Anmeldelse af rumbo.es
Misinformation
Jeg har købt en returbillet med Norwegian. Prisen i forbindelse med booking oplyses til 720 DKK, men da betalingen gennemføres bliver der hævet 120 euro på min konto. Man kan ringe til Rumbo imod et gebyr på 6 euro...!
Besvarelse fra rumbo.es
Dear Line,
First of all, thank you for your contacting us!
I am sorry to hear you have had cause to complain about our payment system.
When booking with us we may apply a card payment fee (which is updated on the payment screen when you choose the method of payment), which relates not only to the fee of the online payment but also the development and management of our secure payment system, which is continually maintained for our customers' benefits of a safe transactions.
Our aim is to provide our customers with the best offers available in order to give you the possibility to fly at the most economical price. In order to do this, on certain occasions this may be offered from the beginning of the booking process through a specific discount on the final flight price by paying with one of the payment methods available.
After checking your case with our technical departement, we inform you that you paid your booking with a Mastercard debit card but the discount was offered with a DINERS one.
Our agency has therefore handled your reservation correctly.
I hope this goes some way to helping to explain the service provided.
I remain at your disposal for any further queries.
Kind regards,
Sofia
First of all, thank you for your contacting us!
I am sorry to hear you have had cause to complain about our payment system.
When booking with us we may apply a card payment fee (which is updated on the payment screen when you choose the method of payment), which relates not only to the fee of the online payment but also the development and management of our secure payment system, which is continually maintained for our customers' benefits of a safe transactions.
Our aim is to provide our customers with the best offers available in order to give you the possibility to fly at the most economical price. In order to do this, on certain occasions this may be offered from the beginning of the booking process through a specific discount on the final flight price by paying with one of the payment methods available.
After checking your case with our technical departement, we inform you that you paid your booking with a Mastercard debit card but the discount was offered with a DINERS one.
Our agency has therefore handled your reservation correctly.
I hope this goes some way to helping to explain the service provided.
I remain at your disposal for any further queries.
Kind regards,
Sofia