I tried to change flights. No help from Webjet, they put the problem onto the carrier, who put it back to Webjet, who then went dark, no communication for a week, still not resolved. Avoid at all cost... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Se mere
Virksomheden har svaret
I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Se mere
Virksomheden har svaret
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Kontaktoplysninger
Australien
- www.webjet.com.au
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and efficient flight search and…
Quick and efficient flight search and purchase

Besvarelse fra Webjet
Making bookings via Webjet for Flights or Accommodation
Making bookings via Webjet for Flights and/or Accommodation is simple and efficient and they have great deals. Highly recommend.

Besvarelse fra Webjet
More filtering options please
I liked how all the companies and flights were listed but it did make it a little hard to find the best prices. Would love more filtering options

Besvarelse fra Webjet
weekend away and work trip…
i booked a weekend away and work trip and car all in one go, from all different providers and airlines

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easy to search flights and then book…
easy to search flights and then book them

Besvarelse fra Webjet
Love booking through Webjet
Love booking through Webjet - it's like having a travel agent without the extra fees! Can search and plan your trip so easily, love it! Easy to login and see all of your flight details too.

Besvarelse fra Webjet
Good price,efficient service and user… Travel smart.
Good price,efficient service and user friendly.

Besvarelse fra Webjet
Amazing smooth booking
Amazing smooth booking. Very fast payment method.

Besvarelse fra Webjet
Refund
Refund
Paid extra for refundable flight on 25 th May 2023 my daughter got ill and wasn’t able to come so ask for a refund in July before our trip . I keep
Phoning webjet, they say are still waiting to hear from Maylasian Airlines , so i have contacted them with the e ticket, refund numbers they say get back to webjet , I keep phoning them still waiting it been 7 months im not a happy customer . Paid over $800 for this flight they take about $200 for admin fees it a bloody rip off so bad customer service .

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Excellent choice of payment options
Excellent choice of payment options. Good prices, even cheaper than in flight companies own sites.
Was slightly disappointed with promo code expiry terms - 3 min only! A bit too fast to use it.
So far I am happy with my choice.

Besvarelse fra Webjet
I already like this webjet
I already like this webjet, that fast and easy to use.

Besvarelse fra Webjet
Greedy Webjet
We booked a 7 day flight and hotel package to QLD with Webjet. The flight was cancelled so we were put on a flight the next day. We lost a night's stay plus parking fees, but Webjet didn't want to give us a 1 night's waiver. We booked through Webjet but they fobbed us off to the hotel and the hotel fobbed us off to Webjet. So us, the consumer is financially disadvantaged while the hotel and Webjet made a profit.
I received a response from Webjet apologizing and for me to contact them so they can look into it further. So I did and they just told me the same response so that was a waste of time but perhaps made them look good to the public.

Besvarelse fra Webjet
Great experience, second time booking
This is the second time I have made a booking with webjet in the past month. The booking process is incredibly easy and fast. The offer of Afterpay is a bonus too. Highly recommend.

Besvarelse fra Webjet
Transaction was straight forward and…
Transaction was straight forward and easy

Besvarelse fra Webjet
You got me...
Finding the right flight at the right price took a few searches over 48hrs but well worth it as I found and booked the exact flight I needed for the same price as with previous flight, so very happy with this. I checked the flight company and their prices were higher than yours, so well done webjet! It's a win-win for you guys

Besvarelse fra Webjet
Easy to navigate and book
Easy to navigate and book. Makes life easy

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Worst in customer service
After booking a flight, the option for choosing seats was skipped. Trying later, the airline site stated "Sorry, this can only be managed by an issuing agent.", The issuing agent, webjet, refused to make any changes, instead, giving me the booking number and site, the airline" to make those changes, which then stated "Sorry, this can only be managed by an issuing agent."
Customer service agent, refused to do anything that is even remotely related to customer service, saying her system says i can choose the seat when they look at the site, being the issuing agent, but when I try, I can't. A concept that she couldn't understand.
Use webjet to find flights, then book directly with the airlines.
They use everything they can to avoid fixing THEIR mistakes

Besvarelse fra Webjet
Easy to navigate the flights available…
Easy to navigate the flights available - compare prices and inclusions of each flight option

Besvarelse fra Webjet
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







