I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Se mere
Virksomheden har svaret
I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Se mere
Virksomheden har svaret
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Kontaktoplysninger
14A Compass West, Spindus Road, L241YA, Liverpool, Storbritannien
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Fremragende
870 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Normaan washing up bowl worth every penny.
I've been trying to purchase a Normaan washing up bowl to replace my old one for ages. So pleased to find a dealer with one in stock. Very fast and efficient delivery. This bowl is expensive but lasts for years. Fits my sink perfectly and because it's rubber it alters shape slightly to accommodate most of my pans and dishes
22. juli 2024
Excellent service
Easy to order, competitive pricing, regular updates on order and delivery.
26. juni 2024
I recently purchased some crates from…
I recently purchased some crates from Utlity and a couple arrived damaged. The team were very quick to find a solution and I was pleased with the outcome. The product in it self is of good quality, despite the damage in the post.
19. juli 2024
I love my new String shelves
Ive wanted these shelves for years and finally decided to splurge and go for it rather than settle for that famous Swedish design store famous for meatballs ones Utilty has a good website with links to another website where you can plan your perfect combo. I rang to ask some simple questions before ordering and the salesperson wasn't available but someone else came back to me promptly. Ordered my gorgeous String shelves online and they arrived 2 days later. Good price too
15. juli 2024
Shipping was really fast and came well…
Shipping was really fast and came well protected
15. juli 2024
The Best Furniture Store!
Amazing! Awesome range of products, and exceptional customer service! 5 stars and highly recommended
9. juli 2024
Professional from start to finish
The Sowden kettle was priced very competively. It arrived professionally packed and on time. Ordering was straightforward and I am confident that any queries I may have in the future will be answered courteously and professionally.
1. juli 2024
Besvarelse fra Utilitydesign
Thank you Somaia for this review - we really appreciate this.
Have a lovely weekend.
Richard
Fast shipping
1. juli 2024
Easy ordering
Easy ordering. Reasonable price and product not available other places. Loses a star for lots of plastic packaging
24. juni 2024
Besvarelse fra Utilitydesign
Hello Chantal - thank you for your review. We use plastic packaging on colour crates as we have had several instance in the past where they have broken on the corners when delivered by couriers. Hopefully you can re-use this. You might be interested to know we also sell these in our new furniture and home showroom in the Baltic Triangle.
Best wishes
Richard
Great service-perfect!
24. juni 2024
Very prompt
Very prompt, emails confirming the order, tracking and confirmation that it was sent. Very happy.
24. juni 2024
Utility design is my go to store
Utility design is my go to store for Nordic design. Just had 4 hay outdoor chairs delivered. Chairs were in stock and arrived promptly. Good price
14. juni 2024
Regular updates re order and delivery.
Easy order process, excellent communication advising of delivery time. Regular updates giving peace of mind re order and delivery. Good competitive pricing.
6. juni 2024
I found what I wanted
It was right to order at this store! They found out-of-stock products at other stores. And he contacted me about the delivery status each time. They responded very politely. Thank you.
31. maj 2024
I’ve been bitterly disappointed by the…
I’ve been bitterly disappointed by the level of service I received on my latest order. I’ve received the single order I’ve 4 (and counting) separate deliveries, received the incorrect product, damaged products and had slow response times to my complaints. I am still without my order and have no clarity
4. juni 2024
Besvarelse fra Utilitydesign
Hello, firstly I would like to apologise for the issues with this order of various String Items. Having spoken with Jess in our sales team I have set out below the series of events.
Initially, your order was going to be two deliveries, the first the bulk of the order and the second the outstanding set of shelves.
The first delivery did include a mispick of the incorrect coloured cabinets due to human error in our warehouse - and for this we apologise. Ity can and does happen from time to time. When you highlighted this error our team responded to your email within 3 minutes and had the collection arranged within 2hrs. You then received the delivery of the shelves and, regrettably, one of the shelves had some transit damage. You informed us of this on a Saturday evening of a bank holiday weekend. As soon as the team was back in the office they responded and arranged to send you a replacement shelf. The delay in sending the replacement was due to a hiatus in the warehouse team's holiday commitments and subsequent sales team handover notes delay. Jess picked this up upon her return on 29the May and responded on the 30th.
The rest of the order was dispatched in four boxes and from the tracking notes it looks like one of the boxes is still in transit to you. You can see this on the FedEx tracking with your most recent consignment number.
You contacted us last night while our offices were closed to inform us of further transit damage. Our team is currently arranging a replacement for you and will be in touch shortly to confirm. Hopefully this will finally resolve the outstanding issue.
Best wishes,
Richard
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