After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!! Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and... Se mere
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... Se mere
Virksomheden har svaret
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Skrevet af virksomheden
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktoplysninger
Communications House, 56 Love Ln, PO31 7EU, Cowes, Storbritannien
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Never Seen Them
After the installation we have never seen them. We have had no reason to see them.
5. oktober 2025
Besvarelse fra WightFibre
Hello David,
Thank you for the fantastic 5‑star review! 🌟
We’re really pleased to hear that everything has worked so smoothly since your installation, that’s exactly the experience we aim for.
If you ever do need us, we’re always here and happy to help. Thanks again for taking the time to share your feedback! 💙
Besvarelse fra WightFibre
Hi Mark,
Thank you for the brilliant 5‑star review! 🌟
We’re so pleased to hear you’ve found our service excellent, reliable, and locally focused and that our pricing feels fair and reasonable.
We really appreciate your support and are always here if you need anything in the future. 💙
Shame we can't award zero stars.
Atrocious in all aspects. 4 times, dating back to 2023, that we've tried to have Wightfibre installed, unless it's an easy install they're not interested to go out of their way to resolve problems. Senior Management staff have been rude, arrogant and unhelpful, mostly claiming its been our fault for them not being able to complete the installation on every occasion. On the latest occasion, we had to prepare for the fibre being laid in the garden, digging out the trench, lifting paving slabs and taking the cable housing through to the loft. The installation team arrived not knowing where to connect to despite there being a site visit the week before and were woefully unprepared, my husband having to show them where the agreed connection point was. Everything stopped when the team couldn't connect to the agreed point and after half a day of the team trying to work out an alternative plan with the office, it culminated in our service having to rely on a split feed with a neighbouring property. We had been reassured following the site visit that there was adequate capacity without needing to split the fibre. However, it came to a resounding halt when permission for the fibre split was refused. We have since been told another site visit would take place before Christmas but we've heard nothing more. In our experience, Wightfibre's strapline "because we care" couldn't be further from truth.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hi Emma,
We’re sorry for the frustration you’ve experienced with your installation attempts. In some locations, progress depends on third‑party permissions and civils works, and we should have explained those dependencies and next steps more clearly.
We’ve been in touch directly by email and have a civils visit scheduled for late January to progress an alternative connection route at your property. Once those works are completed, we’ll confirm the installation booking and keep you updated at each step.
Best Regards,
The installation was quick and…
The installation was quick and painless.
I have found the speed and connection to be sometimes hit and miss but happy enough so far
21. september 2025
Besvarelse fra WightFibre
Hello Mr Cassidy,
Thank you for taking the time to leave us a review and for the positive feedback about your installation, we’re glad to hear it went quickly and smoothly. ✨
We’re sorry to hear that your speed and connection have been a bit hit and miss at times. That’s not the experience we want you to have, and we’d really like to get this fully resolved for you.
Please feel free to get in touch with our team so we can take a closer look and make sure your service is performing exactly as it should.
We’re pleased you’re happy overall so far, and we appreciate you giving us the chance to make things right. 💙
WhiteFibre is Very Good
Been a lifelong user of virgin mobile and their customer service was absolutely awful.
Moved to the IOW and signed up with WhiteFibre and been very happy ever since, customer service is very good, broadband performance is superb.
If you're thanking of switching to WhiteFibre, do it, you won't regret it.
5. september 2025
Besvarelse fra WightFibre
Hello,
Thank you so much for the fantastic 5‑star review! 🌟
We’re delighted to hear that your move to the Island has come with a much better broadband and customer service experience. Knowing that you’ve been so happy since switching to WightFibre really means a lot to the whole team.
It’s great to hear that our customer service and broadband performance have stood out, that’s exactly what we work hard to deliver every day.
And thank you for recommending us to others, there’s no greater compliment!
If you ever need anything, we’re always here to help. 💙
Besvarelse fra WightFibre
Hello Malcolm
Thank you for your feedback!
We’re delighted to hear that the system is working well and that our support team has provided excellent service.
If you ever need any assistance, please don’t hesitate to reach out, we’re always happy to help.
Best wishes.
Although there were initial challenges
Although there were initial challenges, the installation crew handled the issues with professionalism and support, ensuring we have complete trust in the facilities we currently appreciate.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Danielle
Thank you for taking the time to share your experience.
We’re glad our installation team was able to resolve the initial challenges and provide the professionalism and support you deserve.
It’s great to know you now have complete confidence in the service, we truly appreciate your trust.
If you need anything in the future, we’re always here to help!
Best wishes.
Besvarelse fra WightFibre
Hello Donna
Thank you for sharing your feedback!
We’re so pleased to hear that the installation was easy and that our customer service met your expectations.
If you need any support in the future, we’re always here to help.
Enjoy your service!
New to the island and needed broadband
Just moved to the island, so needed home broadband - we haven't been disappointed with the product or service so far !!
Thanks
30. september 2025
Besvarelse fra WightFibre
Hello Niall
Thank you so much for your kind words and for choosing us for your broadband service!
We’re delighted to hear that everything has been working well for you so far.
If you ever need any assistance or have any questions, please don’t hesitate to get in touch.
Welcome to the island!
Best wishes.
