After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!! Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and... Se mere
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... Se mere
Virksomheden har svaret
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Skrevet af virksomheden
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktoplysninger
Communications House, 56 Love Ln, PO31 7EU, Cowes, Storbritannien
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product and companyrward
It was very strate forward and explained right from the start installation was very quick and very professional and explained and very helpful will recommend the company to anyone
3. september 2025
Besvarelse fra WightFibre
Hello Mr M and Mr J Philpott,
Thank you for your fantastic 5-star review! 🌟
We’re delighted to hear that everything was straightforward and clearly explained from the start.
Our team prides itself on quick, professional installations and being as helpful as possible, so it’s great to know we delivered.
Your recommendation means a lot to us, thank you for spreading the word!
If you ever need any assistance in the future, we’re just a call away. 💙
Great advice and service
When we had a problem a couple of weeks ago your techies were great at talking us through considering they were dealing with an eighty year old whom was also a little hard of hearing really ten out of ten for a great service Jenny Wheeler
19. oktober 2025
Besvarelse fra WightFibre
Hello Jenny,
Thank you so much for your wonderful 5-star review!🌟
We’re delighted to hear that our technical team provided such great support and took the time to guide you through everything.
We truly appreciate your kind words about their patience and professionalism, it means a lot to us!
If you ever need any further assistance, please don’t hesitate to get in touch.
We’re always here to help. 💙
Very impressed with Wightfibre from…
Very impressed with Wightfibre from initial enquiry for WiFi to the installation
Always available to answer questions and kept up to date and informed regarding our installation
Fitters were very professional and explained everything during the process
1. december 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Paula,
Thank you so much for your wonderful review! ✨
We’re delighted to hear that you had such a positive experience from your initial enquiry right through to installation.
Our team works hard to keep customers informed and make the process as smooth as possible, so it’s great to know that came through.
We’ll be sure to pass your kind words on to our fitters, they’ll be thrilled to hear their professionalism made a difference.
If you ever need any assistance or have further questions, please don’t hesitate to reach out.
Welcome to WightFibre! 💙
Besvarelse fra WightFibre
Hello Shirley,
Thank you so much for your 5-star review! ✨
We’re thrilled to hear that you’re satisfied with the service and that your experience as a new WightFibre customer has been positive.
If you ever need any assistance or have questions, our team is always here to help.
Welcome to WightFibre! 💙
Very professional staff from customers…
Very professional staff from customers services.The gentleman who installed it .,consulted us ,to make sure we were happy with all the outside work,he helped me with changing over my appliances. We have no problems from the start.We are saving 70 pounds per month.we wished we had changed much sooner
1. september 2025
Besvarelse fra WightFibre
Hello Sally,
Thank you for your amazing 5-star review! ✨
We’re delighted to hear that our customer service team and installation engineer provided such a professional and helpful experience.
It’s great to know everything went smoothly and that you’re already enjoying the savings, £70 per month is fantastic!
We really appreciate you choosing WightFibre and wish you had joined us sooner too.
If you ever need any assistance, we’re always here to help. 💙
Besvarelse fra WightFibre
Hello Richard,
Thank you for your 5-star review! ✨
We’re so pleased to hear that our backup service delivers exactly what we promise.
Reliability and peace of mind are what we strive for, and it’s great to know we’ve met your expectations.
If you ever need any assistance, our team is always here to help. 💙
Had a glitch with installation at…
Had a glitch with installation at beginning but soon resolved and all good since.
29. august 2025
Besvarelse fra WightFibre
Thank you for sharing your feedback! We’re glad to hear that the initial installation glitch was quickly resolved and that everything has been running smoothly since. If you ever need any assistance in the future, please don’t hesitate to get in touch – we’re always here to help! Best wishes!
All members of staff have been amazing
All members of staff have been amazing, the fitters were brilliant, and girls on the phones very helpful. We needed help with things like our solar panels to get them to connect to wightfibre,plus one or two other things.
29. august 2025
Besvarelse fra WightFibre
Thank you so much for your wonderful feedback! We’re delighted to hear that our team, from the fitters to the customer service staff, made your experience a positive one. It’s great to know we could assist with connecting your solar panels and other requirements. If you ever need further support, please don’t hesitate to reach out – we’re always happy to help! Best wishes!
Very polite and efficient installation…
Very polite and efficient installation team. Well done! Broadband works great 👍
25. november 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Thank you for your fantastic feedback! We’re so pleased to hear that our installation team was polite and efficient, and that your connection is working great. Enjoy your service, and remember we’re always here if you need any support in the future! Best Wishes.
Besvarelse fra WightFibre
Thank you so much. We’re delighted to hear that you’re happy with the coverage and that any issues have been resolved promptly. Providing reliable service and quick support is always our top priority. If you ever need anything else, please don’t hesitate to reach out – we’re here to help! Best Wishes
Excellent product and service
All staff have been exemplary, however, the office staff go way beyond what is the norm to ensure customer satisfaction.
