After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!! Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and... Se mere
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... Se mere
Virksomheden har svaret
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Skrevet af virksomheden
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktoplysninger
Communications House, 56 Love Ln, PO31 7EU, Cowes, Storbritannien
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The crew were efficient and polite
The crew were efficient and polite, got the job done speedily and were very helpful, as was chap fom the customer services. Definitely 5*!
8. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Thank you so much for your wonderful feedback! We’re delighted to hear that our crew and customer service team provided an efficient, polite, and helpful experience. Your 5-star rating means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you need anything else in the future, please don’t hesitate to reach out. Best Wishes.
Very fast and good service overall
Was very quick to send someone out next day after I had called them and the installation was also fast very happy to be with WightFibre
11. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello C Hodge,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that our team was able to get you connected quickly and that the installation went smoothly.
Welcome to WightFibre – we’re thrilled to have you with us!
If you ever need any assistance, we’re always here to help. 💙
You can’t fault Wightfibre customer…
You can’t fault Wightfibre customer service.
Had an issue Jade was super helpful and efficient.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Gerard,
Thank you for your brilliant 5-star review! ✨
We’re so pleased to hear that you can’t fault our customer service.
It’s great to know Jade was super helpful and efficient in resolving your issue – we’ll make sure your kind words are passed on.
If you ever need anything else, please don’t hesitate to get in touch. We’re always here to help! 💙
Friendly and great service
Friendly and great service. Network is super fast
10. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Imitini Ufuoma,
Thank you for your fantastic 5-star review! ✨
We’re thrilled to hear you’ve found our team friendly and our service great. It’s wonderful to know you’re enjoying the super-fast network – we work hard to keep things running smoothly for our customers.
If you ever need any assistance, please don’t hesitate to reach out. We’re always happy to help! 💙
Besvarelse fra WightFibre
Hello Mr Smith,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that everything works smoothly and that we’re able to resolve any issues quickly when they arise.
Your feedback means a lot to us, and we’ll continue working hard to provide the reliable service you expect.
If you ever need anything, please don’t hesitate to get in touch – we’re always here to help! 💙
Reliable service
13. august 2025
Besvarelse fra WightFibre
Hello James,
Thank you for your 5-star review! ✨
We’re delighted to hear you find our service reliable, that’s exactly what we aim for.
Your feedback means a lot to us, and we’ll keep working hard to maintain that standard.
If you ever need any assistance, we’re always here to help. 💙
Great service
They were brilliant getting us reconnected after we attempted to go to a competitor, for a slightly cheaper deal, which was the worst thing we done.
Was without internet and landline for 4 days.
Having explained the situation to Wight fibre that we wished to reconnect and stay with them they sorted it out pronto, even got our old number back.
Excellent support and sales team.
Really nice to speak to real people rather than bots and online chats.
Our reasons for giving 5 stars.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Ronald,
Thank you so much for the 5 stars and for choosing to come back to WightFibre. ✨
We're really pleased we could get you reconnected quickly—and restore your original number.
Your shout‑out to our Support and Sales teams means a lot.
We believe in real people helping real customers, and the team will be thrilled to know their efforts made a difference.
If there’s anything you need going forward, we’re always here to help.
Welcome back! 💙
The gentlemen were very kind and…
The gentlemen were very kind and helpful and understanding in the fact that I am blind so need the assistance of my friend, who they waited for before coming into my house
5. september 2025
Besvarelse fra WightFibre
Hello Lisa,
Thank you so much for your wonderful 5-star review! ✨
We’re delighted to hear that our team treated you with kindness and understanding.
It’s important to us that every customer feels comfortable and supported, and we’re glad they waited for your friend before entering your home. Your feedback means a lot and will be shared with the team – they’ll be thrilled to know they made a positive difference.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help. 💙
Product great,price great at the…
Product great,price great at the moment, opinion may change after a year when the price increases
9. september 2025
Besvarelse fra WightFibre
Hello Colin,
Thank you so much for your 5-star review! ✨
We’re delighted to hear you’re happy with the product and the current pricing.
We completely understand your concern about future price changes – transparency is important to us, and we’ll always make sure any adjustments are communicated clearly and fairly.
If you ever have questions or need assistance, please don’t hesitate to reach out.
Thanks again for choosing us – we really appreciate your support! 💙
the helpdesk was a little frustrating…
the helpdesk was a little frustrating but once we got passed that and spoke to a person with common sense we organized to install fibre to our house some 1500 feet from there last pole. with all the work done we have now had wightfibre for 4 months and could not be happier with the speed of our internet and expect to be a customer for may years
4. september 2025
Besvarelse fra WightFibre
Hello Mr Williams,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that, despite the initial challenges, everything came together and you’re now enjoying fast, reliable fibre broadband.