Despite some teething troubles
Despite some teething troubles, the installation team overcame some difficulties in a professional, and helpful way leaving us with every confidence in the facilities we now enjoy
28. september 2025
Besvarelse fra WightFibre
Thank you for your review and for bearing with us through the early teething troubles. We’re delighted our installation team handled the challenges professionally and helpfully, and that you now have confidence in the WightFibre service you’re enjoying.
If there’s anything we could have done to make this a full 5★ experience, we’d really value your feedback. We’re here whenever you need us. Best wishes.
Wightfibre the Best
Wightfibre are a very professional, polite and efficient company.
I find if there is a problem they do their best to resolve it as quickly as possible.
23. december 2025
Besvarelse fra WightFibre
Thank you for your wonderful 5★ review! We’re delighted to hear you find WightFibre professional, polite, and efficient. Our team works hard to resolve any issues as quickly as possible, so it’s great to know that effort makes a difference. If you ever need assistance, we’re always here to help. Bst wishes!
Personal service from a real person
Personal service from a real person. Super fast internet that is stable
24. september 2025
Besvarelse fra WightFibre
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a positive experience. Your support means the world to us, and we’re always here if you need anything in the future. Best Wishes.
First class support on the phone they…
First class support on the phone they do what they say they are going to do.
22. september 2025
Besvarelse fra WightFibre
We’re delighted to hear that our team delivered the support you needed and kept their promises. Providing reliable and first-class service is what we strive for every day, and it’s great to know we met your expectations. Best wishes.
Excellent customer service
Excellent customer service. When I took out broadband with them they answered all my questions and queries from the setup to using it with professionalism and politeness. They even contacted me a week later to make sure I was happy and not having any problems. They even sent in an engineer to check all my extensions were located for best reception. 5 star product and service.
22. september 2025
Besvarelse fra WightFibre
Thank you so much for the 5‑star review!
We’re delighted to hear our team answered all your questions from setup through to everyday use with professionalism and politeness. It’s great to know our follow‑up call helped make sure everything was running smoothly, and that the engineer visit optimised your extensions for the best reception. Best wishes.
WightFibre
WightFibre
WightFibre perhaps you should look at account 035552 after being assured by one of your supervisors named Oli that my account had been sorted I received an incorrect bill from your company today. I have spent a total of nearly an hour of phone calls to different members of staff
No good customer service
18. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Thank you for your patience. We understand this situation can be frustrating, and we want to reassure you that we’ve done everything possible based on the information provided by your new provider.
At present, your new provider has not yet confirmed your switch to their service. Until we receive this confirmation, we’re unable to fully close your account. Please rest assured that no further payments will be taken, as your direct debit has already been cancelled. However, bills will continue to be generated automatically until Vodafone confirms the transfer.
This is a legal requirement under the switching service to ensure your services remain available until the process is complete.
Once Vodafone provides confirmation, we will immediately update your account and correct all invoices in line with the one-touch switch service rules.
Seamless switching and helpful staff.
The process of switching provider was made pretty seamless overall. It was helpful having someone on the other end of a phone who knew what they were doing and who remained patient and pleasant. There always seemed to be another question to ask and the customer support staff were brilliant. Thank you.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Thank you for your wonderful feedback!
We’re delighted to hear that the switching process was smooth and that our team provided the support you needed. It’s great to know that their patience and knowledge made a positive difference for you. We’ll make sure your kind words are shared with the team – they’ll be thrilled! Best wishes.
Installation was a breeze
Installation was a breeze, both operatives were polite courteous helpful and friendly.
A credit to themselves and Wightfibre! My speeds are now even more than expected, wish I’d done this sooner.. Well done Wightfibre
17. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Thank you so much for your wonderful feedback! We’re delighted to hear that the installation was smooth and that our team made a great impression. It’s fantastic that your speeds are exceeding expectations – that’s exactly what we aim for! We truly appreciate your kind words and are thrilled you’re enjoying your WightFibre experience. Best Wishes
Internet is awful!
Internet is awful!! Goes off at random times so if you are needing a stable connection then this is not going to give you it.
Blocks access to random websites of their choice and you have to call and ask them to add them to your “whitelist”
Zero data protection biggest mistake I ever made signing to wightfibre.
19. august 2025
Besvarelse fra WightFibre
Thank you for sharing your feedback. We take data protection extremely seriously. Any network visibility we have is solely for troubleshooting purposes, such as checking signal strength between devices and ensuring your service runs smoothly.
If a website is blocked, this is due to our third-party partner, which flags sites for potential risks. We will raise this with them to understand why the specific site was flagged and take appropriate action.
If you are still experiencing service issues such as dropouts, please let us know. The last case related to service interruptions has since been resolved, but we will be happy to investigate further and contact you again to help.
Thank you
Besvarelse fra WightFibre
Hello Hanson,
Thank you so much for the 5‑star review! ✨
We're delighted to hear everything has been very reliable for you.
If you ever need anything or have any questions, we're always here to help! 💙
WhiteFibre turned up when they said…
WhiteFibre turned up when they said they would, where thorough. polite and answered questions without irritation as you get with some people when you ask about things very pleasent couple of engineers.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
We’re delighted to hear that our WightFibre engineers arrived on time, were thorough, polite, and happy to answer your questions. Providing a pleasant and stress-free experience is exactly what we aim for, and it’s great to know we delivered that for you.
If you need any further assistance or have more questions, please don’t hesitate to reach out. Best Wishes.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.