I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service is disgusting, the information about the items on their website does not correspond to reality, half of the items are out of stock or discontinued, the delivery time for made to order item... Se mere
Virksomheden har svaret
I received a faulty item (manufacturer’s fault) and the customer service team was absolutely incredible in helping me sort it out. They sent a replacement but the parcel was stolen, and still sent ano... Se mere
Virksomheden har svaret
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Kontaktoplysninger
14A Compass West, Spindus Road, L241YA, Liverpool, Storbritannien
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Fremragende
870 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Super friendly and efficient delivery
I was kept informed on my delivery and the gentleman who delivered it was super friendly and efficient. The whole process of buying from utility from picking fabrics to delivery has been great. Such warm, knowledgeable and honest interactions with all staff. Not just trying to get that sale.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hello Lydia and thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Our team prides itself on offering friendly, knowledgeable, and genuine service, so it’s lovely to know that came through at every stage. We’ll be sure to share your kind words with the team (and your delivery driver!).
Thanks again for choosing Utility - we hope you enjoy your new piece and hope we can be of help to you again soon.
Best wishes,
Richard
Team at Utility has been fantastic
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Thank you so much Helen for your kind words - we're thrilled to hear you had a great experience!
Best wishes
Richard
We bought the iconic Noguchi coffee…
We bought the iconic Noguchi coffee table and Utility made the purchase and delivery super smooth. It's so exciting to have this design icon at the heart of our living room. We heart Utility!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hi Lisa - Thank you so much for your kind words! We're thrilled to hear that you love your Vitra Noguchi Coffee Table and that everything went smoothly with your order and delivery. It’s wonderful to know this design icon has found a special place in your home - we're thrilled you chose to support us and hope we can welcome you back again soon.
Best wishes,
Richard
Brilliant experience
Brilliant experience from initial enquiry to delivery! Even when I had an issue, the team went the extra mile to resolved it quickly and provided outstanding support. I'll definitely return and recommend them to others!
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Thank you so much for taking the time to share your kind feedback. We're thrilled to hear that you had a great experience with us and that you're happy with your purchase. We hope to welcome you back again soon!
Best wishes
Richard
Poor experience in terms of length of…
Poor experience in terms of length of delivery, very long
29. september 2025
Besvarelse fra Utilitydesign
Hello Colin,
Thank you for taking the time to share your feedback. While it’s always disappointing to see a 2-star review, we completely understand your frustration with the delay in receiving the remaining items from your order. Unfortunately, these items were placed during the summer holiday period, when many manufacturers operate with reduced capacity, which did slow things down. Availability at the time of ordering also played a part.
We’re pleased to hear that your full order has now arrived, and we hope you’re enjoying your new pieces.
Best wishes,
Richard
Staff very helpful and polite and had…
Staff very helpful and polite and had good product
knowledge I liked the item so much so that I ordered
another one which was sent by next day delivery with no extra charge and twenty five per cent off!
I shall definately support this business again as all
Businesses need our support especially if the goods are not made in China which I try to support Well done !
29. september 2025
Great service
Great service, even put everything together for me!! and took away all the packaging
26. september 2025
Uopfordret anmeldelse
The whole experience with ultility team…
The whole experience with ultility team has been a pleasure. From leadership team being amazing hosts in the showroom, knowledge of team and advise and the delivery guys, also very knowledgeable of product and assembly. They have been 3 times recently and really care about assembly, complementary on purchase and take all excess packaging. 1st class
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hello and thank you for taking the time to review us, it's hugely appreciated by us all.
Best wishes,
Richard
Great as always
23. september 2025
Uopfordret anmeldelse
Terrible comms
Bought a HAY balcony chair in red on 3rd August. Was first told this item was unavailable in galvanised steel… which was never the colour I ordered. Then when this was cleared up I was told there would be a wait of 1.5 to 3 weeks. Well it’s 12 September and there’s no chair. I’ve emailed twice for an updated and been ignored. Not good given the price I paid!
3. august 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hello and thank you for providing your order number. I’ve reviewed your order and can confirm that the Hay Balcony Lounge Chair – Hot Galvanised option was mistakenly shown on our website listing which was the option you selected. Our team emailed you on 13th August to clarify this, and after further correspondence, we confirmed the correct colour was Iron Red.
Follow-up emails were sent to you on 14th and 15th August,
Once your colour preference was confirmed, we placed the order with HAY. Their own stock was temporarily depleted due to their summer 20% discount sale, but we now have a confirmed shipping date from Denmark of 15th September.
Please rest assured your chair will be delivered as soon as possible, and we will ensure you are kept fully updated moving forward.
Best wishes,
Richard
Appalling company
Appalling company, I recommend avoiding purchasing from them online. I ordered some Jellycats, they use DPD to deliver, no email from the company or text from DPD. They were returned to Utility Design by DPD because I wasn’t in, no notification or ability to have delivered to my neighbour, a pick up point or left in a safe place which is standard. This company is now who trying to charge me £20 for the privilege.
Luckily I paid via PayPal and am charging this back - clearly trying to scam customers, there is no way that a small parcel would’ve cost £20 to deliver. There are plenty of other great online retailers selling Jellycat, this is not one of them.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hello Helen,
I’m really sorry to hear you’ve had a frustrating experience with your order. We use DPD for all deliveries and according to their delivery log they attempted delivery on three occasions, leaving calling cards and sending text notifications each time. Unfortunately, when parcels are returned to us after multiple failed attempts, DPD automatically charges us both the outbound and return delivery fees, which we are then obliged to deduct from the refund as set out in our terms and conditions.
We completely understand how disappointing this must feel, especially for a smaller order like Jellycats. As a small independent business we always try to keep costs fair and transparent, and we’re always looking at how we can make this clearer in the checkout process to avoid surprises. However, we have refunded you in full.
Richard
Great price and service on Eames stool
Excellent service, quick delivery. Patient and willing staff. THANKYOU
21. august 2025
Uopfordret anmeldelse
Order confirmation NOT honoured!
Today I ordered two '&Tradition Flowerpot Pendant Light VP1' in matt black on the website of Utility Design. Price per lamp: £132.
I paid £264. in full by debit card and forwarded the order confirmation believing that everything was in order.
90 minutes later I received a phone call that only one lamp was for sale at the price of £132. The second lamp would cost £178. The person that called me stated that it was an error on their website that allowed me to order two lamps. Utility Design did NOT want to honour the ORDER CONFIRMATION that they had emailed me earlier in the day.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Utilitydesign
Hello - Please accept my sincerest apologies. The lamp you purchased was in our clearance sale as we sell off surplus stock at 40% off. You purchased 2 though our stock holding is only one in this colour. The sales team had offered to order another one for you at our standard sale discount but as this is a clearance item (surplus stock) obviously we would not be ordering another to sell at a loss but they offered this option to you even though we will not be stocking this range again. We can of course refund you for both if you would prefer. Perhaps you can advise the sales team how you would like to proceed?
Thank you
Richard
Great product and service
I purchased a Kartell unit which I’m very happy with, thank you.
It Arrived very quickly. Have bought from Utility before and it’s always great service. I would highly recommend.
Thank you.
1. august 2025
Brilliant service and gorgeous products
I had a number of questions before buying and their customer service was fabulous. The lamp was delivered within 24 hours, brilliantly packaged and is beautiful. Highly recommend.
29. juli 2025
Besvarelse fra Utilitydesign
Thank you Sarah - this has made our Friday morning!
We hope we can be of help to you again soon.
Have a lovely weekend.
Best wishes,
Richard
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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