Beyond frustrated with my order number 596259. I received 2 lovely dresses but one was damaged and had stains on it. I decided the style didn't suit me so wanted to return them. I highlighted that on... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Se mere
Virksomheden har svaret
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Se mere
Virksomheden har svaret
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Ghost
Skrevet af virksomheden
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Kontaktoplysninger
9 Hatton St, NW88PL, London, Storbritannien
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,3
Under middel
216 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fraudulent returns policy
Fraudulent returns policy, customer service hotline goes dead after a pre recorded message.
I returned an unworn garment, and have been informed that I won't receive a refund because the garment had the tag in it, a tag which had been added to the garment by the company. The customer service line goes dead, leaving me with no avenue to pursue the refund. It is, quite plainly, fraud.
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Rosamund,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Completely incorrect sizes, lazy clothing company
Completely inaccurate sized small item. Bought from John lewis and the skirt was so inaccurately sized I now have to return it immediately. Went onto the website to double check the exact dimensions of the skirt but Ghost London doesn't have a size chart with any specific dimensions.Your size smalls should not be 4 inches off in size and equivalent to large sizes, this is not a cheap brand and the least you could do is size your clothes accurately. Honestly extremely frustrating that so many women's clothing brands don't provide accurate sizing information, ghost is particularly egregious though and I will never purchase from this brand again.
10. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Leah,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Received my order witha dress which was…
Received my order witha dress which was missing a button, I sent over photos as requested and then had a refund confirmation. Since that time a week has passed and no refund. Followed up and they are saying the dress does have all the buttons and also a stain so they cannot refund. I have photos of the missing button and the dress without a stain. When I called they said that the warehouse had confirmed that a refund would not be processed but I had already got a refund confirmation. Really poor customer services and when I asked to complain they said there is no manager or Complaint department. Such poor customer services.
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Natalie,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Ghost lovely clothes shocking customer…
Ghost lovely clothes shocking customer service. I purchased a few dresses in the sale and two were perfect however the colour of the third was not acceptable so had to return it.
On the reverse of the order form it states that returns from UK via the online portal are free.
However a "handling charge" of £4.95 will be deducted from the refund!!!!
This is a hidden cost to cover the postage so to say that returns are free is completely misleading and they are covering it up by calling it a handling charge.
Be advised if you order from Ghost to add nearly £10 onto the purchase price because if the item is unsuitable or doesn't fit then you pay to return it!
Not good customer service guys and yes I did contact customer services who told me in no uncertain terms that it's printed on the reverse of the order form so therefore it was not misleading.
So many people have complained about the same thing on here then I firmly think that Ghost need to take notice and amend their literature and conditions.
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Ant,
Thank You for leaving a review with us.
I am very sorry to hear you are not happy with the customer service you received.
If you are returning your order for a refund, there will be a return handling fee of £4.95 deducted from your refund amount as stated in our return policy on our website.
I am very sorry for any inconvenience caused.
Kind Regards,
Never again
Never again. Totally unfair and will never use again. Your customer service is shocking.
30. januar 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Natalie,
Thank You for leaving a review with us.
I am very sorry to hear you are not happy with the customer service you received.
So that we can further resolve this for you, please kindly contact us at customerservices@ghost.co.uk
I am very sorry for any inconvenience caused.
Kind Regards,
Impossible to contact! High price returns!
I bought 3 dresses,they arrived in reasonable time. One of the dresses fitted well, the other two didn`t look very nice on, so I wanted to return them - on starting the process it seemed I had to pay £4.95 per item to return? Returns as with most other companies shouldn`t be charged for - they should be factored into the business! I tried sending emails from two different accounts and they came back undelivered, I tried calling and after the initial voice the line goes dead! The telephone message says the email address is customerservice (no `s` on the end) the written address is customerservices - with an s on the end - I tried both! I`d love to hear back from Ghost as I cant contact them. Perhaps they can reply back to this wiith available contact details?
9. januar 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Debbie,
Thank you for taking the time to leave an review.
We are continually looking to improve and always welcome comments from our customers for further development.
If you are returning your order for a refund, there will be a return handling fee of £4.95 deducted from your refund amount as stated in our return policy on our website.
Unfortunatley we have been experiencing some techniqual difficluites with our email recently, I can confirm this has now been resolved. Should you need any further assistance please kindly contact us on customerservices@ghost.co.uk
Ghost CS
A Christmas Win
A Christmas Win: Ghost Fashion Dress Delight
I bought a dress from Ghost for my wife as a Christmas gift, and it turned out to be a total win. First off, I somehow nailed the size, and she loved it, so that's a win in my book.