This is the best broadband I have ever had, however, let’s hope the pricing doesn’t go up too much as that’s when I would have to change due to the economic climate.
27. juli 2025
Besvarelse fra WightFibre
Hello Howsie,
Thank you so much for your amazing 5-star review! ✨
We’re delighted to hear that our team, especially the office staff, went above and beyond to ensure your satisfaction.
Providing the best broadband experience is what we strive for, so it’s fantastic to know this is the best service you’ve ever had.
We completely understand your concerns about pricing and will always do our best to keep our services affordable while maintaining the quality you expect.
Your feedback means a lot to us, thank you for choosing us! 💙
Whitefibre
An Island company who provides and excellent service someone always on the end of the phone if needed while having instalation the guys were polite curtious and pleasant had a good conversation all in all very happy
21. august 2025
Besvarelse fra WightFibre
Hello Amanda,
Thank you so much for your fantastic 5-star review! ✨
We’re thrilled to hear that you had such a positive experience with our installation team and that you found them polite, courteous, and pleasant.
It’s great to know you enjoyed the conversation and felt supported throughout the process.
We’re proud to be an Island company and always aim to provide excellent service with someone available whenever you need us. We really appreciate your feedback and are delighted you’re happy with everything! 💙
Broadband without the hassle
So please we joint wightfibre, it just works!
1. november 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Roger,
Thank you so much for your 5-star review! ✨
We’re thrilled to hear that joining WightFibre has been such a positive experience for you.
Our goal is to make things simple and reliable, so it’s great to know it “just works” for you.
If you ever need any assistance, we’re always here to help. Welcome to the WightFibre family! 💙
Fibre broadband
The team arrived on time and the installation was completed in a couple of hours up and running with no problems at all. No issues have occurred with the service so well pleased so far, good performance all round. Happy Chappy.
23. juli 2025
Besvarelse fra WightFibre
Hello Andrew,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that the installation went smoothly and that you’re enjoying a hassle-free, high-performing service.
Your feedback means a lot to us, and we’ll continue working hard to keep you a “Happy Chappy”!
If you ever need any assistance, our team is always here to help. 💙
Great customer service and efficient…
Great customer service and efficient installation. Very happy with the broadband.
20. august 2025
Besvarelse fra WightFibre
Hello Sid,
Thank you for your great review! ✨
We’re thrilled to hear you’re happy with the broadband and that our team delivered excellent customer service and a smooth installation. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know.
Enjoy your new service! 💙
No problems at all
No problems at all ! The whole process was seamless .....cant wait until I can replace my sky TV package as well
19. august 2025
Besvarelse fra WightFibre
Hi Shaun. Thank you so much for your feedback! We’re thrilled to hear the process was seamless for you. It’s great to know you’re looking forward to replacing your Sky TV package as well — we’re confident you’ll love the experience. Best Wishes.
WightFibre provides prompt and friendly service
WightFibre have been prompt and supportive in providing service.
13. november 2025
Besvarelse fra WightFibre
Hello Rajeev,
Thank you for your kind words! ✨
We’re delighted to hear that our team has been prompt and supportive in providing your service.
Your feedback means a lot to us, and we’re always here if you need any assistance in the future.
Enjoy your WightFibre experience! 💙
Installers arrived on time
Installers arrived on time, did a great job, brilliant internet working at advertised speed. Thanks!
13. november 2025
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Jacqui,
Thank you so much for your 5-star review! ✨
We’re thrilled to hear that our installers arrived on time and delivered great service.
It’s fantastic that your internet is performing at the advertised speed, that’s exactly what we aim for!
If you ever need any assistance or have questions in the future, don’t hesitate to reach out.
Enjoy your brilliant connection! 💙
Great value and service
From start to finish, dealing with WightFibre has been a breeze. All of the workers and staff are friendly and professional and it comes as great value for an excellent service. I would highly recommend WightFibre to everyone.
17. juli 2025
Besvarelse fra WightFibre
Hello Nigel,
Thank you so much for your wonderful feedback! ✨
We’re thrilled to hear that your experience with WightFibre was smooth from start to finish.
Our team works hard to provide friendly, professional service and great value, so it’s fantastic to know we delivered that for you.
Your recommendation means the world to us!
If you ever need anything in the future, we’re always here to help. 💙
Excellent product & excellent service
Transfer from BT to Wightfibre 3 months ago went smoothly and on time, and my phone and IT have worked perfectly ever since. Staff are excellent: knowledgeable , helpful -- and available! Website also clear and upfront.
10. august 2025
Besvarelse fra WightFibre
Hello Janet,
Thank you for sharing such positive feedback! ✨
We’re delighted to hear your transfer from BT went smoothly and that everything has been working perfectly since.
Our team prides itself on being knowledgeable, helpful, and available, so it’s great to know that stood out to you.
We also appreciate your comments on our website, clarity and transparency are very important to us.
If you ever need any assistance, we’re just a call away! 💙
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.