The Curious Drinker Anmeldelser 4.707

Anna was extremely helpful and sorted my issue immediately

Went to cancel my subscription Anna was very helpful and made it easy

I’ve been with craft gin club for years, no issues, unfortunately can no longer drink and I will miss receiving these parcels! Anna was very helpful assisting with cancelling my subscription

Love the surprise element of opening the box. The cocktail syrup was missing but promptly sent out for delivery following my email.
Lost 1 star for the HUGE packaging the little bottle was sent out in.

I’d much rather be able to cancel my membership online.

Gin was great, I didn’t want it. I don’t like being asked why, just let me press a button.

Anna was very helpful and got it cancelled for me, but I would have preferred to just press a button. I know I can restart it whenever I want, I know I’ll be missing out on 1.30 cashback club or whatever it was, I don’t care!

But thanks Anna you were helpful and did what you had to!

I spoke to Bianca over the phone. I explained that I got a box on a deal and now wanted to cancel my subscription. He completely understood and helped with my enquiry which is really appreciated.
I have had experiences before where customer service staff offer me deal after deal when it is very clear I do not want that (I was never going to accept one) so it was refreshing to have my enquiry promptly understood and dealt with.

Anna was great. Gin club was great, cancelling as only because of getting healthier but going to use on as hoc basis. Brilliant Gins and with help like “ Anna’s” can’t recommend enough. I hope they keep going and in the future may well go back to another few months of deliveries. Well done keep up the good work.

Anna was efficient and helpful in sorting out my cancellation

Sadly, for the first time one of the packets of snacks was split/torn open upon delivery, the contents scattered around the box. Hence only a 4 star review this time.

Very smooth operation delivery time well packed

Giving the five stars for DES JONES alone. Awesome dude, so friendly, helped me cancel with ease. Side bar: not his fault that the cancellation process is so evil that I need to place a call in order to cancel it like this is the 90’s.

Everything in the box was top class except the woeful garnish pack. Had to check the label to identify them as grapefruit slices and did not use as cut the wrong way and had large holes all over. Very poor.

Whist a member everything is great - can pause deliveries on line - Gin and the snacks are all good. I have been a member for a few years and want to cancel - too much Gin!. Cancelling a different matter cant do on-line, nor via email. BUT also no-one answers the phone when you call, nor did they call back when I used the call back service - ridiculous to make this so hard. Still trying....

This is a great service that I have used for many years but I have so much gin it's time to cancel. And here is where the problem lies.. The cancelation process is not straightforward. It seems the whole process is set up to keep you locked into a membership. This is, in my opinion, really bad customer service. Just add a cancellation button to the website instead of making customers make a phone call. When I do finally cancel, I will not renew for this reason.

I am still trying to send back the order you sent, even though you had given me an email showing that the order had been cancelled. A total nightmare

Love the variety of being able to taste new things that we wouldn't have discovered otherwise

I always love my CGC Gin Box. Great value for a great price.

I receive the gin miniatures box every three months and it is always a delight with the correct mixers and treats. Also the excellent magazine with even more recipes. Well done

I love Craft Gin Club. I’ve had a package go missing when EVRI left it on my doorstep, and it was stolen.
I had another on arrived opened with some of the goods taken out.
But on both occasions, craft replaced them promptly. Customer service is second to none