In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help &... Se mere
Virksomheden har svaret
Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. S... Se mere
Virksomheden har svaret
Excellent customer service by Maria. Query dealt with so promptly and efficiently. I absolutely love all their dresses & people always comment on the style. My only small issue would be the price o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Kontaktoplysninger
36 Golborne Road, W10 5PR, London, Storbritannien
- hello@sisterjane.com
- www.sisterjane.com
4,5
Fremragende
649 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great help with an enquiry
Great help with an enquiry, really speedy and lovely to communicate with.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Julie-ann,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
My package was delayed
Anna couldn’t have been more helpful and then followed up with me after to ensure I had received it.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Seana,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Parcel delayed but staff were very…
Parcel delayed but staff were very quick to follow up with me
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Sinead,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Very helpful customer service, but the dress was disappointing
Bea from customer service was very helpful and fast in replying to questions about my return!
Very sad I had to return the dress in the first place, however. It looked beautiful in the pictures and I loved the fabric, but I feel like it was sewn incorrectly and it was fitting all wrong when I tried it on. What a shame!
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Ilaria,
Thank you for your sweet review!
We truly appreciate you taking the time to share your feedback, as it helps us continue to improve. We’re always here to provide the best possible experience for our amazing community, so if you ever have any concerns with your order, please don’t hesitate to reach out to us directly, we’re happy to help.
Kind regards,
SJ x
No stars if possible
No stars if possible
Cancelled order due to late delivery, 17 days post order.
Customer service dreadful, kept flip flopping back and forth, accepted cancellation & then confirmed delivery.
Dreadful company to deal with. Comparable to interacting with a virtual agent, not Customer centric or resolution focused.
Would not order again if they paid me.
Update 22nd December
Response is indicative of poor customer service, delivery was dumped outside house. Signature was not requested, but recorded, Sister Jane promised to investigate..no response.
The tracking information showed the parcel sat for 7 days in last warehouse before delivery. Sister Jane confirmed second delivery date, which was not met either.
Delay was frustrating, however the customer service was the main reason i would never buy again from this company even if they offered 99% discount. beyond belief.
Facts ignored & very strange salutations to Signature!!
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Pat,
We’re very sorry for the delay you experienced with your order. Even when circumstances are beyond our control, this does not represent the level of service or experience we aim to provide to our customers.
Our team kindly explained that once an order is already in transit, it cannot be cancelled. During this time, we continuously escalated the matter with the courier to ensure the smoothest possible delivery. Thankfully, your order was successfully delivered despite the courier delays experienced during the Black Friday period.
We sincerely apologise for the inconvenience this caused and for any frustration along the way. As a gesture of goodwill, we issued a 10% discount in the hope that your next purchase with us will be a bit easier.
Thank you for taking the time to share your feedback as it is genuinely appreciated and helps us improve.
Kind regards,
SJ x
I gave Sister Jane a 5 star for the…
I gave Sister Jane a 5 star for the wonderful attention, kindness and support Anna gave me. She did all she could to expedite my dress and I am very grateful to her. Merry Christmas Anna. You truly shine! ❤️
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Aisling,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great service🌸
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Marija,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The customer service is really good
The customer service is really good. Very helpful and speedy. It’s a shame that you have to pay for returns (unless the clothing doesn’t fit). The sizing is a bit crazy. I’m normally a size 14 but with Sister Jane I’m L+. Although one dress I bought in L+ was too big for me around the bust. The dress I’ve kept is really beautiful , flattering and unusual. I just wish the sizing was a bit more consistent and realistic.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Jane,
Thank you for the lovely review!
We really appreciate you taking the time to share your feedback. We aim to provide as much support as possible through detailed product measurements and our extensive size guide, and our customer service team is always on hand to offer personalised sizing advice whenever needed.
We’re delighted to hear you loved the dress you kept, that truly means a lot to us.
Kind regards,
SJ x
Great customer service.
Great customer service.
Thank you Maria :)
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Shirin,
Thank you for the sweet review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Bea from Sister Jane team was…
Bea from Sister Jane team was exceptionally helpful. Nothing was too much for her, she was really happy to assist and always wanted to find solution.
I trusted her professionalism.
Thank you
Seb
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Seb,
Thank you for the sweet review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Bea x handled everything for me with…
Bea x handled everything for me with great care, and the outcome was excellent. Thanks to her assistance, the refund process for my clothes is now proceeding smoothly and effectively. I truly appreciate her help.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear WENJIE LI,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely clothes but horrible service
Lovely clothes , usually buy from JohnLewis but decided to try their original website, they are very good until pre sales and then once sold the service drops, untrained professionals who cannot understand but follow a robotic approach, please stay beware before ordering and process , better to order from other sites, while their clothes are lovely but if service, refunds and customer centric approach is not in place no use of those lovely clothes
I was dealing with Anna who was the most unhelpful.
Bear in mind return was 24 hour delayed due to extreme unavoidable issue but seems they really need customer money
Please be careful guys. Have been shopping responsibly with most brands online and can tell you DO NOT BUY FROM Their DIRECT WEBSITE , they ll find every excuse to never refund.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Business,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and that our service did not meet your expectations.
We really appreciate your support of our brand and designs. Unfortunately, your return was shipped outside of our return window, which is in place to ensure all our customers are treated fairly and equally. We understand that life happens and delays can occur, which is why we kindly ask our customers to reach out within the return window if there are any issues.
As an exception, we have issued your refund in the form of a gift card to make your next shopping experience with us a bit easier. Please rest assured that our goal is always to help our community, provide tailored advice, and deliver the best possible care.
Kind regards,
SJ x
Thank you, Maria <3
Maria was extremely helpful and professional!! She responded to my inquiry promptly and made the process seamless.
It was my first time ordering from SJ and my order has yet to arrive so I can’t say much about the quality, but the excellent customer service alone speaks volumes about this company :)
I’ll definitely be ordering again and I’m soo excited to try on all the cute dresses I ordered!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear iris,
Thank you for the thoughtful review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Super fast delivery and for my returns…
Super fast delivery and for my returns Bea was really very helpful, which made the whole process so much easier.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear annie,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer Care - alternative size suggestion
I ordered a dress in M but it was out of stock when it came to ship. Bea contacted me to see if an alternative size would be an option rather than cancelling my order. I appreciated being asked as I really liked the dress and it meant I didn't have to reorder in a smaller size myself (if the cancellation had been automatically put through).
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Mel,
Thank you for the sweet review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great clothes and a very nice customer…
Great clothes and a very nice customer support.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Marlene,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great company
Absolutely love everything about this shop! As well as phenomenal clothes, the customer service is on point! Friendly, efficient, and helpful, I couldn't have asked for more, especially for an issue which was my mistake in the first place!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Rachel,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer support
My municipality was flagged because it used to have a different name, and the system didn’t recognize it at first. The Sister Jane team reached out immediately to clarify the details and were incredibly kind and helpful throughout the process.
Really impressed with their customer care!
1. december 2025
Besvarelse fra Sister Jane
Dear Endrit J Sadiku,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Hello a huge vote of confidence for BEA
Hello. I had a rather complex mission to attain. I wanted to but a surprise gift for my goddaughter and have it sent to her in time for her birthday and omitting the price/invoice. BEA WAS EXCXEPTIONAL. She offered trusted advise and helped me successfully. The gift is now a size too large but once again Bea has taken the natter in hand and liaising with my goddaughter to have it returned and to chose a new gift. All this said I have been praising your wonderful client service and willl come back for more. Thank you Bea you are just wonderful.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear Ludy,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Bea was very helpful with my return.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Dear josie,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.