For the return postage cost, we do not offer free return shipping", even though it is Cotoppaxi's error. There is also no telephone on their website and I have tried to contact them numerous times to follow up, both on Insta and FB, but I get a reponse from a bot. This is reallty poor customer service!

This was a great disappointment. The quality is fine, but not worthy of the price point. The bigger problem is that they divided my shipment into 2, did not provide that information and waited until I wrote a bad review, (after several attempts to contact them beforehand), to send my second item.

Bought a backpack in January. It's the middle of Aprl and it's falling apart. The store won't take it back or give an exchange. This backpack was more expensive than what i usually spend on backpacks, and I'm very disappointed in the shoddy quality and terrible return/exchange policy.

Beware!!

I bought a Cotopaxi Teca Windbreaker directly from their site. It's advertised as being suitable for 'windy ridge hikes' and 'breezy bike rides'. First wear of it, I did 5 minutes light walking on a chilly day with just a t-shirt underneath, at the end of which I had to towel myself dry I was so incredibly sweaty.

I contacted Cotopaxi customer support (which appears to be a bot masquerading as a human), who informed me that sweating profusely in the top after a short walk was entirely normal and in line with the jacket's design! They suggested that if I wanted something for active use I should have bought something else. So it's obviously not suitable for moderate exercise of hiking and biking as advertised (and which I mainly bought it for), and risks hypothermia in some weather conditions. Nevertheless, they would not accept a return because it had been worn - somehow I was supposed to be able to work out that it wasn't fit for purpose just by looking at it!

So I am left out of pocket with a windproof sweatbox that is unsuitable for any use. I'm so angry with my experience. I used to like Cotopaxi as a brand, but they appear to have gone massively downhill. I willl never purchase from them again. Judging from other reviews, I'm not the only one.

Bought into Cotopaxi's lifetime warranty - the one they market globally - and when my jacket failed, I was told Canada doesn't qualify. Exact quote: "We currently do not have the capabilities to handle warranty/repair claims outside the US."

That's not a warranty. That's a US-only warranty with global marketing. You can't sell product in Canada on the back of "Gear For Good" and a lifetime warranty, then quietly fold when it matters. Patagonia doesn't do this. They support their product regardless of where you bought it (and bought it directly off their site!).

Great gear, genuinely like the product. But a warranty is a promise, not a footnote. I won't be buying Cotopaxi again until this changes or they step up & support their claims.

I ordered a backpack. They were never delivered to me and from the moment I recieved a 'delivered' email; I emailed them and asked clarification to see to whom it was delivered. Company ghosted me for over a month until I started escalation with my payment provider. Then they provided a forged signature, as an evidence and claimed that it was delivered to me in person while i wasn't at home. Over 2.5 months they on the paper did an investigation, asking me to submit multiple papers saying i didn't receive the products. While informing me that they are conducting an investigation, submitted claims to my payment provider saying investigation was resolved. Such a dishonest company. I have been battling with them over 3 months, no bags, paid hundreds of euros. AVOID IF IT IS A PLAGUE

Kupiłem plecak Cotopaxi Allpa z nadzieją na solidny produkt podróżny. Niestety, już przy pierwszym pakowaniu plecak podarł się w newralgicznych miejscach – szwy i materiał nie wytrzymały nawet lekkiego obciążenia.
Wyglądał fajnie i miał dobrą organizację wnętrza, ale jakość wykonania jest po prostu słaba. Nie jest to sprzęt do prawdziwego użytkowania w podróży ani do noszenia cięższych rzeczy.

My bag lasted well but given that it has a lifetime warranty when I contacted Cotopaxi they weren't at all helpful.

Ho effettuato un ordine dal sito ufficiale di un Cotopaxi Allpaa 35L del dia, e dopo 25 giorni senza alcuna notizia ho iniviato una serie di email a cui non ho mai ricevuto risposta. Dopo qualche settimana ho deciso di contattare telefonicamente la famigerata assistenza clienti in Albania, e ho avuto un ottima esperienza. Purtroppo il mio pacco era stato smarrito e mi è stato immediatamente offerto il rimborso integrale di quanto da me speso. Nell'attesa ho ordinato lo stesso prodotto da un rivenditore e devo dire che sono sbalordita dalla qualità progettuale e dei materiali. Davvero consigliato per chi viaggia molto, ma non acquistate dal sito ufficiale!

I bought a bag less than a year ago, and the emblems all peeling off, spoke to customer services who pointed me in the direction of the exact section showing that they don’t cover emblems peeling (which says to me they know there is an issue) and offered me a good will gesture off another product. I explained that this is ridiculous that it has done this after only a couple of uses which they came back saying that I must have done it through wear and tear. I really trusted them to be better than this but they are not, do not buy their products!

I was really disappointed with my experience given Cotopaxi’s reputation for quality and durability.

I received a Fuego Down Hooded Jacket as a Christmas gift from my mother and had only worn it lightly. The outer fabric tore on the front after briefly catching on the edge of a wooden table — not sharp metal or anything extreme. I was genuinely surprised by how easily the fabric failed from what felt like very minor, everyday contact.

I contacted customer support with photos, hoping at least for a repair or some goodwill support. While the response was polite, the damage was immediately classed as “accidental” and therefore not covered, with no offer of repair credit or contribution — just a referral to a third-party repairer at my own expense.

I understand warranty limits, but for a premium outdoor jacket marketed for durability, I expected either tougher fabric or at least some goodwill when a lightly worn garment fails so easily. The jacket looks great, but this experience has made me question the real-world robustness and the aftercare support behind the brand

I ordered an Allpa Travel backpack and they credited my account with 10% more than the checkout price.Thay weren't able to explain the reason. Furthermore, after waiting a month, the parcel tracking app tells me that the backpack has been delivered to its destination, but I haven't received anything! After two weeks of trying to resolve the issue with Cotopaxi customer service (pretty unresponsive) I have given up on the stolen money (more than a hundred..)