W Hamond Jewellers Anmeldelser 3.917

I placed my order on the 1 March 2025 and received the goods on the 20 June 2025

I just want to express how thrilled I am with the quality of this Sterling Silver Whitby Jet Large Oval Skull necklace. I received it today and couldn't be happier!

Much larger than I anticipated, and the detail is stunning!

Eagerly anticipating delivery of another delivery that is en route. I am so glad I discovered your shop online years ago and even had an opportunity to shop in person at the Shambles location in May. Such great customer service and products. Thank you so much for setting such a high standard!

The communication was excellent and they shipped very quickly. I love the ring! A Dracula ring that would make John Carradine and Christopher Lee proud!

I bought a necklace for a present online. The service was quick, the item was well-packaged and was of superb quality. I am very happy with this company and would definitely buy from them again. In fact my wife and I are planning to take a trip to Whitby and visit the shop in person.

The customer service I received was exceptional; I appreciated the follow-up call regarding my purchase.

I ordered a Gucchi ring for my daughters 60th birthday. She was delighted with it.

I ordered a watch from W Hamond Jewellers - W Hamond Whitby on 08.12.24. The watch was in stock on the website. In reality it was not, so they had to order it from the manufacturer.
After 6 weeks from the day I ordered the watch, I asked the shop when will the watch be delivered. They took my money, but forgot to deliver it or they had no plan to deliver it.
They finally delivered the watch from UK to Romania. However, the watch stayed at the Romanian border from 19.01.25-31.03.25. To receive the watch, I had to fill in plenty of documents and pay 53 euro fees. Afterwards, the Romanian post failed to deliver the item. (I asked them for a delivery proof and they had none.) Finally, the post returned the package to UK.
In May, I received an email from W Hamond Jewellers that the watch returned to the shop, and they offer to send it again. I of course refused because they pretend to deliver worldwide, but do not ensure that the package arrives to the customer. I asked for a refund.
W Hamond Jewellers asked me to wait additional 14 days to receive the refund, but refused to refund the entire amount and put me to pax 31 euros transportation.
So my money stayed in W Hamond Jewellers account for 6 months and I had to pay the transportation for a watch that was delivered 1,5 months after I ordered it additional 3,5 months in transit, and that I never received!
This was my experience with W Hamond Jewellers Whitby! Please judge for yourself whether you want to order from this shop or not!

Look up the history of my order and interactions and you will understand why one star. Took 6 months of back and forth with long periods of no response. I finally had to facilitate my own order with the manufacturer to finally make it happen. All for a luxury item where the experience and customer service should be top notch. My last person to help me, Harriet was awesome. She gets 5 stars. I can’t recommend shopping with this company though.

My Mrs is very happy 😊

We are a Jewellery store in Chichester, and we urgently needed some Montblanc ink to complete a purchase of a limited edition Montblanc pen. I googled the product, and Hammonds was the only retailer to have the ink in stock. The ink was parcelled the same day, and arrived the day after....Thanks for your help!

Ordering was easy and after panicking that items were missing all was reassured.

I have ordered a £1100 bag on 4th of April. Today is 11th of June. I still haven’t received it. After I put my order through I received a normal confirmation email. Few weeks passed nothing arrived. I contacted customer services. After few days the came back to me that the bag has 12 weeks waiting list and thats why they send me an email to contact them ! (I didnt receive an email to contact them and why shouldn’t you mention it while the customer is ordering?! On the website?!) anyhow I decided to wait. Through all these weeks there was no follow up email nothing I emailed them again in 3 weeks to get an update after 4-5 days they replied that there is no update ( the way they respond is I owe them something😂 ridiculous customer service) now after almost 3 months again not even one email of update they refuse to give me an approximate delivery time. So Im applying through my bank to get a refund and I though they deserve a one star review.

Very efficient. Earrings as expected

Was able to purchase the ring which I wanted and in my size. Next day delivery was excellent and on time via Royal Mail. Ring arrived in beautiful padded ring box in perfect condition. Really pleased with service thank you

Fantastic service to repair and return my ring. Amazing communication through every step and next day delivery. Customer service is excellent and all staff a credit to the company. Thank you much.

Great communication through each stage of the ordering and delivery process. Item was well packaged and exactly as described.

Customer service was very helpful,understanding in helping to deal with and resolve the problem I caused myself.

Excellent service, with next day delivery.
Beautiful quality jewellery!

I paid in full to a firm in Whitby, in January , then I got a message from a shop in Ashbourne saying thanks for the order it will be delivered to us on 04.04.25 and then posted out. I didn't expect any delay as this was not mentioned when ordered. This was a wedding ring and as I had ordered it well in advance ,I was annoyed but decided to wait til April. The date came and went no ring no correspondence. I contacted them and was told oh sorry it didn't arrive it will be another 2 weeks. 3 weeks later I contacted them again and said send me the ring or refund as this is not a service. I was told oh sorry its completely our fault no one has chased it up. I eventually received the ring 4 months,, yes 4 months after ordering and me contacting them 4 times . You would have thought after such a poor service an apology and discount would be offered but no nothing.