Tutor LMS Anmeldelser 385

I must admit that when i requested help with any issue that i had major or minor, the team promptly responded and helped me resolve them and bring the website back online.

Warning: Tutor LMS License Model Is Restrictive and Misleading

I purchased Tutor LMS, installed it on a domain, and set everything up—but never even got to fully use it. Before my one-year license expired, I downloaded the latest version and kept my license key.

A year later, I decided to restart my tutorial business with a new domain. I installed the plugin, entered my valid license key—but it was rejected. I contacted support and was told I had to buy a new license because my old one was locked to my previous domain, which no longer exists. Unlike other plugins that let you transfer a license as long as it’s deactivated on the old site, Tutor LMS won’t allow this.

Now I’m left with a dead license, a broken setup, and a stalled business. What looks like a one-year license is really a forced subscription—your site won't function unless you keep paying. It feels deceptive and unfair. I wouldn’t recommend Tutor LMS unless you’re okay with being locked in for good. What a waste of money.

I am very satisfied with the technical support. Agent Maizul helped me solve an error with the Skillate plugin. And he did it promptly.
Thank you very much.

Danke - ich starte gerade mit TutorLMS und per mail bzw über den Kontakt-Button habe ich megaschnell Hilfe erhalten. Wenn das so weitergeht schreie ich HURRA. Ganz große Klasse mit super Support!

A nice MVP, but not ready for production.

I started using TutorLMS more than 3 weeks ago, and the more you are trying to configure it, the more you will discover issues and limitations.

The support you will receive is a very low level one, a lot of delays (up to 7 days for a single ticket), a lot of "this is how it works" and even an arrogant employee that will lose your time.

The platform is definitely not ready for the market, not for small enterprise and, for sure, unable to serve medium ones.

ì-------------- EDIT
Thanks for flagging my review as defamatory, that's exactly what's happening with the customer service.

Ticket #18683 Opened 2 weeks ago: "I have noted this issue and will inform our development team so they can work on a fix." Still open

#18706 Another error generated on your side. Fixed manually by your dev

#19027 fixed after 2days only editing the function.php file.

#19053 Still open, and quite insulted by the customer care.

Happy to provide more details, screenshots, videos and more

--- EDIT 2: "Custom solution"
I understand you want to defend your product, but let's talk about facts people can check:

- Ticket #18683 is referring to a functionality in your documentation at page "tutor-lms-v2-0-2-released/". The short code is not working as describe as admitted by your team.

- Ticket #18706 is about auto-generated (on installation) reviews, the functionality is not working as described here in your documentation at page "/elementor-integration/course-rating/"

- Ticket #19053 (the one with the support agent with a very bad attitude) it's about the flow describe here, that doesn't currently works s described in the documentation at "/native-ecommerce/overview/"

And more, as you can see, I opened 8 tickets (not 1 as you replied).. and don't want to spend all day to report all of them here :). In case I asked something custom, happy to discuss it and pay for the extra functionality as well.

helpful and did what was needed to get the issue fixed

Dep from the Tutor LMS team did a great job to support me to overcome a handful of issues i had with integrating tutor LMS into my wordpress website.

I’ve been a user of Tutor LMS for over 5 years - I believe since the very beginning. I have multiple courses on this platform with current users registered and utilising my courses. Though 80% of what they say Tutor LMS does works and the other 20% doesn’t. Currently I have an outstanding ticket that is over 4 months old trying to fix the backend student view where you are meant to be able to track your student’s progress. None of this functionality is actually working. One of my student’s profiles says she is enrolled in -1 course. How can this happen? She’s actually finished one course and has 2 to go. I cannot see her progress as she progresses through my courses other than when she submits an assignment or quiz. It’s very frustrating. A few items that they advertise as part of the PRO version also aren’t functional. So far, the only response to my ticket is that they are aware of the issue and that there may be an update coming but they aren’t saying when this will be. My suggestion would be to check with them before purchase to ensure that all the functionality you are expecting actually works without bugs or issues as you don’t want to waste your money on a product that is half baked.
TICKET 15662 created 4 months ago

Tutor LMS has been an invaluable tool for my educational website. I offer courses for sports coaches, and this plugin has truly elevated my platform to the next level. I initially started with the free version to gauge user interest, but it didn’t take long before I upgraded to the Pro version due to its extensive features.

The plugin is incredibly user-friendly, and it provides everything you need for a high-quality online learning experience. From course creation to student management, Tutor LMS has it all. I’ve noticed continuous improvements and updates, with each new version bringing exciting enhancements. The latest version is particularly impressive!

I’d also like to highlight the excellent support team behind Tutor LMS. They’ve been quick to respond and provide effective solutions whenever needed. Their professionalism and efficiency make working with this plugin even more rewarding.

I highly recommend Tutor LMS to anyone looking to build or enhance an online learning platform.

Thank you Rashed for the quick reply on my ticket.

