Beyond frustrated with my order number 596259. I received 2 lovely dresses but one was damaged and had stains on it. I decided the style didn't suit me so wanted to return them. I highlighted that on... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Se mere
Virksomheden har svaret
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Se mere
Virksomheden har svaret
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Ghost
Skrevet af virksomheden
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Kontaktoplysninger
9 Hatton St, NW88PL, London, Storbritannien
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,3
Under middel
216 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Problem with 2 recent orders
Have placed 2 orders recently when the additional 20%off was advertised.
Both times they took my money and I had order confirmations.
I was contacted 2 days later to say that due to a technical issue on their website, the item was no longer available.
Both occasions I was offered an exchange or refund, I opted for the refund.
Don't mislead customers by advertising stock that you clearly don't have.
It's a shame as I'm a ghost fan but won't be ordering from their website again as it ends in disappointment
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Amber,
Thank You for leaving a review with us.
Firstly, please accept my apologies for the out-of-stock inconvenience.
When multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens with items in high demand such as sale / promotional items as we experience a higher amount of traffic on our website during these periods.
should you need any further assistance please do not hesitate to contact us on customerservices@ghost.co.uk
Ghost CS
Very satisfied
Very satisfied. Bought from this company in the past. Their garments are elegant and very different than high-street clothing. I have to buy one size up for some reason, but bargain is always appreciated!
14. marts 2024
Uopfordret anmeldelse
Besvarelse fra Ghost
Hi Iwona
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Refuses to refund items when they are returned
I placed three orders with Ghost, two from their sale. I returned a number of items from the two sale orders, and the only item I purchased full price. One of the sale items wasn’t refunded. When I contacted Ghost to request this refund, they ignored my request.
Ghost charged me a £4.95 "handling fee" for each order that was returned (3 x £4.95 = £14.85), even though all of the items were returned in one parcel. When I requested a refund of this "handling fee", they refused.
Under the Consumer Rights Act 2015, the retailer is not allowed to impose any fee on the consumer in respect of a refund. Ghost, however, has refused to refund the 3 fees charged, or the £4.95 delivery charge for the order that was entirely returned.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the retailer is required to refund the delivery charge if an entire order is returned. When I notified Ghost of this, they refused to provide a refund.
Although I love the clothes I've purchased from Ghost, their customer service is peremptory and unlawful. I would not recommend ordering from them online unless you are prepared to be hit with unfair fees and refused your lawful rights to a refund of delivery charges.
9. februar 2024
Besvarelse fra Ghost
Hi ,
Thank You for contacting Ghost.
I am sorry to hear that you have not received your refund as expected.
Please note that we charge a handling fee of £4.95 when returning items for a refund.
Please see our returns policy linked below for more information on this.
https://www.ghost.co.uk/returns
The initial delivery cost of £4.95 is the payment incurred for the service to ship the order out to you safely and effectively. We offer free exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of (enter the amount), and the handling fee of £4.95.
I hope this clarifies your query.
Should you need any further information, please do not hesitate to contact us.
Ghost Cs.
Won’t order through Ghost again
Clothes quality is good but stock and delivery /returns systems are poor and misleading. I have twice placed orders and was subsequently contacted to say there was a problem with the stock , resulting in cancellation of part orders.
Also whilst stating that returns are free, this is countered with a handling fee which is equivalent to a return posting fee. It has cost just short of £10 for the privilege of trying on a single item which is sized very differently to other ghost items. The fit was vey large and sleeves were 5 inches too long. There is no further stock to arrange an exchange with and Ghost do not allow an exchange for an other product of equal cost.
I will not be ordering directly from Ghost again.
5. marts 2024
Besvarelse fra Ghost
Hi Geep,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Fab!
Great service and dresses were beyond expectation! Lovely colours, gorgeous fabric and very easy to wear:)
4. marts 2024
Besvarelse fra Ghost
Hi Katie,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Beautiful Dress
Purchased the Delhphine maxi dress. More beautiful than photos online. Perfect length for me as I’m 5’8 and will be wearing with heels. Packaged well. Ordered two for size and returns process simple and efficient. Communicated throughout until return processed.
