I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Se mere
Virksomheden har svaret
I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Se mere
Virksomheden har svaret
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Kontaktoplysninger
14A Compass West, Spindus Road, L241YA, Liverpool, Storbritannien
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Fremragende
870 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
An excellent experience
Brilliant customer service and super speedy delivery. Would definitely recommend.
21. august 2024
Super fast delivery
The items I ordered were in stock but I didn’t expect them to arrive next day. How speedy!
20. august 2024
Very quick delivery of a carefully…
Very quick delivery of a carefully packed product.
5. august 2024
Beautiful products sent using a…
Beautiful products sent using a reliable shipping company - something that makes a huge difference
2. august 2024
Delivery timescales
Any communication with UD is extremely prompt and helpful. My sole reason for 4* are the delivery times shown on the website. I ordered from the Hay Palissade range which is made to order and the delivery times stated delivery within 2-3 weeks (which it still does now). However my order was placed on 12 May and the table received 31 July with the chairs a fortnight or so earlier. Whilst I appreciate hands are somewhat tied to the manufacturer and shipping times other retailers are showing more accurate delivery timescales. I am however very grateful for arranging separate deliveries plus the items were on offer at the time.
This wouldn’t put me off ordering from them again as the service is extremely good, I will just set my expectations re delivery accordingly
12. maj 2024
Fantastic Customer Service
Great company with fantastic customer service. Communication was brilliant. My item was sent at speed and really pleased with it and it's price. Highly recommend this company and will be buying from them again.
29. juli 2024
Order not delivered. No reply from customer service. Awful service.
I made an expensive order three weeks ago which has not arrived. I have chased via email on multiple occasions with no reply. Awful service.
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hello Adam - I am sorry if you see our service as awful - the team go to every length to ensure we offer the best and most personal service we possible can. I see you ordered 2 lights on Saturday 13th July and the team emailed you on Monday 15th July to say one had been sent and the remaining light was on order/ would be sent as soon as we received stock. The light which was sent was received on 15th July. We check our junk mail every day and we had an email from you yesterday which was in our junk folder but other than that, this is the only email we have from you? We will send the remaining light as soon as it comes into stock but if you have any further queries you can email Jess on the sales team - sales@utilitydesign.co.uk.
Best wishes
Richard
Very quick delivery of the order
Very quick delivery of the order. An omission from the package was very quickly corrected within a day. Thank you
22. juli 2024
Excellent service!
23. juli 2024
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