Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mere

Bedømt til 1 ud af 5 stjerner

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mere

Bedømt til 5 ud af 5 stjerner

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Wellnessprogram

Skrevet af virksomheden

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Kontaktoplysninger

1,6

Dårlig

TrustScore 1.5 ud af 5

172 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Way to go to draw us in

Way to go to draw us in! Will never give my credit card details to an app I cannot try before you get the claws in me. BS!!

27. juli 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Lisa,

Thank you for leaving us feedback. We would like to assure you that our app is free for you to try if you do not wish to commit to a subscription.

All you have to do is to get past the quiz screen at the start and there will be 'x' button at the top corner of your screen. You will be able to access the basic features of our app until you choose to pay for a subscription.

Hope this helps!

Best regards,
ShutEye

Bedømt til 1 ud af 5 stjerner

Most deceptive and unethical business

Most deceptive and unethical business. I installed the shuteye app with 7-day trial periodn on June 23, 2024. After trying about couple of hours and reading more about the app I decided to cancel and I did cancel by going to iphone settings and cancelled it. Today I was checkign my credit card bill and I see a charge of $32.39 from apple.com for this shuteye app. Even though I cancelled within hours of the app installation in the7-day trial period I still got the full 1 year charged.

I just checked at apple app store account and I see that my subscription is cancelled. So I don't have the service but I am charged the 1-year subscription charge. Just submitted a dispute with my credit card. Now I am heading to Federal Trade Commission web site to file a complaint.

23. juni 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Shivaji, thank you for bringing this to our attention. Could you please submit a request for refund to us here: https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots that you have of the cancellation as well as the charge you incurred.

Our support team will assist you with this as soon as possible. We sincerely apologize for the inconvenience caused.

Kind regards,
ShutEye Team

Bedømt til 5 ud af 5 stjerner

Amazing App

Shut-Eye has been my saving grace, helping me maximize the few precious hours of shuteye. The sleep tracking helps me make adjustments.

19. juni 2024
Bedømt til 3 ud af 5 stjerner

The stories are never added to so you…

The stories are never added to so you keep repeating the same ones

12. juli 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Angela, thank you for leaving us a review. We understand the dissatisfaction that you have with the lack of new content in our app. We would like to offer our heartfelt apologies in this regard.

We assure you that our team is currently working hard to ensure that there will be new content added as soon as we can. We appreciate this valuable feedback.

Sincerely,
ShutEye

Bedømt til 3 ud af 5 stjerner

Thank you.

Thank you for taking the time to review the subscription process.

24. juni 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Denise, thank you for bringing this to our attention. We would like to apologize for the frustrating experience that you had. Could you please submit a support request to us here https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots before submitting.

Our support team will assist you with the charge issue as soon as possible. Thank you and we would like to apologize once again for the inconvenience caused.

Kind Regards,
ShutEye

Bedømt til 5 ud af 5 stjerner

A Must for travelers

I love travelling a lot, but the problem is that it's hard to sleep on the plane. Now, Shut-Eye helps me recreate my ideal sleep environment, no matter where I am.

14. juni 2024
Bedømt til 1 ud af 5 stjerner

Their ads are actually brainrottingly…

Their ads are actually brainrottingly stupid.
>Do NOT sleep like this. This is the worst position to sleep in!!!
>So I started RECORDING myself instead of fixing the actual problem……..
>My back still hurts and I still have acid reflux, but at least I know what I do in my sleep 👽

22. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

This company is HORRIBLE!

This company is HORRIBLE!! They stole my money! “Free” trial?! Yeah right! Give me my $59.99 back! They are fraudulent…go do a simple Google search if you don’t believe my review.

9. juni 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Chris, thank you for highlighting this issue to us. We would like to apologize for the bad experience and unexpected charges.

Please submit a refund request to us at https://shuteye.zendesk.com/hc/en-us/requests/new along with any relevant screenshots that you might have of the charges, etc. Our support team will assist you with this as soon as possible.

Once again, we offer our sincere apologies for any inconvenience caused.

Kind Regards,
ShutEye

Bedømt til 1 ud af 5 stjerner

FRAUDULENT COMPANY!! DO NOT USE!

FRAUDULENT COMPANY!! I signed up for a 7 day “free” trial June 9th. On the 13th, the company put thru a “premium” subscription so when I canceled prior to the trial ending, it made it “ineligible” for a refund per Apple.
This company WILL STEAL YOUR MONEY!! And, even worse, the app is horrible.

16. juni 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Misty, thank you for highlighting the issue that you are facing. Could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new.
You may also include any relevant screenshots of the charges or email from Apple regarding ineligibility.

We are very sorry for the unpleasant experience that you had and for the inconvenience caused.

Regards,
ShutEye

Bedømt til 1 ud af 5 stjerner

Shut Eye App is a NoGo!

The ShutEye App does NOT measure noise accurately, much less be able to define what each noise is.

The app advised I had sound all night long measuring at 100dbi... absolutely not happening. We have no children or pets and live in a very rural setting. Super quiet. My husband is a safety trainer and has the appropriate sound meter(s) which measured noise level at max of 50 dbi at a variety of times as cited on the app in the various "recordings".

It seemed like a useable app when I first started using it. However, as I progressed with using the app and data was accumulating so was my angst and concern. I took a step back to review the "data" and found the "basis" for what is called data is inaccurate and inconclusive at best. So, then I started the problem solving process to determine practices used in the recording process to make sure I understood how the sounds/data was collected. No information abailable.Honestly...the articles on sleep matters, sleep aids, etc. are available in other utilities.

Do yourself a favor and just don't use the app.

17. juni 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Gloria, thank you for leaving us a review. We are sorry for the frustrating experience that you had with our app. Unfortunately, I am not able to give proper advice based on the current information provided as the noise that was captured may have been caused by various things.

For instance, it could be the sound from the air conditioner, fan, etc. With that said, we acknowledge the setting that you were in may not be possible to trigger a noise level of 100dbi.

If you would like a refund, cancel your subscription or leave us further feedback, you may choose to do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.

Thank you and we sincerely apologize for the unpleasant experience and any inconvenience caused.

Regards,
ShutEye

Bedømt til 3 ud af 5 stjerner

I wanted to sign up for a free trial…

I wanted to sign up for a free trial and ended up with a year subscription, and some of the recordings and sounds I doubt actually are me.

14. maj 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi L H, thank you for leaving us a review. We apologize for the unsatisfactory experience that you had with our app.

Our app picks up all sounds that are present in the room that you are in, for us to be able to track if you had snored or it is just background noises.

If you had been charged despite being on a free trial, do submit a support request to us here: https://shuteye.zendesk.com/hc/en-us. Our support team will get back to you at the soonest.

Regards,
ShutEye Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere