After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!! Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and... Se mere
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... Se mere
Virksomheden har svaret
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Skrevet af virksomheden
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktoplysninger
Communications House, 56 Love Ln, PO31 7EU, Cowes, Storbritannien
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My phone is still cracking on incoming…
My phone is still cracking on incoming calls
3. december 2025
Besvarelse fra WightFibre
Hello
Thank you for taking the time to leave your feedback.
We’re sorry to hear you’re still experiencing crackling on incoming calls.
Our customer service team will be in touch shortly to look into this for you and help get it resolved as quickly as possible.
Kind regards
Installation team were very…
Installation team were very professional. Since then the service has been fast and reliable.
2. december 2025
Besvarelse fra WightFibre
We’re really pleased to hear the installation team made a great impression and that your service has been fast and reliable since. We’ll be sure to pass your feedback on to the team — thanks for choosing WightFibre. Best regards.
Excellent Company to deal with
Excellent Company to deal with, they helped me tremendously when setting everything up, and were most patient with me when I had problems considering that I am 85!!!!!
I would recommend them to anyone.
28. december 2025
Besvarelse fra WightFibre
Hello David
Thank you so much for your kind review and recommendation.
We’re delighted to hear that our team was able to support you throughout your setup and patiently help resolve any issues along the way.
Providing clear, friendly assistance is something we take great pride in, and it’s wonderful to know this made a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience.
Best wishes.
True to their word...I ordered 300mbps & actually get a bit over that.
The weather was awful the day they came to install my Wight fibre, it was torrential rain but they still kept going with the installation, they had a bit of trouble getting the fibre up the road to my property due to the weather being so wet but they came back the next day (Sunday) to finish the job. True to their word, I ordered 300mbps package & have always had over 300mbps broadband download & upload speed. So you actually get a bit more than they promise. Whereas others have been under par. They were all friendly too. No complaints at all.
25. november 2025
Besvarelse fra WightFibre
Hello,
Thank you so much for taking the time to leave such a detailed and positive review. ⭐
We’re really pleased to hear how happy you are with your service.
Our teams take great pride in seeing jobs through properly, even when the weather is challenging, so it’s lovely to know their commitment and friendliness stood out to you.
We’re also glad to hear you’re consistently getting speeds above what was promised, exactly how it should be.
Thanks again for choosing WightFibre and for your kind words.
Enjoy your connection! 💙
Great customer service
Great customer service. Broadband up and running smoothly and efficiently. Friendly staff
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Joan,
Thank you for your lovely review. ⭐
We’re really pleased to hear everything is up and running smoothly and that our team made a good impression.
Thanks for choosing WightFibre and enjoy your broadband! 💙
on time so no problems
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello David,
Thanks for the 5 stars! ⭐
We’re glad everything was on time and hassle‑free! 💙
Basically i do not have any reason to…
Basically i do not have any reason to complain .Super service .
19. december 2025
Besvarelse fra WightFibre
Hello Keith,
Thank you so much for taking the time to leave us a 5‑star review! ⭐
We’re delighted to hear you’ve had no reason to complain and that you’ve received super service.
Thanks again for choosing us. 💙
Nearly two years ago I had my internet…
Nearly two years ago I had my internet cut off because the price was getting too much, three months ago I decided to take up a special offer of £21, now I get a bill for nearly £25 I will be having it cut off again at the earliest opportunity as there is one reason for this increase, it's becoming a rip off, I'm on a very low income less than £8000 per year, that I go to work for yet people on income support can get theirs for £19, this is highly unfair
18. december 2025
Besvarelse fra WightFibre
Thank you for taking the time to share your concerns. we really sorry to hear how frustrating this has been for you.
I’d like to clarify that our WightFibre Essential Full Fibre 100 package is a social tariff, and the eligibility criteria for this are set by the Department for Work & Pensions. This package is available to customers who are currently claiming Universal Credit, Pension Credit, Income Support, Income‑based Employment and Support Allowance, or Income‑based Jobseeker’s Allowance.
If you believe you may be entitled under any of these criteria, please do get in touch with us and we’ll be very happy to review your account and help where we can.
With regard to your bill increase, promotional offers are time‑limited and revert to the standard price once the offer period ends. We appreciate that price changes can feel unfair, and we never want customers to feel pushed out of service because of cost.
If you’re willing, we’d really encourage you to contact our Sales team so we can look at your account in detail and see whether there are any suitable options available for you.
We genuinely value your custom and want to support customers wherever possible.
Best wishes.
Very helpful support team…
Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to help resolve. Thanks to Hazel , Danny, Sam, Colin & Gary , let’s hope between us we can sort this out , I’ve every confidence we will !
18. marts 2026
Besvarelse fra WightFibre
Thank you so much for the kind feedback. It really means a lot to the team. I’m glad you’ve found everyone approachable and willing to help, especially with such a specific device issue. I’ll be sure to pass your thanks on to Hazel, Dani, Sam, Colin and Gary. We’re absolutely confident we’ll get this resolved with you and appreciate your patience and trust while we do. Best wishes!
I always was a WightFibre customer but…
I always was a WightFibre customer but when I moved, there wasn't a service so I had to go elsewhere. Fortunately, WightFibre has now been able to provide a service where I live plus a great,and very affordable introductory offer, at least for my initial 12-month contract. The engineer was very professional and helpful and my broadband speed is excellent. Absolutely no complaints.
19. november 2025
Besvarelse fra WightFibre
Hello Christine,
Thank you so much for your wonderful review! 🌟
We’re really pleased to welcome you back to WightFibre, and it’s great to hear that we’re now able to provide service in your new area.
It’s fantastic that you’ve found the introductory offer helpful and that your engineer visit went smoothly, we’ll be sure to pass on your kind words.
Brilliant to hear your broadband is performing well too.
If you ever need anything, our team is always here to help.
Thanks again for choosing WightFibre! 💙
A smooth easy change over
A smooth easy change over. A fantastic service with no drop in connections what so ever. I would certainly recommend WightFibre.
19. november 2025
Besvarelse fra WightFibre
Hello Maxine,
Thank you so much for your lovely 5‑star review! 🌟
We’re delighted to hear your switch to WightFibre was smooth and stress‑free, and it’s great to know your connection has been rock‑solid since joining us.
Your recommendation means a lot to us, we really appreciate it. If you ever need anything, our friendly team is always here to help.
Thanks again for choosing WightFibre! 💙
Asbestos in the property
Asbestos in the property, but I didn't know at the time. Guys drilling and piercing walls
16. december 2025
Besvarelse fra WightFibre
Hi Andre,
Thank you so much for the 5‑star review, we really appreciate it.
We’re very glad the installation went smoothly, but we’re sorry to hear you later discovered asbestos in the property.
Our engineers follow strict safety procedures and only drill once the required checks and permissions are in place.
If you have any concerns at all or would like us to review anything further for peace of mind, please don’t hesitate to reach out, we’re here to help.
A nice clean installation
A nice clean installation. Cables were routed through from the rear of the property, right through to where the router was to be sited.
The two engineers listened to us, as to where we wanted the cables put through the walls, and they were very quick and efficient with the installation.
Plus side, is Wightfibre does not seem to knock itself off when it pleases. All in all a 100% improvement.
16. november 2025
Besvarelse fra WightFibre
Hello
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you were happy with the clean installation and that our engineers listened carefully to your preferences and completed everything quickly and efficiently.
It’s great to know you’re seeing such a big improvement in reliability too — that’s exactly what we aim to deliver.
Thanks again for choosing WightFibre, and please don’t hesitate to get in touch if you ever need any support.
Kind regards
Five star quality
Easy initial sign up, cable connected efficiently by two guys who were courteous and knowledgeable, whilst accommodating my wishes for router placement. Set up in house easy, and continued high quality signal in every room of the house and garden at 10 times my old broadband sped
16. november 2025
Besvarelse fra WightFibre
Hello,
Thank you for such a fantastic review! We’re really pleased to hear that the sign‑up was easy, the installation team were courteous and knowledgeable, and that we were able to accommodate your router placement preferences.
It’s great to know you’re enjoying a strong, reliable signal throughout your home and garden — and at such a big speed upgrade too!
Enjoy your connection.
Kind regards
5 stars
Hi,
I recently got a broadband deal with WightFibre. The service was great, professional and quick. Honestly, top tier value for money.
Cheers!
14. december 2025
Besvarelse fra WightFibre
Hello,
Thank you so much for taking the time to leave such a great review!
We’re really pleased to hear you found the service professional, quick, and great value for money. That’s exactly the experience we aim to deliver.
Thanks again for choosing WightFibre – if you ever need anything, we’re always happy to help.
Kind regards
Easy installation and working perfectly…
Easy installation and working perfectly thanks
10. november 2025
Besvarelse fra WightFibre
Hello Anthony,
Thank you so much for the 5‑star review! ⭐
We’re really glad to hear the installation was easy and everything is working perfectly for you.
If you need any help in the future, we’re always here to support you! 💙
Great service
Great service, kept me informed every step of the way. Brilliant product too.
7. december 2025
Besvarelse fra WightFibre
Hello Hayley,
Thank you for the fantastic 5‑star review! ⭐
We’re delighted to hear that you received great service and felt informed every step of the way.
It’s wonderful to know you’re happy with the product too!
If there’s ever anything else we can help with, we’re always here for you. 💙
a change from cost
5. december 2025
Besvarelse fra WightFibre
Hello Mr Harris,
Thank you for your 4‑star review! ⭐
We’re glad to hear you’ve noticed a positive change in cost.
If there’s anything more we can do to make your experience even better, we’d love to hear from you.
Your feedback truly helps us improve! 💙
Disappointed service great but signed…
Disappointed service great but signed in for cheapest rate as I am a pensioner they have increased the price only 3 months in ..two reps called last week doing the rounds for new customers and because of new gov regs was offering package at 14.99..just to add insult to injury
4. september 2025
Besvarelse fra WightFibre
Hello Jenny,
Thank you for your review, and we’re really sorry to hear about your disappointment.
We’re glad the service itself has been good for you, but we completely understand your frustration regarding the price increase, especially after choosing a package based on affordability.
Recent government regulatory changes have affected pricing across the industry, but we appreciate how frustrating it must feel to see new customer offers while your own price has changed after only a few months.
That’s certainly not the experience we want any customer to have.
Please reach out to our Customer Service team so we can review your account in detail and make sure you’re on the best and most cost‑effective option available.
We’re here to help and want to ensure you feel properly supported.
Thank you again for sharing your feedback, it genuinely helps us improve.
I had a problem today with the internet…
I had a problem today with the internet connection and wifi.....I was on the phone to one of their tec guys for over half an hour with him trying to solve my issue....in the end it was a rare hardware issue with the plume module.
90 minutes later a repairman came to my door, swapped over the module and all was good.....absolutely fantastic service from a truly great local company.
Their prices are reasonable for what you get in terms of speed and customer service. 5 star.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re really pleased to hear that our team were able to identify the rare hardware issue with your Plume module and get everything resolved so quickly.We’re also delighted that you’re happy with both the service and the value you receive from WightFibre.
Best regards,
The WightFibre Customer Service Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.