The delivery was surprisingly quick, and the whole process was easy. My wife was happy, I got the size right, and the whole Christmas surprise went off without a hitch. Thumbs up for Ghost Fashion!
25. december 2023
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi David,
Thank You for taking the time to leave a review.
We are very pleased to hear your wife was happy with her gift.
Thank You for your lovely review.
Please kindly contact us on customerservices@ghost.co.uk should you need any further assistance
Ghost CS
Beautifully made hoody.
22. december 2023
Besvarelse fra Ghost
Thank You for taking the time to leave a review.
We are very pleased to hear you are happy with your order.
Please kindly contact us on customerservices@ghost.co.uk
should you need any further assistance.
Ghost CS
Perfect from order to delivery
Perfect from order to delivery. Classic beautiful dress.
21. december 2023
Besvarelse fra Ghost
Thank You for taking the time to leave a review.
We are pleased to hear you were happy with your order.
Please kindly contact us on customerservices@ghost.co.uk Should you need any further assistance.
Ghost CS
Besvarelse fra Ghost
Thank You for taking the time to leave a review.
We are pleased to hear you are happy with your purchase.
Please kindly contact us on customerservices@ghost.co.uk should you need any further assistance.
Ghost CS
Lovely dresses cut and fabric
21. december 2023
Besvarelse fra Ghost
Dear Kate,
We appreciate you taking the time to write to us about your experience.
We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you require any further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Would recommend!
Ordered two items and they sent only one. One item was out of stock and upon calling, sorted out and I ordered an alternative which was sent super quick and no extra postage. Great quality items and customer service.
7. december 2023
Besvarelse fra Ghost
Dear Daisy,
We appreciate you taking the time to write to us about your experience.
We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you require any further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Okay not great
Not really the fault of Ghost but the delivery date and time changed four or five times. As it was indicated as a sign for this was annoying in terms of waiting in. The trousers are fine. Not as well styled as they looked in photos. More shapeless. But bought in sale. Maybe my expectations were too high
14. december 2023
Besvarelse fra Ghost
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the service you received with the delivery process.
We are continually looking to improve always welcome comments from our customers for further development.
Please be assured we will feed this back to the couriers to ensure this does not happen again.
Please kindly contact us on customerservices@ghost.co.uk should you need any further assistance.
Ghost CS
Always efficient service and good…
Always efficient service and good updates on delivery
4. december 2023
Besvarelse fra Ghost
Dear Mike,
We appreciate you taking the time to write to us about your experience.
We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you require any further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Besvarelse fra Ghost
Dear Judy,
We appreciate you taking the time to write to us about your experience.
We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you require any further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Besvarelse fra Ghost
Dear Diana,
Thank you for your recent review.
We appreciate you taking the time to provide us with your feedback. We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS
Unfortunately
Unfortunately, my beautiful attractive dress was badly made. The seams were crinkly and the lining was showing on the neckline.
I could not exchange as my size was sold out so had to return.
When I returned the dress I was charged £5 delivery which was not reimbursed with my refund.
The dress has been greatly reduced now, glad I couldn’t keep it as I wouldn’t have worn it before Christmas Day.
12. december 2023
Besvarelse fra Ghost
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with your purchase.
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
Please be assured a customer service advisor will be in contact, to further resolve this for you.
I am very sorry for any inconvenience caused.
Ghost CS
Gorgeous products
Gorgeous products, however very disappointed when wanting to return 2 orders in 1 parcel(saving on costs!)and being charged £4.95 reduction on each item, sadly I will not be ordering again!
14. december 2023
Besvarelse fra Ghost
Dear Leslie,
Thank you for your review!
The delivery cost of £4.95 is the payment incurred for the service to ship the order out to you safely and effectively. Our policy states that we offer returns free of charge which means you can return back your items without paying for returns and we also offer exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of £4.95
I hope this clarifies your query.
Should you have any further questions, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C CS Team
the dress was packed well
the dress was packed well, good quality box and arrived quickly.
The dress fitted beautifully with really good quality materials and was well designed.
21. december 2023
Besvarelse fra Ghost
Hi Christine,
Thank You for your review.
We appreciate you taking the time to provide your feedback.
We are very happy to hear you were happy with your order.
Should you need any further assistance please do not hesitate to email us at customerservices@ghost.co.uk
Regards,
CS Ghost.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.