Malene
Completely unacceptable service
Completely unacceptable service. It is impossible to talk to anyone in person and you cannot even write to anyone via email.
I had to change my flight but couldn't reach anyone who could help me, only computers who continuously transferred me to their website to change or manage bookings.
I will advise anyone to stay away from this fraud website!!!!!
I’m sorry to know that you were unable to contact us.
Please be advised that the customers can contact our Customer Service Team from their registered contact number. If calling from an alternate number then need to enter a valid booking ID. Alternatively, you may raise a request online/ app. We have no known issues with our phone line and are receiving calls from our other customers.
Kind regards,
lastminute group
Lastminute.com opkræver dækning uden samtykke
Har netop booket billetter fra Bravo Fly (via Momondo) og har bevist fravalgt fuld flydækning da jeg allerede har en rejseforsikring.
Efter betaling modtager jeg bekræftelse via email og ser til min overraskelse at lastminute.com har opkrævet betaling for fuld flydækning alligevel og skal nu sende mails og bede om pengene retur. Fuldstændigt uacceptabelt.
I am sorry to know that the insurance is added to your booking without your consent.
You've purchased Total Protection Coverage which is an optional service on our website and can be added to a reservation on 2 occasions, on the payment page or as a popup message shortly before the transaction is completed. I can assure you that this service offer was accepted at the time of booking. However, the customers can withdraw from this service as per the instructions mentioned in our Total Protection Coverage email.
Having reviewed the details I see that as requested, we have cancelled and processed a refund of Total Protection Coverage to the original form of payment. Also, we've sent you an email confirming the same. Please be advised that your booking is still confirmed.
Thank you for the opportunity to explain.
Kind regards,
lastminute group
Hurtig levering
Hurtig levering, dog blev afhentningstedet flyttet pga. At pakkeboksen det pågældende sted var fyldt. Kostede blot ekstra tid for mig vedkommende.
Næsten umuligt at få oplyst pris om check-in bagage!
Næsten umuligt at få oplyst pris om check-in af bagagge! Til at starte med fik jeg at vide at jeg ikke kunne få prisen oplyst før jeg stod i lufthavnen i KBH. Dette var for mig uacceptabelt og har krævet adskillige emails frem og tilbage for så kun at kunne få oplyst hvad det vil koste i KBH's lufthavn. Men jeg kunne ikke få oplyst hvad prisen for check-in bagage er på hjemrejsen, da Transavia er involveret. Så nu må jeg prøve at få kontakt til dem.
Det bør være rimeligt at forlange og få et samlet overblik over udgifterne forbundet med en fly-rejse.
Altid hurtig levering og så nemt at …
Altid hurtig levering og så nemt at returnere også!
Total bundefangeri
Jeg har i to omgange benyttet mig af Goldcar på to efterfølgende ferier, med forudbestilt billeje. Jeg følte mig totalt bundefanget af deres pris på billeje, som endte med at blive dobbelt så dyrt som antaget fordi de nærmest truer en med ikke at kunne få sit meget høje depositum (på > 1100 euro) tilbage hvis man ikke tilkøber deres fulde forsikring, som er dyrere end selve billejen. Da jeg forklarede at jeg allerede havde undersøgt med mit eget forsikringsselskab om jeg var dækket af billeleje i udlandet fik jeg meddelelsen af Goldcar at de kendte ALLE forsikringsselskaber og at der ikke var nogle af dem som kunne dække hvad GOLDCAR dækkede. Derudover kunne jeg formentlig først få mit depositum tilbage efter 3 uger. Efter ovenstående meldinger turde jeg ikke andet end at tilkøbe mig deres ekstra forsikring. Men begge gange har jeg følt mig så bondefanget og endt med en meget dyrere regning. Jeg vil aldrig anbefale nogle at leje bil her.
Thanks for your comment.
About the issue you described, the amount charged are in line with our terms and conditions:
Compulsory motor insurance in accordance with current legislation, collision damage waiver (CDW) with excess, and vehicle occupants insurance. The excess amount depends on the category of hired vehicle, whereby the following amounts are set:
Amount to be temporary withheld on credit card or temporary charged on debit card.
X/XG/AA/4A/BB/CC/CG/S/M: 1.100 €
D/DD/DE/DG/E/F/FF/L/LL/N/R/T/TA/V & VV: 1.400 €
G/GG/GW/I/J/K/O/P/PP/Q & JJ: 2.000 €
This is the amount that will be withheld or blocked as a deposit unless any additional cover has been taken out.
Maximum amount for customer liability:
X/XG/AA/4A/BB/CC/CG/S/M: 1.100 €
D/DD/DE/DG/E/F/FF/L/LL/N/R/T/TA/V & VV: 1.400 €
G/GG/GW/I/J/K/O/P/PP/Q & JJ: 2.000 €
This is the maximum amount for which the customer is liable in case of any incident, except in the case of additional cover being taken out.
There is also a possibility of reducing the amount of these excesses and the maximum liability to zero by taking out special extra cover. Those customers who do not wish to take out this cover must leave a deposit for the excess amount.
The refund of the franchise may take up to 31 days.
Kind regards,
Victoria R,
Goldcar Representative.
Super nemt og hurtig levering
Super nemt og hurtig levering...
super hurtig service
Jeg fik de første tilbud indenfor et par timer og 3. tilbud dagen efter. Alle tre tilbud var meget attråværdige.
Super service
Selvom jeg flere gange fik købt nogle forkerte sko var der ingen problemer med opbytningen