Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mere

Bedømt til 1 ud af 5 stjerner

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mere

Bedømt til 5 ud af 5 stjerner

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Wellnessprogram

Skrevet af virksomheden

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Kontaktoplysninger

1,6

Dårlig

TrustScore 1.5 ud af 5

172 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Don’t waste your money really expensive…

Don’t waste your money really expensive Only good if one person in the house even then I wouldn’t buy it

4. januar 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

We're sorry to hear that. While the Shuteye app may not work for everyone, many users find it helpful for improving sleep. Results can vary, so it's worth checking for updates or reaching out to customer support for assistance. Sincerely, ShutEye team

Bedømt til 1 ud af 5 stjerner

Dont even try it! They'll get your $!!!

I used it for a couple of days but it kept hearing our dogs and my husband and the sounds weren't what they said they were because I don't sleep well and was awake during some of the recorded sounds. I emailed to cancel the subscription (3 days into the 7 day trial). They charged me the yearly amount 1 week later and said I can't get a refund but they'll cancel my subscription. REALLY?!?!?! This app is not worth it at all! Don't even try it! You'll end up donating $64.19 to them!

9. januar 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

We're sorry to hear about your negative experience, and we apologize for any frustration caused. It's important to us that our users have a positive experience with Shuteye. We're looking into the issues you've raised and will work towards improving our cancellation and refund processes. If you could provide more details our customer support using this platform https://shuteye.zendesk.com/hc/en-us, we'll do our best to assist you.

Bedømt til 1 ud af 5 stjerner

Is my app subscription working?

I went for a free review and clearly remember cancelling the purchase - both on my apple id subscriptions and also via email. Unfortunately though, "shuteye" chose to debit my account. The twist however is that - the app does not still work on my phone - for every option/feature I ask, it says sign-up for Rs. xxxx. Written emails to the support desk but no responses!
Need help!!

30. december 2023
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye


We apologize for the inconvenience you're experiencing. It seems there might be an issue with your subscription. Please ensure you've canceled the subscription through both your Apple ID and email. If the problem persists, our support team is here https://shuteye.zendesk.com/hc/en-us to assist you. We appreciate your patience and will work to resolve this matter promptly.

Bedømt til 1 ud af 5 stjerner

Pretty useless

This app is completely unreliable. I have been using it for a month and It had me asleep for 22 hours one night, and last night although I was in bed from 11p.m. and woke up at nine a.m. the app changed my wake-up time to three a.m. It's constantly giving me warnings that I should see a doctor, and a lot of the text is nonsensical e.g. ' you woke up at 3:15 a.m. the woke up time since you've been with shuteye '. I reinstalled the app because I thought these were software errors and lost all previous data.The information given about sleep is really basic and childish.

29. december 2023
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

We're sorry to hear about your negative experience with Shuteye. We're actively working on improving the app's reliability and addressing issues like the inaccurate sleep tracking and nonsensical messages. Please consider reaching out to our support team with specific details about the problems you've encountered. Thank you for your patience and understanding.

Bedømt til 2 ud af 5 stjerner

The most fun part was listening to my…

The most fun part was listening to my snoring. Beyond that I found the app to be nonsense. Then again, I am not sure what was it that I was expecting by an app that works just be having the phone next to you when you sleep. Many nights it has me falling asleep in like an hour and a half… I know I fall asleep in minutes. Deep sleep calculation is also dodgy. Canceling membership.

18. december 2023
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

We understand that sleep experiences can vary, and we're constantly working to enhance our app's accuracy and features. If there's anything specific you'd like us to address or if you have suggestions for improvement, please let us know. We value your input and hope to make your future experiences more positive. Thank you for trying our app.

Bedømt til 3 ud af 5 stjerner

I am a paid subscriber and it is not…

I am a paid subscriber and it is not accurate. I was awake for an hour and it didn’t capture it. I keep telling it that the sound of my bottle of pills is not bruxism and continues doing the same error. I sometimes get up to urinate and it does not capture it.

15. december 2023
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

We apologize for the inconvenience you're facing. Your feedback is crucial for improving our app. We are actively working to enhance accuracy in tracking and addressing specific issues like the one you mentioned. We appreciate your patience and thank you for being a paid subscriber.