5. februar 2024
Besvarelse fra Ghost
Hi Paula,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Besvarelse fra Ghost
Hi Ella,
Thank You for leaving a review with us, we are glad to hear that you are happy with our quality.
Should you need any further assistance, please contact us on customerservices@ghost.co.uk
Ghost CS
Great customer service!
15. februar 2024
Besvarelse fra Ghost
Hi Rodica,
Thank You for leaving a review with us, We are glad to hear you are happy with the customer service received.
Should you need any further assistance please contact us on customerservices@ghost.co.uk
Ghost CS
Besvarelse fra Ghost
Hi Brianna,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
really beautiful dress nice quality…
really beautiful dress nice quality true to size with a gorgeous drape to it arrived quickly and packed really nicely
6. februar 2024
Besvarelse fra Ghost
Hi Lara,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Product was a described and a rally…
Product was a described and a rally nice fabric. The fit is good and true to size.
21. februar 2024
Besvarelse fra Ghost
Hi Sandra,
Thank You for leaving a review with us.
We are very glad to hear you are happy with your purchase.
Should you need any further assistance please contact us on customerservices@ghost.co.uk
Ghost CS
Gorgeous Dress'
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, beautifully made, looks expensive but actually was very good value for such a stunning dress.
19. januar 2024
Besvarelse fra Ghost
Hi Melanie,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
LOVE the drape and swish of the crepe fabric when I walk.
Wish that more dresses were offered in the matte crepe fabric, and in solid colours. I do not favor prints, which go out of fashion quickly. And shiny satin does not flatter the older figure, so I avoid that fabric as well. Being fair, more light neutrals would be wonderful. The classic cut of your dresses is fabulous.
26. februar 2024
Besvarelse fra Ghost
Hi Jennifer,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Finery CS
Lovely skirt
Lovely skirt. However just too long do had to pay extra to have it taken up. Why don’t all brands do different lengths? We are not all the same height.
19. februar 2024
Besvarelse fra Ghost
Hi Elaine,
Thank You for leaving a review with us, we do apoligise for this inconvenience.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Beautiful material and very nicely…
Beautiful material and very nicely finished.
The skirt hangs nicely and I went down a size as there was so much give in the waist band. There was a slight length difference from the L to M , the M being an inch longer !!
Very happy with this skirt and will look forward to wearing it soon.
20. februar 2024
Besvarelse fra Ghost
Hi Suzanne,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Wonderful clothes
Wonderful clothes, I first bought ghost 30 years ago! Ordering and delivery excellent.
26. februar 2024
Besvarelse fra Ghost
Hi Susan,
Thank You for leaving a review with us, we are very happy to hear you are happy with your purchases over the years.
Should you need any further assistance please do not hesitate to contact us on customerservices@ghost.co.uk
Ghost CS
Always pleased with product and the…
Always pleased with product and the delivery service. Bought from Ghost for 25 years and continue to do so
26. februar 2024
Besvarelse fra Ghost
Hi Kathryn,
Thank You for taking the time to leave us this review.
We are happy to hear you are happy with the service received, and glad to hear that you have been shopping with us for this length of time.
Should you need any further assistance please get in touch with us on customerservices@ghost.co.uk
Ghost CS
Besvarelse fra Ghost
Hi Gill,
Thank You for leaving a review with us.
We are happy to hear you are happy with our clothing.
Ghost CS
I returned the dresses I ordered on…
I returned the dresses I ordered on 10th February and I have still not received my refund despite chasing and speaking to Customer Services - I have confirmation that they have received the parcel at the carriers - quick to take the money and extremely slow to make sure a refund is sorted!!
26. februar 2024
Besvarelse fra Ghost
Hi Racheal,
We appreciate you taking the time to write to us about your experience.
We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you require any further assistance, please do not hesitate to contact us at customerservices@ghost.co.uk
Ghost Cs
Everything was great from purchases to…
Everything was great from purchases to returns cannot praise Ghost enough
26. februar 2024
Besvarelse fra Ghost
Hi Kinley,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.