H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Se mere
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Se mere
I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Kontaktoplysninger
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spanien
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
4,1
God
238 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely cigars at a fair price
Lovely cigars at a fair price, but a bit slow in receiving them. Nevertheless, I highly recommend CigarSmokes, who are helpful and efficient.
16. maj 2022
Besvarelse fra CigarSmokes
Greetings Mr. Cherney
I hope you are having an excellent day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
service and delivery as professional i…
service and delivery as professional i am recommend 100%
1. maj 2022
Great turnaround time!
19. april 2022
Love the stock!
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplier give this positive experience. I was with my last supplier since 1995 and they just no longer have the stock that CigarSmokes does. Here is to a new relationship! May it last as long as my last.
13. april 2022
Fake Cubans.. really good fake cubans
I ordered a box of Hoyo de Monterrey Epicure 2s and they were delivered very quickly and the box looked good but they are fakes. When you check the green seal on the box their is a tiny number on the top right hand side close to the hologram that you need a cell phone to read. that number should match the number listed on the barcode of the certificate. It does not on this box but does on my other real cubans. Additionally, the construction of the cigar is off and wonky for cubans but not bad for a decent quality Dominican or Honduran cigar. So if you are interesting in purchasing good fake cubans, this is the place for you. Otherwise look elsewhere if you want real cubans. They don't have them here.
In sure they will reply with something about getting these from Habanos but if you check with habanos, they aren't listed. These are fakes sold by scam artists. Avoid!
2. april 2022
Uopfordret anmeldelse
Besvarelse fra CigarSmokes
Hello dear,
Thanks for contacting us,
We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
I would like to clarify that all the cigars that our company sells are 100% authentic; all boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend you perform this process to confirm your product authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
Not a trustful review since there's no name or order number... suspicious
Dax Puero-Franco
Customer Service Team
Cigars are fakes.
1. marts 2022
Besvarelse fra CigarSmokes
Dear Mr. Zhang,
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We replied to your email, but the pictures you sent couldn't be opened.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Cigars received in good condition
Following placement of my order I received immediate confirmation from CigarSmokes. I eventually received a package tracking reference from the Hungarian postal service which surprised me as I had expected delivery from Spain. The cigars were eventually received in good condition after I payed the UK customs charges and were ready to be smoked after just 2 weeks in my humidor. Overall a very positive service from CigarSmokes.
19. januar 2022
Very fast service very good quality
26. december 2021
ALL FAKE !! DONT YOU BUY!!
ALL FAKE !!
Very bad cigar online shop!!
don't you buy please.
24. december 2021
Uopfordret anmeldelse
Besvarelse fra CigarSmokes
Hi Mr. Fukuhara,
It's unfortunate to hear that you were not satisfied with the cigars you have received.
I would like to explain to you that we have more than 10 years in the Habanos market and all the products we sell are authentic Cuban cigars.
Our provider is Habanos SA, which is a very reputable distributor of Cuban cigars worldwide and all of our boxes come with a unique barcode that can be used to verify its authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email or phone call to clear all of your doubts. The satisfaction of our customers is the most important thing, and we are always glad to provide assistance.
Please feel free to email us at any time at info@cigarsmokes.com.
We are always at your service.
Regards,
Carolina Arcoa
An excellent company who deliver…
An excellent company who deliver exactly what they claim. I will most certainly buy from them again. Highly recommended.
10. december 2021
Too long for delivery
8. december 2021
Congratulations!
I am happy to work with this company! It has consistency, speed and a very good packaging.
And the prices are very good !!!!
Luciano
6. december 2021
Excellent counterfeit cigars.
26. november 2021
Besvarelse fra CigarSmokes
Greetings Mr. Panahi
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that can be used to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email or phone call to guide you step by step through this process.
The satisfaction of our customers is the most important thing, and we are always ready to assist them.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
Dette er Trustpilot
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