ToysCentral United Kingdom Anmeldelser 450

I had a problem with the item which was dealt with fairly and promptly

Keept up to date on my order all the way to delivery . I tried the pillow for the first time last night. It works ! I was so pleased.

Excellent service, top marks, A+++++

Packaging was good, and the item came in perfect condition. I'm very happy with my shopping!

Good communication, was kept informed of status of delivery.
Arrived promptly and well packaged.

Great communication throughout.

Considering I am in uk the postage was really quick, I had regular updates on delivery

Nice and easy to find what i was after, could of been wrapped a bit better for transit but overall happy with my order.

The service was as described, and the item was delivered safely and in good condition, very happy 😁

So easy to order and delivery was quick

I’ve had the same experience and wish I was never sent the link.
Ordered a fishing drone back in January, got told they had to order it from the USA and then yesterday turned up 6 propellers in a Jiffy bag. I have emailed them and spoken on the phone and they offered me 15% refund as some of the items were delivered.
It’s an absolute joke that I’ve spent £167.99 and been sent propellers with no drone no camera!

Old fashioned toys

I ordered something that was almost £200 then got an email saying out of stock and offered me something that was only £20
I have gone into extreme depression over this and hope I get my refund or I will have to take you to court

Scam!!!! Do not buy. I ordered something for £75. Never sent and refusing to refund.

TOTAL SCAM, DO NOT USE!! Took £300+ and never sent the product. Terrible experience, fake company, horrendous customer service. Recovered my money through my credit card company. They also leaked all of my personal details.

It took a long time from ordering to being informed that the particular colour of car was sold out. Then equally long time for different coloured car to arrive.
However the apology and explanation was well received and appreciated.

When I first received my item (Clue Office Board game) I was quite disappointed as it was damaged. I reported this issue on the phone and was asked to Email pictures. Once this was completed i had notification and was given with a new tracking number. The product arrived today in absolute mint condition, fully sealed. Thank you for sorting the problem.

I am just reading all reviews now and seems I have been scammed. I have reported the website to the police who are now investigating. I paid for an item since 22/12/2024 and it was estimated to be delivered on 31st and till date no item delivered. They gave me a dhl tracking number and item has been in the same position which shows it’s a fake tracking number as another customer mentioned here. I will ensure all enforcement agency investigates this company as I am pissed off because this item was for my daughter’s birthday and it never arrived. I have sent an email and no one has responded. I just want my money back, I paid a lot for this item.

The customer service was very good and they communicated very well throughout the long wait.. but it was a worrying time as I needed the items for a specific date and it took over a month to receive them.
Plus there seemed to be some scam going on where I received emails about this order from other people which involved requests for customs payment.. so this was also very worrying but I guess was not the fault of TOYS CENTRAL.
Thank you for keeping in touch about it all.
If you could improve the time it takes to deliver that would be good.