Installing service 1,500 feet from the last pole is no small task, so we’re thrilled it worked out and that you’ve been happy with your connection for the past four months.
Your feedback means a lot to us, and we truly appreciate your patience and trust in WightFibre.
We look forward to keeping you connected for many years to come! 💙
Besvarelse fra WightFibre
Hello Rosemary,
Thank you for your excellent 5-star review! ✨
We’re thrilled to hear you found our service efficient and informative. Your feedback means a lot to us, and we’ll keep working hard to provide the same high standard every time.
If you need any assistance in the future, we’re always here to help! 💙
Besvarelse fra WightFibre
Hello Bob,
Thank you for your brilliant 5-star review! ✨
We’re delighted to hear that any issues were resolved immediately and that our sales team provided courteous service.
Your feedback means a lot to us, and we’ll continue working hard to deliver the same high standards every time.
If you need anything in the future, we’re always here to help! 💙
When we went on holiday for 2 weeks we…
When we went on holiday for 2 weeks we couldn’t connect to our modem causing us to have no security cameras which was very worrying and we couldn’t control our heat which was very expensive. We informed wight fibre but no response has been received to the above!
8. september 2025
Besvarelse fra WightFibre
Hi Mr. Robins,
Thank you for sharing your feedback. We’re very sorry for the inconvenience caused while you were away, we understand how important a reliable connection is for security and heating control.
As soon as you contacted us, we prioritized your case and arranged a same-day technician visit. The issue was traced to a failed Ethernet connection, which we replaced, restoring your internet service. We also resolved the phone line issue during the same visit and confirmed everything was working before closing the case.
We appreciate your patience and regret that this impacted your experience as a new customer. Please know that we acted as quickly as possible once we were aware of the problem, and we’re committed to ensuring your service remains reliable going forward. If you need any further assistance, please reach out to us directly
Besvarelse fra WightFibre
Hello Andy,
Thank you for your fantastic 5-star review! ✨
We’re so pleased to hear that our phone team was able to help when you had a problem.
Providing friendly and efficient support is what we strive for every day.
If you need any assistance in the future, please don’t hesitate to get in touch, we’re always happy to help! 💙
Besvarelse fra WightFibre
Hello Gary,
Thank you for your wonderful 5-star review! ✨
We’re delighted to hear you’re happy with the value, product, and service.
Your feedback means a lot to us, and we’ll keep working hard to maintain the high standards you expect.
If you need any assistance in the future, we’re always here to help! 💙
Besvarelse fra WightFibre
Hello Ya Mei,
Thank you so much for your kind words and 5-star rating! ✨
We’re thrilled to hear you had a great experience with our service. Your feedback means a lot to us and motivates our team to keep delivering the best possible support.
If you ever need anything in the future, we’re always here to help! 💙
Good value great installation and great…
Good value great installation and great service, works very well
8. august 2025
Besvarelse fra WightFibre
Hello Stephen,
Thank you for your fantastic review! ✨
We’re thrilled to hear that you found our service great value, with smooth installation and excellent performance.
It’s wonderful to know everything is working well for you.
If you ever need any support or have questions, please don’t hesitate to get in touch – we’re always happy to help! 💙
Great service
Great service no problems great price easy to use and navigate very happy
5. september 2025
Besvarelse fra WightFibre
Hello Christine,
Thank you so much for your wonderful review! ✨
We’re delighted to hear that you found our service easy to use, great value, and hassle-free.
Your satisfaction means a lot to us, and we’re thrilled that everything met your expectations.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.
We’re always happy to help! 💙
Wonderful company give me so much…
Wonderful company give me so much help.would recommend this company to anyone
31. august 2025
Besvarelse fra WightFibre
Hello Paul,
Thank you so much for your amazing review! ✨
We’re delighted to hear that our team was able to provide you with all the help you needed.
Your recommendation means the world to us, and we truly appreciate your support.
If you ever need anything in the future, please don’t hesitate to get in touch – we’re always here to help! 💙
Very professional and pleasant people…
Very professional and pleasant people from fitting and then after service
4. september 2025
Besvarelse fra WightFibre
Hello Nick,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that you found our team professional and pleasant throughout the fitting and aftercare process. Providing excellent service from start to finish is what we strive for, and your feedback means a lot to us.
If you ever need any assistance in the future, please don’t hesitate to get in touch. 💙
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.