Atari Anmeldelser 

I spent £590 ordering from Atari.com, and apparently even a little bubble wrap was too much to ask. No protective padding, nothing. The result? Dented boxes. I’ve seen potatoes packaged with more care.

These are collectible items, and the condition of the boxes matters. I’m buying them for my collection, not just to spend an afternoon playing with them. Atari should understand that and package its products accordingly.

For a £590 order, decent protection is a basic expectation. Receiving damaged boxes because so little care went into packing them is disgraceful. Shame on you, Atari.

J’ai re commandé, je viens de recevoir un manette et le jeu dark Chambers 7800 en 4 jours. Envois de UK à Paris. Franchement, rien à dire, je suis très très content du site Atari.com et j’ai commandé à nouveau une clé usb Atari et un pack paddle avec cartouche. J’adore Atari j’en ai même délaissé ma switch 2. En tout cas, site ultra fiable avec que des pepites

My experience with Atari has been positive. I've corresponded with tech support and they were very friendly and expedient!

I placed an order totaling $451.61 that included an Intellivision Sprint, an Atari Gamestation Go, and a Gamestation Gamepad. The Intellivision Sprint was delivered, but the other two items have been pending since August 20.

I contacted Atari Support and was told they would investigate the issue. I haven’t received an update or a resolution.

I’m very disappointed by the after-sales support I’ve received from a company as established and well-known as Atari. I expected much better communication and follow-through.

I have not received my order since July 28. I contacted Atari, where I was assured that the shipment would be sent and I would soon receive a tracking number. To date, I have received nothing. They have taken the money, so I am reporting this fraud to the consumer protection office. My lawyer will issue a formal letter regarding this matter.
1st order and my last. Stay away !

This is absolutely outrageous! I cannot stay silent about this any longer. I ordered a hoodie from Atari 125 days ago, and since then—total radio silence. I haven't received the product, there is no response from their customer service, and I certainly haven't seen a single cent of my money returned.
​I am warning everyone: stay away from them! Do not place any orders with Atari. This is shameful conduct that borders on a scam. Do not give them your money. Be very careful!

Avoid pre ordering or buying anything directly from Atari. I placed a preorder months ago for the Nintendo Switch version of "Bubby 4D Pawsome Edition" (Order #152461). When it finally delivered, their warehouse completely messed up and sent me a physical copy for a totally different platform the Nintendo Switch 2 a console I don't even own.

When I contacted customer support, an agent named Muskaan openly admitted in writing that it was a "warehouse mix-up" on their end. However, instead of taking accountability and sending the correct item or issuing a manual full refund, they forced me to use their broken, automated self serve return portal.

Their automated system refused to reimburse the initial $5.99 shipping charge I paid. Because of Atari's blatant mistake, I was penalized and shortchanged on my refund, essentially paying a "tax" for their warehouse blunder. To make matters worse, trying to get a human to fix it means fighting a brick wall of automated bots.

They traded on old nostalgia to get my support as a physical media collector, but their operation is run with zero integrity. They send the wrong items, hide behind broken customer service algorithms, and pocket customer shipping fees when they screw up.

I am blacklisting this company permanently. Buyers beware.

Title: Returned item not refunded after over a month – no proper investigation or resolution

Review:

I returned a game order using the prepaid return label provided by Atari over a month ago. The tracking shows it was collected, but the package has since gone missing in transit and I have still not received my refund.

Despite contacting customer support multiple times, I have only received repeated generic responses saying they are “waiting for updates” or “checking with the team.” No investigation reference number has been provided, and there has been no clear confirmation that the courier has actually been contacted or that a formal investigation has been opened.

As a customer, I fulfilled my responsibility by returning the item using the label provided by Atari. At this point, the issue lies between Atari and their courier, yet I am being left without a resolution or timeframe after more than a month of waiting.

The lack of urgency and meaningful progress has been very disappointing. I am now being forced to escalate the matter externally through my payment provider and consumer protection channels.

I hope Atari improves how return investigations are handled, as this experience has not reflected a reliable or customer-focused process.

I purchased the Mortal Kombat Collection on Switch 2. They sent me the Xbox version and have still not corrected.

If you have a problem don't expect any help from these guys. Charged import duties twice due to their error in filling out customs form. Had to go direct to customs and exise to claim my money back. Avoid!

SLOW delivery. Ordered intellivision sprint 12/29, 8 dollar shipping charge. Finally received 1/9. However did receive updates from both fedex and atari as delivery got close, which was appreciated.

What didn't go wrong? All I hear back is "we are sorry", "your feedback is valuable", and "we are taking this seriously for the future." You don't have a future. You need solutions in the present. Words don't do anything for upset and cheated customers. We speak money. I suggest starting with refund = the shipping cost. It was late for release anyway, as well as poorly packaged/protected for shipping. This company is done. You're done.

I ordered the MKKE. It was supposed to be released on 12/12/25. It was shipped on 12/16/25. However, only the game was shipped; the contents of the Collector’s Edition will not be shipped until May. That means I now have to pay customs duties and the handling fee twice. This is an absolute disgrace. It’s basically fraud. It’s just difficult to sue Atari from Germany. This was the last time I bought a product from Atari, and I hereby warn everyone against buying anything from Atari. One of the worst companies on this planet. Shame on you, Atari.

STAY AWAY AND DONT BUY FROM THEM!!!!!!!!!!!

They Send me the Wrong Game Edition (Mortal Kombat Collection Green instead of Blue)

I make a Refund and till 14.12.2025 they dont answer and i cant do anything. I wrote over 10 Mails and write i will do a Money Charge Back - nothing no answer from them till today!

Hello, honestly, first and last time on this site. The truth is, avoid pre-orders; there's no follow-up and they don't respond to requests. Avoid ordering from Atari, I'm disgusted.

Placed an order on the 5th and still has not shipped out. I should have looked at these reviews before placing the order.

Ordered a Gamestation Go. Paid for it in full. Cannot tell me when I can have it. Asked for a refund and ignored me.

Customer service is horrendous. As of right now they are refusing a full refund even though the mistakes were on their end. It's basically theft and fraud because their website is very specific about policy but they won't honor it in practice.

If I could choose 0 stars I would. This has turned into the worst Father’s Day gift nightmare. I paid extra for no hassle returns. When the product doesn’t work they wouldn’t let me return and receive a refund of money. The only option was to receive another faulty product. Instead of being escalated, they handle customer service through an Ai app. No real people. No phone number.

Nothing gets done nor resolved. I’ve tried 10 different options to return on their website. It wasn’t a browser glitch. They intentionally are unethical. They don’t care once they have your money.

After purchasing a "ATARI NEON SIGN" from the official Atari website, I encountered multiple issues. It took over a month for my order to arrive without any tracking details provided. To my surprise, the product arrived in an unbranded box from China, lacking any signs of authenticity you would expect from Atari, especially compared to their recent new consoles.

The item received was of significantly low quality and did not resemble genuine Atari merchandise. It arrived without a charger, and the Atari logo was both loose and flawed.

Efforts to return the product and contact customer support for a refund have been futile. I have attempted to reach out through various communication channels including the website's contact form, customer support email, and Discord, without receiving any response.

Everything seems like a scam. The company that handles customer service seems to be just a scheme to sell low-quality Chinese products at premium prices.

Additionally, a comment I posted about these issues on the Atari official site was deleted, further indicating a lack of transparency and customer care.