Bedømt til 1 ud af 5 stjerner

This is a waste of time and money

This is a waste of time and money. First of all, during my 7 day free trial I wasn't convinced that it was terribly accurate. Some of the things it recorded were snoring under talking in my sleep. It recorded the squeeking of our bed frame as footsteps, etc. However if I could get it for a deal, I'd give it a longer try and see if it's sleep measurements coincide with feeling rested or exhausted. I got an offer for half price and paid for the app. I saw not long after that I was charged twice! Once at full price and once at half price!!! I emailed immediately that was 11-24-23. That was almost 3 weeks ago and I haven't heard a thing!!! Since then, I am convinced that the app is so very wrong. It records my wife's snoring at the same time as mine. It recorded my cat meowing as a fart. Bed squeeks and snoring as talking in my sleep. The list goes on... Every sleep apnea concern is wrong, and it's supremely clear when I listen to the recording. So, I followed the requirements to cancel and get a refund, 20 days of recorded sleep and cancelation within 30 days. I emailed again and nothing but crickets. The app claims 90% accuracy, that is bull. I would say more like 50%. I have days and days worth of evidence. They won't respond to my emails. They have charged me nearly $100 for a junk app. I do not recommend this app. Between the lacking app, being ripped off for $60 and being ghosted by customer service, I have to say "Beware and Fraudulent". Today is 12-13-23.

24. november 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Please tell me shut eye why your…

Please tell me shut eye why your standards of customer service and lack of clear communications around this app has not improved when you are repeating the same thing and nothing has changed? The app is clearly misleading otherwise you wouldn't have so many complaints. I am reporting this app to the ombudsman. You are trying to take away customer rights with your scam tactics

11. december 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

4 stars because I wish there was more…

4 stars because I wish there was more in the free version. Nevertheless, it's a fantastic app for sleep.

7. december 2023
ShutEye-logo

Besvarelse fra ShutEye

We appreciate your 4-star review. We understand your desire for more in the free version and will consider your input for future updates. We're glad to hear you find ShutEye efficient for sleep!

Bedømt til 1 ud af 5 stjerner

They are thieves

They are thieves, trust me!
Don't subscribe for the trial, they will stral your monétaire anyway!!
And the app is not that good

7. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I use Shuteye pretty much every night

I use Shuteye pretty much every night. I love the asset it is. The options available fit my moods and schedule to sleep is perfect for the hours I need. Tracking my sleeping is amazing! Listening to unusual sounds in my house while I sleep is peaceful. The choices of music, meditation or stories are ideal. Can't upgrade perfection but I have a request. Could you design a meditation to quit smoking, drinking and drugs? I'm a smoker trying to quit. I'll remain a member of your service a long time. It's amazing just as it is.

5. december 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The tracker doesn't work properly

The tracker doesn't work properly. It says I fall to sleep within 6 minutes, eventhough I know it takes me 3 hours. And it also says I am not sleeping during times where I know I am sleeping. It also stopped tracking at 5am but I didn't wake up until 8 am. The phone was fully charged. I had hoped to get a correct picture of my sleeping pattern.

3. december 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

This is a SCAM

This is a SCAM. I tried this app for a minute and cancelled. They just debited me for $97.99 because somehow a 7 day trial was a 7 day plus one year subscription cancellation. AVOID THIS SCAM

23. november 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

App unreaable

App was working perfect
Was happy with feedback on my snoring ect
Now last 3 nights its not recording my snoring even tho my partner still says i am very unrealiable was going show doctor my results as i suspect i have sleep apnea now i will not bother do not waste your money on this app

17. november 2023
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi there! We're sorry to hear about your recent experience with the Shuteye app.

We want to assure you that our snoring detector is designed to work effectively, but sometimes issues may arise. Have you checked if the app is properly activated before going to bed, and is your phone up to date with the latest software? Occasionally, updates can improve App performance.

We value your feedback, and we're here to help troubleshoot the issue. If you can provide more details about your device and any recent changes, we'll do our best to ensure you get the accurate snoring feedback you were initially satisfied with.

Thanks,
ShutEye team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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