After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!! Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and... Se mere
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... Se mere
Virksomheden har svaret
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Skrevet af virksomheden
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktoplysninger
Communications House, 56 Love Ln, PO31 7EU, Cowes, Storbritannien
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra WightFibre
Hello GSmi,
Thank you for your great review! ✨
We’re really pleased to hear you received excellent service and experienced no issues.
Your feedback is very much appreciated! 💙
Service has been amazing.
Service has been amazing.
The engineers were helpful and polite
28. oktober 2025
Besvarelse fra WightFibre
Hello Lisa,
Thank you for your lovely feedback! ✨
We’re delighted to hear that you’ve had an amazing experience and that our engineers were helpful and polite.
We’ll be sure to pass your kind comments on to the team, they’ll really appreciate it! 💙
Besvarelse fra WightFibre
Hello Lynda,
Thank you for your kind feedback! ✨
We’re really pleased to hear that our team was helpful and understanding.
Providing supportive, friendly service is very important to us, and your comments mean a lot! 💙
Nice people who deliver what they…
Nice people who deliver what they promised and they actually answer the phone when you call them unlike every other media company in the UK.
26. september 2025
Besvarelse fra WightFibre
Hello Peter,
Thank you for the 5⭐ review!
We really appreciate you taking the time to share this.
It’s great to hear that you found our team approachable and that we delivered exactly what was promised.
We know how frustrating it can be when you can’t get hold of a real person, so answering the phone and being there when you need us is something we genuinely care about.
Thanks again for choosing us, we’re always here if you need anything. 💙
White Fibre Deliver
White Fibre deliver what they promise and more.
The installation was seamless. The techs were efficient, friendly, polite and so helpful. Well done Sash and Archie. What a team!
I am so grateful.
Best wishes
David
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hi David,
Thank you so much for your wonderful 5‑star review! ✨
We’re delighted to hear that your installation was seamless and that Sash and Archie made such a positive impression.
They’ll be thrilled to know their efficiency, friendliness, and professionalism stood out.
We’re grateful for your kind words and so pleased you’re happy with your WightFibre experience! 💙
What a let down this internet is
What a let down this internet is . We are constantly having to reset , we loose connection on a regular basis as well . Considering I pay for the most expensive package . One thing I’ve also noticed when the internet looses connection it will NOT state that on the plume app therefore making you believe there’s no problem. Very overrated service
20. oktober 2025
Besvarelse fra WightFibre
Hello Mrs Williams,
Thank you for taking the time to leave a review, and we’re really sorry to hear you’ve been experiencing issues, this isn’t the experience we want for any of our customers.
We’ve checked our system and can’t see any record of you reporting a fault to us.
We’re always here to help, and our team can usually diagnose and resolve connection problems quickly once we’re made aware of them.
Regularly needing to reset your equipment is not normal, especially on our top-tier package, so we’d really like to investigate this properly for you.
Regarding the Plume app, it provides useful insights but doesn’t always show every type of connection drop, which is why we recommend contacting us directly if something doesn’t feel right.
Please get in touch with our Customer Service Team so we can run full diagnostics and get this sorted for you.
We’re confident we can get things back to the reliable service you should expect from us.
I am very happy with white fibre and…
I am very happy with white fibre and the service is very reliable and I made the right choice leaving the sky
19. oktober 2025
Besvarelse fra WightFibre
Hello Terence,
Thank you so much for your lovely 5‑star review! ✨
We’re delighted to hear that you’re happy with WightFibre and that your service has been reliable.
It’s great to know you feel you made the right choice switching from Sky.
We really appreciate you being with us, thank you for choosing WightFibre! 💙
Been with WF for a couple of months now…
Been with WF for a couple of months now and haven't had any problems. Fast fibre speeds and very reasonable prices, would definitely recommend switching to wight fibre if you haven't already!
24. august 2025
Besvarelse fra WightFibre
Hi Kyle,
Thank you so much for the fantastic 5‑star review! ✨
We’re thrilled to hear you’ve enjoyed fast, reliable speeds and a trouble‑free experience over the past few months.
It’s great to know you find our prices reasonable too.
We really appreciate your recommendation, it means a lot!
Thanks again for choosing WightFibre. 💙
Besvarelse fra WightFibre
Hello Jo,
Thank you for the fantastic 5‑star review! ⭐
We’re delighted to hear that you received prompt service and found our team friendly and informative.
That’s exactly the experience we aim to deliver, so it’s great to know we hit the mark for you.
Thanks again for your feedback we really appreciate it! 💙
Good work done by the installer's clean…
Good work done by the installer's clean and tidy well done thanks
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Paul,
Thank you so much for your 5‑star review! 🌟
We’re really pleased to hear that your installers did a great job and left everything clean and tidy.
