The website was easy to navigate with a full range of products to suit children of all ages and abilities. The prices were fair and competitive and delivery was quick and handled with care.
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Se, hvad kunderne siger
My order arrived very quickly the service was excellent I bought it for my grandson as Christmas present I'm sure he will.love it would highly recommend this company
I was searching everywhere for a purple scooter for my great niece. I have been searching for 2 months and nearly given up when True toys appeared, I ordered it and I received it two days later, absol... Se mere
The Crayola Scribble Scrubbie Dinosaur box was torn. . I think it might have been damaged before packing due to being torn in the same place both sides. It was poorly packed and the cardboard box... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun
Kontaktoplysninger
Storbritannien
- 0333 011 0695
- support@truetoys.co.uk
- truetoys.co.uk
4,1
God
5 t anmeldelser
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We have bad experience
We have bad experience with this company.
Before their name was Bargain Max.
Now it is True Toys.
We bought 3 toys: car garage, Dolu first trike and cookie monster teddy with sound.
Dolu tricycle came without basket on the back. I informed them and I wanted missing part but they only offered £5 back.
Product seems to be of not good quality and flimsy I told them when I inquired about missing part.My toddler used this trike inside home for short time and the connected part of the wheel broke down and after that other side of the another wheel was also not good.It is not safe to use for my child.
We sent emails and photos. We politely asked for full refund for Dolu trike as the item is not in working condition and not safe.They sent us link for refund what didn't work. When I told them it is impossible to do refund they send me the same link again. Their email said proceed with return regardless of the weight displayed during the process. I followed instructions but unfortunately it wasn't possible to submit and after they didn't contact us at all.
I think is best to avoid this company mainly because of customer service doesn't help if there is a problem and we have been ignored.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi Kasia,
Thank you for taking the time to leave a review.
I’m sorry to hear about the issues you experienced with the item. I have shared your comments and feedback with our supplier so they can review this further.
I tried to contact you by telephone today, but unfortunately wasn’t able to reach you. I have sent over an email; if you could, please take a look at your email at your earliest convenience.
Thank you again for your patience and understanding. If you do require any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Kind regards,
Amanda
True Toys Customer Service Team
Ordered one day arrived the next
Ordered one day arrived the next. Packed well exactly what was ordered can’t fault.
26. september 2026
Uopfordret anmeldelse
Scammers and terrible customer service
Terrible, 90 quid order ten percent discount code with one day to use, all bar one item discounted so should have worked on rest, gave me less than 30p off the discounted item, nothing off the other 86 pounds worth, emailed and got told maybe I did it on the wrong date, sorry but I can read, sent proof and screenshot etc and was told oh so sorry it didn't work for you etc nothing like other companies who sort it by giving a new code...... eventually got another code a different way and again 90 quid order gave me 14p off, say 10 percent to get you to look then scam as not even 2 percent and some will still order as they want the item etc, also found all products cheaper even the om3 they had marked down, found that 11 pound cheaper than the sale price lol so not as cheap as they make out. Will stick with the entertainer and argos, at least they have fab customer service and their codes work properly
28. september 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi Angie,
Thank you for taking the time to leave your review.
We completely understand your frustration regarding this matter, and we’re sorry for the inconvenience caused.
Please email us at support@truetoys.co.uk so we can look into this for you.
We will escalate the matter to the relevant team and do everything we can to help resolve this and provide you with the best possible service.
Kind regards,
Amanda
True Toys Customer Service Team
Excellent service and quality of toy
Excellent service and quality of toy
Great shop
24. september 2026
Uopfordret anmeldelse
Good shop had no issues with customer…
Good shop had no issues with customer service wes polite and sorted the issue out . Very good prices.. will be back
28. september 2026
Uopfordret anmeldelse
Well laid out site with good prices…
Well laid out site with good prices also. Kept me up to date with delivery details, fast delivery also. Bought the bike early for grandsons Xmas present. Easy to site to order from. Would use the site to order future bikes for both my grandsons in the future.
24. september 2026
Uopfordret anmeldelse
Great Balance Bike, well packaged and prompt tracked delivery
Great Balance Bike, reasonable price. Prompt delivery with tracking information. arrived in good condition and well packaged. Overall very pleased. Would recommend this company
11. september 2026
Uopfordret anmeldelse
AVOID!
I previously had a great experience with Bargain max. However I returned some items all sent back together in one box but was only refunded for one of the items in the box. I connected them and they said they hadn’t recieved the items at all despite me sending tracking info and saying I had been refunded for one but not the others. Never got my money back. EXTREMELY DODGEY. AVOID!
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi Daisy,
Thank you for taking the time to leave your review. We’re sorry to hear about the issues you experienced with your return and refund.
We’ve been unable to locate your order using the information provided. Please contact our Customer Service team with your order number so we can look into this further and work towards resolving the outstanding refund.
We’re keen to investigate this for you and appreciate the opportunity to put this right.
Many thanks,
Grace
True Toys Customer Service Team
I was searching everywhere for a purple…
I was searching everywhere for a purple scooter for my great niece. I have been searching for 2 months and nearly given up when True toys appeared, I ordered it and I received it two days later, absolutely pleased with how quickly I received it, easy ordering and true toys do a lot of great deals and so many different toys!!
18. september 2026
Uopfordret anmeldelse
Good service from start to finish
Good service from start to finish . Would buy from this company again . Also cheapest price around .
22. september 2026
Uopfordret anmeldelse
Bluey hoodie fleece
A great price for the Bluey hoodie fleece I bought for my grandson for xmas. Good quality and a great service from this company.
21. september 2026
Uopfordret anmeldelse
Easy to order
Easy to order. Great communication and quick delivery. Well packaged. Thankyou.
19. september 2026
Uopfordret anmeldelse
Quick and simple delivery.
Quick and simple delivery.. and good prices
20. september 2026
Uopfordret anmeldelse
Really bad experience and paid extra…
Really bad experience and paid extra for it to come next day and still not received plus it’s my sons birthday and he’s had no presents due to you not sending the parcel.delivery service has been awful and communication is horrible too.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra True Toys
Hi Enma, thank you for your review.
We’re very sorry to hear about your experience, especially with this being for your son’s birthday. Unfortunately, we’ve been unable to locate the order details from the information provided.
Please contact us with your order details so we can look into this further and assist you as soon as possible.
Many thanks,
Grace
True Toys Customer Service Team
Products are as described
Products are as described . Good quality and decent prices. Fast delivery . Excellent shop
17. september 2026
Uopfordret anmeldelse
Excellent service
Excellent service. Speedy delivery and great prices. I will definitely order from this company again. Highly recommended.
16. september 2026
Uopfordret anmeldelse
Bargains and happy with service
The toys weren't flawless, they were clearance however, and the kids won't even notice. Came quickly and at an amazing price.
11. september 2026
Uopfordret anmeldelse
Honestly great service really quick…
Honestly great service really quick transaction and delivery.
Thanks JW
11. september 2026
Uopfordret anmeldelse
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