Sprawna pomoc i wsparcie szybka reakcja na mój problem. Support godny zaufania, warto poprosić o pomoc dziękuję jeszcze raz

I've used several different LMS platforms before, but none have been as user-friendly and feature-rich as Tutor LMS. The interface is incredibly intuitive and easy to navigate, making it a breeze to create and manage courses. The support team is outstanding, always quick to respond and incredibly helpful. What sets Tutor LMS apart is the seamless experience it provides for both instructors and students. I highly recommend it to anyone looking for an efficient and reliable LMS system. It definitely deserves a 5-star rating!

I appreciate the help I have received in a timely manner. Tutor LMS support is very clear, patient, and easygoing.

The support is really quick. Tutorbot provides answers immediately right after the you send a ticket. If you are not satisfied or if you really want to talk to a human, you can always ask for human assistance. They are quick to fix raised issues. The plugin is as amazing~ Kudos! 5-Star!!!

In my opinion one of the very best LMS plugins out there, for anyone seriously looking to create an LMS website. I have had great assistance and support from their team, it would be great to be able to have 24/7 support or even be able to speak to someone on the line but I really can't complain. I was initially disappointed when they removed the lifetime plan option, but I am glad they brought it back and I plan to invest in it at some point soon; I have used their services for a year now and it has been top-notch, upwards and onwards!

An extremely frustrating experience with TutorLMS, like many, I was swayed by good reviews and their market dominance. However, after purchasing the Pro License for a year, a couple of months after my license expired they released 3.0 which produces a fatal error for all inactive pro users. Now, both free users of their site and Pro subscribers have survived the update without a hitch. In my case, and reading online it’s shared by many, I have had held a Pro subscription before and as a result the update has caused aforementioned ‘fatal error.’

None of my lessons will load, the screen appears with errors all over it, rendering over 1000 hours of work useless and over 50+ active students unable to access their courses. I run both comercial and humanitarian teaching from the platform, so the downtime has affected many people.

Now, I’m quite tech savvy and an understanding guy, I try to rollback the update, but with auto update on my previous backups, the plugin updates inevitably update to 3.0, and then 3.001. My entire website is up and running without an issue, yet the TutorLMS plugin no longer works after updating to 3.0 automatically. When contacting sales, they don’t allow you to open a support ticket without an ‘active’ subscription, they refuse to give any technical help, then keep repeating that you have to buy another license to have the issue fixed.

Not being subscribed to the Pro license means that you are ineligible for new advanced features which they develop, completely understandable and agreeable. Yet after having paid 199€ just over a year ago, I do not expect that they rollout a “free” update rendering ONLY non-active pro members’ systems UNUSABLE, and then proceed to use it as a marketing ploy to get those same people who have already invested in their product to pay for another year to have their course platform functional again.
It has literally felt that Tutor LMS has held my online academy randsom for over a week, refusing to provide an explanation, never mind support, in fixing an issue that is strangely affecting not free users, not current Pro users, but users who have previously bought a year’s license. Sounds like a marketing ploy, and a cheap one at that. Malpractice TutorLMS, I run a small developing business and was saving to buy a lifetime license from you guys, but after this. Lack of support, pushing a sale instead of fixing ‘fatal error,’ and refusing to help a paying customer is so far from the company you used to be.

I will be switching to LearnDash after trusting in you guys for years with a heavy heart.

I wouldn’t be drawn in by their 50% off Black Friday offers for one-year license owners, I highly discourage against them. Because although it states that the license will give you access to all pro features for 12 months, it won’t continue to function afterwards and they will seemingly intentionally force you to resubscribe if you don’t want to lose all your time and effort.

Yours Sincerely,
An incredibly frustrated, and betrayed, client.

- Reply to TutorLMS -

Regardless of your policy, it is both questionable and encroaching on malpractice that you offer 1-Year Subscriptions to your Pro features, and then “force” users to resubscribe through updates which render every part of their platform unusable unless they subscribe again.

Your free version works fine.
Your pro version works fine.
But for customers who have purchased pro features in the past, their versions are rendered unusable unless they pay for another license.

Support would not be needed if this fatal error wasn’t introduced to your ‘free’ update. And knowing that it wasn’t an isolated issue, you should have rolled out a fix in 3.001.

Is this a planned obsolescence marketing technique? Because I can find no other explanation.

The most admirable thing is that the team is always up and doing. I see passion all through.

By far, Tutor LMS remains the best in the e-learning ecosystem.

And with their addiction to growth and improvements, they will remain the best for a very long time.

Thank you Nafiz

Not to be relied upon as a primary partner for business. Personally I cannot even recommend TutorLMS for a hobby site.

A major update was announced without a beta testing period included.

A week before the release was due, they announced it wouldn’t be going live, and then launched a testing version, with a new release date. The new release date has passed and no 3rd release date has been announced.

I recently encountered a problem where the free version Tutor LMS was only showing "What's New" and "Get Pro" on my website, and I was completely stuck. I couldn’t access the full features of the plugin and tried various solutions without success. Frustrated, I reached out to the support team, and I was pleasantly surprised by how quickly they responded.

Their assistance was prompt and professional, and they resolved the issue efficiently, helping me regain full functionality of Tutor LMS. I’m truly grateful for their quick help and excellent customer service.

Thank you for the quick help and great support!