Binghatti Investment 5. 

visited a showroom. never again

Lies, followed by pressure, unfilled promises and more lies. When you pull out, due to the unprofessional conduct, they don't like it. They delay your refund by six months and don't even have a procedure. They also go as far as to give financial advice and tell you to get out of your current investments, highly illegal in other parts of the world.

All they're good for is lying, selling off plan contracts like they're desperate, ignoring contact from customers and hosting viewings with bougie coffee and pastries. They have good looking intelligent young women in shopping centres to lure you in to meet the cocky sales consultants. All they do is brag about meeting targets.

The biggest investment mistake of my life. A complete tourist trap. Avoid at all costs. It's had to believe they're worth almost $2 billion, they behave like hoover salesman.

Worst developer in Dubai
There's customer service is the worst I have in my 43 years ever experienced

We had the misfortune of booking a unit with two Binghatti sales reps who lied about the booking being refundable. The booking fee was taken without any written terms and conditions shown to us. The RA was signed under false pretence. After giving formal notice that we wanted to cancel the booking and get a refund, there was no response from the sales reps. Upon visiting the CRM office to file a complaint about the refund, we learned that the sales reps had given us false information about the booking being refundable and that the property had already been registered with the authorities and we must proceed without even seeing nor signing any SPA as well no down payment being made. As someone with experience purchasing offplan properties in the UK and developing countries, I’ve never seen such underhanded business practice, grave abuse of trust, incompetence and complete lack of transparency. This major breach of civil code of good faith has been raised with the director of sales for resolution but there has been zero acknowledgement, response and accountability. This appalling experience is definitely not what one would expect from a supposedly well known developer in the UAE. If this is how a well known developer operates in the UAE, I can’t imagine what the smaller developers are like. Definitely won’t be looking to invest in the UAE at all now. Absolutely do not recommend.

Extrêmement déçu de l’expérience avec Binghatti j’ai fait une réservation pour une unité sur Hills View après plusieurs tentatives de paiement m’indiquant que le paiement n’était pas passé, il s’est avéré que le paiement a été enregistré et débité de mon compte deux jours après
Entre-temps j’ai changé d’avis, et je me suis positionné sur un autre unité sur un autre développeur et Binghatti ne répond pas à mes mails et ne procède pas au remboursement alors que je n’ai signé aucun document. J’ai juste fait une réservation avec un Broker qui lui ne répond même plus au téléphone
Agence HUAXIA REAL ESTATE BROKER L.L.C

Pour une multinational avec un gros chiffre d’affaires dans pas la possibilité de répondre à un client, ni de rembourser 20000 AED, à fuir, je recommande pas du tout.

Terrible sales service with Binghatti, pushy sales staff who want you to make a decision there and then with out going away and doing any further research. Offering 30% discount on units to get you to buy right now whilst sitting with them, we decided to proceed with a purchase by placing a holding deposit which we were told was fully refundable and were also told the unit would be ready in 6 months. We visited the site where the apartment was being built and were then told that the completion date was in fact nearly 12 months away! We asked for a refund of our holding deposit and are getting no response from anyone via email or phone calls as they state it’s the wrong department yet can not seem to put us through to someone that can help. AVOID AT ALL COSTS! SCAM

We have been residents in Dubai for the past few years and after many visits and much consideration we decided to take the plunge in purchasing our first property. Binghatti is listed as one of the most reputable property developers and seemed like a trustworthy option to look into what they could offer our family, we visited the Binghatti branch in London and spent a couple of hours reviewing a project we had expressed interest in and was offered an option that we felt may be suitable for us. In order to proceed we had to register there and then which wasn’t a problem at all as we are serious buyers, we were also told that to reserve the unit we would need to pay a fully refundable 20,000 AED holding deposit. We then got sent a payment link and was given only 30 minutes to pay the money, which we did. We were told we would then have 30 days to pay a 20% down payment, within this time we stated that before proceeding we would like to go out to Dubai and see the location of the development and visit the show home which was all agreed with the sales rep. We booked a holiday for 10 nights and flew the family out just a week later, I must state that Binghatti were very accommodating in picking us up and taking us to the show home and also showing us the location where the project would be built. At this time there is just a large hole in the ground and foundations are only just being made for the build, I stated that I found it hard to believe they are to complete the full development within 6 months for handover when construction clearly only just began. After viewing the show apartment and discussing the property we felt that it was not suitable for our family due to having young children, we contacted our sales rep to explain that this option just wasn’t suitable for us and asked for our fully refundable holding deposit to be returned. We were then sent a form to fill out and send back to begin this process, but after reading the form it states that upon signing we wavier all of our rights to our deposit being returned in full or even a partial refund, we also can not take any legal action against Binghatti etc and states that once signed we basically do not have a leg to stand on and it’s down to their discretion if they want to give any money back to us at all. I stated that we would not be signing this form as once signed it’s highly unlikely we would get any money back which it clearly states, we are now corresponding with the sales rep who is trying to help us but has said it is out of their hands and we have to send an email which will be forwarded to the head office/finance department. It has now been over 30 days and we are no further forward with having our money returned, we are also slightly concerned that the sales rep has now stated they are leaving the company due to not agreeing with many of the processes. We find it hard to believe that a multi million pound property development company with such a good reputation can not simply return our fully refundable holding deposit of a mere 20,000 AED?? We have sent multiple emails and messages having to chase the company on a daily basis for any kind of update but do not seem to being getting anywhere at all, I have been left with no choice but to leave my review of a bad experience in the hope of getting some answers and having my money returned. Also I want to make people aware of the situation to prevent this happening to other families looking to relocate to Dubai.

