After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!! Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and... Se mere
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very ple... Se mere
Virksomheden har svaret
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Skrevet af virksomheden
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Kontaktoplysninger
Communications House, 56 Love Ln, PO31 7EU, Cowes, Storbritannien
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had Wightfibre for 3/4 years
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!!
Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and efficiently. Appreciated
20. maj 2026
Uopfordret anmeldelse
They were quick and efficient whilst…
They were quick and efficient whilst being polite and friendly.
22. februar 2026
When the cable was fitted it rained and…
When the cable was fitted it rained and exsposed the cable and went over the top of the lid in the road
22. januar 2026
Besvarelse fra WightFibre
Hello Graham,
Thank you for your feedback, and we’re really sorry to hear about your initial experience.
This certainly isn’t the standard we aim to deliver.
We’re pleased that we were able to return and put things right for you, ensuring the cabling was properly secured and finished as it should have been.
If you notice anything further or have any concerns at all, please don’t hesitate to get in touch – we’re always here to help.
Thank you again for bringing this to our attention.
Wonderful customer service
After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what service. The two Ollies who installed the system were polite, informative, and didn't leave until everything was set up properly. We now have fast WiFi and customer service that many other companies should replicate. We had a call from customer service asking if everything was OK. We are extremely happy customers, and so nice to speak to local people, not someone in the Phillipines as Sky now is. Thanks Wight Fibre, you are awesome
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Nora,
Thank you so much for your amazing review – it really does mean a lot to us! ⭐
We’re thrilled to hear you’re enjoying your new WightFibre connection after so many years elsewhere, and that everything is running smoothly for you already. I’ll be sure to pass your kind words on to the two Ollies – they’ll be delighted to hear how much you appreciated their service and thorough setup.
It’s also great to hear that our follow-up call made a positive impression.
We always aim to make sure everything is working exactly as it should, and that you feel supported every step of the way.
Being a local team is something we’re really proud of, so your comments about speaking to familiar voices mean a lot to us too.
Thanks again for choosing WightFibre – we’re so pleased to have you with us! 💙
Installation explained
Installation explained. Very tidy, all mess cleared away. No dust despite drilling walls. Explained TV changes and telephone.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Jo,
Thank you for your fantastic review! ⭐
We’re really pleased to hear that your installation went smoothly and that everything was clearly explained along the way. It’s great to know our engineer left everything clean and tidy, especially with no dust despite the drilling!
We’ll also pass on your comments about the clear explanation of your TV and telephone setup, as we know how important that is when getting started.
Thanks again for taking the time to share your experience—we really appreciate it! 💙
Promised no increase....got an increase!
We had a knock at the door from a WightFibre rep from London. The guy was lovely just trying to do his job. We agreed to sign up and whilst he was at our house we asked and confirmed if the price given was going to stay that way for the contract. He said yes there will be no rises in price, including in April when most things go up. But come April and our price increased. We were also guaranteed 500mps upload and download. There has not been 1 time where I have done a speed test where we have had these speeds.
19. januar 2026
Besvarelse fra WightFibre
Hi Luke,
Our contracts include an annual price review each April, which is clearly set out in the contract summary provided at sign‑up. We cannot see any basis for a “no increase” guarantee being part of our standard agreement. Given your report of the above, we will investigate internally.
On speeds, we have no record of this being reported to us, so we’ve not had the opportunity to investigate or resolve this for you. Achieving full speeds can depend on how devices are connected and used, and we would need to run checks with you directly.
If you’re still experiencing issues, please contact us so we can review this properly and work towards a resolution.
Thank you for your feedback.
Excellent customer service
Excellent customer service, sorting any issues as quickly as possible.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Matthew,
Thank you so much for the fantastic feedback! ⭐
We’re really pleased to hear our team has been able to resolve any issues quickly for you 😊
Your kind words mean a lot—thanks for choosing WightFibre! 💙
Brilliant service
The 2 men that came were very polite, sorted the WiFi quickly and efficiently, very pleased with the service
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Karen,
Thank you for the lovely review! ⭐
We’re so pleased to hear our engineers were polite and able to get everything sorted quickly and efficiently 😊
We’ll be sure to pass your kind words on to them.