I’ll make sure your feedback is passed on to the team they’ll be delighted!
Thanks again for taking the time to share your experience. 💙
100% recommend this company
I was a new customer and realised my new Internet wasn't very good upstairs in my office, at home. A phone call later and another small Router was delivered to me for use upstairs. It made all the difference. Fantastic service by the young lady who answered phone, her name was Jade. 100% recommend this company.
Mary Brown
15. oktober 2025
Besvarelse fra WightFibre
Hi Mary,
Thank you so much for taking the time to leave this wonderful 5‑star review! ✨
We’re delighted to hear that the additional router made such a difference to your home office setup.
It’s fantastic to know Jade was able to help you quickly and efficiently, we’ll be sure to pass your kind words on to her.
We really appreciate your recommendation and are thrilled to have you as a new customer.
If you ever need anything else, we’re always here to help! 💙
Besvarelse fra WightFibre
Hello John,
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear that you’re happy with our services and product. Your support means a lot to us, and we’ll continue working hard to provide the best experience possible.
If you ever need anything, we’re always here to help! 💙
Everything is working well
Everything is working well. A few dropouts on the internet but nothing serious.
15. september 2025
Besvarelse fra WightFibre
Hello Robin,
Thank you for your 5-star review! ✨
We’re pleased to hear everything is working well for you.
Occasional dropouts can happen, but if you notice any ongoing issues, please don’t hesitate to reach out, we’re always here to help keep things running smoothly. 💙
Very good service and excellent…
Very good service and excellent customer service to I glad I am with your company
12. oktober 2025
Besvarelse fra WightFibre
Hello Robert,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you’re happy with our service and customer support.
It means a lot to us that you’re glad to be with our company.
If you ever need anything, we’re always here to help! 💙
Excellent service and customer care
Excellent service and customer care.
Great for my sons gaming
6. oktober 2025
Besvarelse fra WightFibre
Hello,
Thank you for your fantastic 5-star review! 🌟
We’re thrilled to hear you’ve experienced excellent service and customer care.
It’s great to know your son is enjoying his gaming with WightFibre, that’s exactly what we aim for!
If you ever need any support or have questions, we’re always here to help.
Thanks again for choosing us! 💙
WightFibre is a breath of fresh air
WightFibre is a breath of fresh air. Their customer service is superb
9. oktober 2025
Besvarelse fra WightFibre
Hello Colin,
Thank you for your fantastic review! ✨
We’re thrilled to hear that you find WightFibre to be a breath of fresh air and that our customer service stood out to you.
Providing superb support is something we take great pride in, so your feedback means a lot to the team.
If you ever need anything, we’re always here to help.
Thanks again for choosing WightFibre! 💙
Good service and price
11. september 2025
Besvarelse fra WightFibre
Hello Stuart,
Thank you for your 5-star review! ✨
We’re so pleased to hear you’re happy with both our service and our pricing.
Your feedback means a lot to us, and we’re always here if you need anything in the future. 💙
Excellent connection on 3 TVs 2 mobiles…
Excellent connection on 3 TVs 2 mobiles and 2 laptops
9. oktober 2025
Besvarelse fra WightFibre
Hello Lewis.
Thank you for your 5-star review! ✨
We’re so pleased to hear that your connection is working perfectly across all your devices – that’s exactly what we aim for!
If you ever need any assistance or have questions, we’re always here to help.
Thanks again for choosing WightFibre! 💙
Excellent customer service all round
Excellent customer service ensuring a smooth transition, very efficient (and careful) installation engineers and making sure the booster needed was ready quickly for collection. It is marvellous to speak to a person quickly who knows where you are and knows what they are talking about to answer questions. Just brilliant. Absolutely no problems since moving over.
8. oktober 2025
Besvarelse fra WightFibre
Hello Kim,
Thank you so much for your amazing review! ✨
We’re thrilled to hear that your transition was smooth and that our team provided the efficient and careful service we aim for.
It’s great to know the booster was ready quickly and that you appreciated speaking to someone who truly understands your needs.
Your feedback means a lot to us, and we’re delighted everything has been working perfectly since moving over.
If you ever need anything, we’re always here to help.
Thanks again for choosing WightFibre! 💙
We have good WiFi throughout the…
We have good WiFi throughout the Cottage despite thick stone walls
6. oktober 2025
Besvarelse fra WightFibre
Hello Mrs Stone,
Thank you so much for the wonderful 5‑star review! 🌟
We’re delighted to hear that you enjoyed strong WiFi throughout the cottage — even with those charming (but very solid!) stone walls. 💙
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.