Shocking after service from Binghatti. Bought an apartment and cannot get the faults corrected BEWARE crm not fit for purpose!

Pool not working
Water still in washbasin from 1st August
26 floor & wall tiles still need replacing
Patio door does not lock
No seal on patio doors sand & wind blowing in all night
Kitchen cupboard not closing
Shower glass stained
Bathroom taps not working
Outside socket hanging off the wall.

This is not a luxury apartment!

Binghatti handed over my unit (302, Dawn by Binghatti) without interiors, promising completion within one week. It has now been over a month, and the work is still not done.

No workers show up, the apartment is left in poor condition, and all my emails and follow-ups are completely ignored. The so-called handover team is unresponsive, leaving owners stranded and tenants disappointed.

Their sales agents make big promises during new project sales, but once the unit is sold, no one cares about completion or support. I lost confirmed tenants due to their delays.

If they don’t resolve the handover immediately, I will escalate this matter to RERA and pursue compensation for the losses caused by their negligence. Next time, I will not buy from Binghatti.

My Experience with Binghatti – A Total Disaster
By M.AL Qaisi

I want to share my personal experience with Binghatti, specifically their Binghatti Azure project. Unfortunately, it has been nothing short of a disaster from the very beginning.

We purchased an off-plan apartment in October 2023, with the promised handover in December 2024. At the end of December, we were told there would be a short delay of “one to two months,” and as a form of compensation, they returned a very small portion of money – which we accepted in good faith.

However, after that, we were completely ignored. For over seven months, we received no updates, no follow-up – nothing. We had to reach out ourselves, and only then were we told the building was “ready” for handover.

The Day of the Handover – A Shock

When we arrived at the building, we couldn’t believe what we saw:
• The hallways were filthy
• Construction workers were still actively working
• Our apartment was not cleaned, workers were still inside when we walked in
• Multiple defects everywhere:
• A broken tile on the kitchen countertop
• Cracked floor tiles
• Uneven tiling in the living room
• Interior doors didn’t open or close properly
• The air conditioning didn’t work at all – which is absolutely unacceptable in this climate
• Scratches on the balcony glass
• Zement stains in the bathroom due to sloppy construction
• Walls were full of dirty marks and smudges
• The elevator didn’t work, and my mother – who has knee problems – had to take the stairs

It gets worse. While we were inside our apartment, someone entered our access code and tried to open the door. A Binghatti employee had unauthorized access and entered without knocking. When he saw us inside, he immediately left. That is a serious breach of security and privacy.

No Customer Support – Only Empty Promises

We repeatedly contacted Binghatti about the broken AC, telling them we couldn’t even sleep due to the heat. They promised to send a team. Someone showed up, tinkered around with the device, and left – but nothing was ever fixed.

We sent emails. No response. We called repeatedly. No follow-up. Absolutely zero customer support.

Major Size Discrepancy

Another shocking discovery: We measured the apartment ourselves, and it turned out to be only 50 square meters – even though we paid for 55 square meters. A full 5 sqm missing. This is not a small error. It’s misleading, unacceptable, and likely a legal issue.

Still No Gas – No Approval

Even months after “handover”, the building still has no active gas line. Why? Because the gas supplier has not approved the building yet. So how can people be allowed to move in if basic utilities like gas aren’t even operational?

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We also purchased another apartment in a different Binghatti project (Binghatti Hills), but after this nightmare, we have already decided to sell it immediately. There is no way we will deal with Binghatti ever again.

The quality is shocking, the service is nonexistent, the communication is zero, and the experience is completely unprofessional. I honestly don’t understand how such a developer is allowed to operate under these conditions.

This was my first and last time buying from Binghatti. Total disaster.

Sincerely,M. Al-Qaisi

A new world of possibilities for passive investors.
Fast growing company in the online real estate market. Payment is fast, Customer service is solid. Highly recommend!

Navigating the Dubai real estate market all the way from Turkey has been made possible by Binghatti, very smooth by working with knowledgeable local agents who keeps providing valuable insight into the market trends.

Overall, my experience investing with this company has truly exceeded my expectations. It has been an interesting journey.