Thanks again for choosing WightFibre! 💙
Besvarelse fra WightFibre
Hello PS,
Thank you for the brilliant feedback! ⭐
We’re so pleased to hear you’re enjoying a quick and reliable service!
Thanks for choosing WightFibre! 💙
100 times better
100 times better, than who I was with before, plusnet. & alot cheaper, & faster, thanks to my sister. Wish she told me about Whitefiber alot lot sooner.
15. februar 2026
Besvarelse fra WightFibre
Hi there,
Thank you so much for the fantastic review! ⭐
We’re really pleased to hear you’re enjoying a faster, more affordable service – and a big thanks to your sister for recommending us too 😊
Welcome to WightFibre, and if you ever need anything, we’re always here to help! 💙
The 2 installers were polite
The 2 installers were polite, friendly, consultative on the installation, and efficient. Please tell them great job from me.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Anthony,
Thanks so much for your kind review! ⭐
We’re really pleased to hear our installers made such a positive impression—they’ll be delighted with your feedback.
We’ll be sure to pass on your thanks to them.
If you ever need anything, we’re always here to help! 💙
I changed from Vodafone to…wightfibre
I changed from Vodafone to wightfibre.as I had a salesman call at my door .
Very polite and Professional and he did not Rush to get me to sign up.
However I did and the best move was outstanding Results.
So 100% to wightfibre and Thank you.
16. januar 2026
Besvarelse fra WightFibre
Thank you for your kind review! We’re really pleased to hear you had a positive experience with our team and that switching to WightFibre has worked out so well for you. We really appreciate your support! Best regards.
First class service
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
11. februar 2026
Besvarelse fra WightFibre
Hello Adrian,
Thank you so much for your 5‑star review! ⭐
We’re delighted to hear you received first‑class service and found it easy to get through to our knowledgeable team.
We really appreciate your kind words and are glad you’re enjoying great value alongside great service.
Thanks for choosing WightFibre! 💙
Besvarelse fra WightFibre
Hello Marie,
Thank you for your 5‑star review! ⭐
We really appreciate your kind words and are pleased to hear that no matter the issue, our team has been able to get it sorted for you. We’re always here if you need us! 💙
After 1 month you put my monthly…
After 1 month you put my monthly payment up £5 that made you expensive
11. februar 2026
Besvarelse fra WightFibre
Hello Mr Chiverton,
Thank you for taking the time to leave your review.
We’re sorry to hear you feel disappointed about the price change.
For clarity, the increase you’ve mentioned was our annual April price increase, which applies to all customers and is something most utility providers carry out each year. In this case, the increase was £4 per month, not £5, and this was explained at the point of sign‑up as well as in advance of the change.
We appreciate that any increase can be frustrating, and we always aim to be open and transparent about our pricing.
We’re sorry to hear this led to your decision to leave and wish you all the best going forward.
Nice quick and easy instalation
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra WightFibre
Hello Jake,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear your installation was quick and easy. Enjoy your new service! 💙
It works so fine
14. januar 2026
Besvarelse fra WightFibre
Hello Kevin,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear everything is working well for you.
Enjoy your service! 💙
It was proffessional easy and explained…
It was proffessional easy and explained well carried out precisely great company
9. februar 2026
Besvarelse fra WightFibre
Thank you for your kind feedback. We're really pleased to hear that you found the service professional, easy to follow, and clearly explained. your comments mean a lot to the team. Kind regards.
Generally the service is good
Generally the service is good. I had a couple of problems in the beginning but they were sorted very quickly. It turn out to be a bit more expensive than I expected.
12. januar 2026
Besvarelse fra WightFibre
Hello,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re generally happy with the service and that any initial issues were resolved quickly by the team. We do understand your comments regarding pricing and appreciate you raising this.
Your feedback is valuable and helps us continue to review how we deliver value alongside a reliable service.
Thank you again for choosing us.
Best wishes.
Good customer service.
12. januar 2026
Besvarelse fra WightFibre
Hello,
Thank you for your review.
We’re really pleased to hear that you received good customer service and appreciate you taking the time to share your feedback with us.
Best wishes.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.