Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mere

Bedømt til 1 ud af 5 stjerner

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mere

Bedømt til 5 ud af 5 stjerner

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Wellnessprogram

Skrevet af virksomheden

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Kontaktoplysninger

1,6

Dårlig

TrustScore 1.5 ud af 5

172 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Misleading Subscription Practices – Be Careful!

want to warn others about my experience with ChatEye. I initially signed up for what was clearly labeled as a seven-day free trial. However, the platform automatically switched me to an annual subscription and charged me 69,99 euros without respecting the trial period I had chosen.

I feel this is a deceptive practice and not what I agreed to. Despite reaching out for a refund, I have not been able to recover my money. I want to share this so that others are aware and can avoid falling into the same trap.

2. august 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Just don’t download

Just don’t download. They’ll charge you within “free trial period” before you cancel, for me it was for an expensive yearly subscription. Poor sleep score nights are nights I have good sleep, nights I have poor sleep (including literally very consciously awake for hours at a time with Apple Watch on) record as perfect night sleep.
Just don’t do it. It’s a scam. I even gave it a year go following being ripped off and charged before ending of trial period.

4. august 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Completely dissatisfied with Shut eye for…

Completely dissatisfied with Shut Eye for not giving me a refund via Apple for a subscription that I never had!!! Terrible application and customer service,there is none, never used this app and was charged 59.99 for a subscription that I never had, Shut eye is the worse, do not have anything to do with it or you will be charged. Never used it and they still managed to charged me, cannot get a hold of them because they don’t have a number!!!D NOT USE THIS if you don’t want to get ripped off

17. juli 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Scam

Scam! They advertise 7-day trial, but charge you immediately and ignore requests for a refund.

9. maj 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I have been trying to find when my…

I have been trying to find when my subscription ends so I could cancel. There is no way to find this info. I got no notice that the subscription was up for renewal until after they charged me. I cancelled my subscription but the won't cancel for a full year. Bad app!

17. maj 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I used it for one night on the free 7…

I used it for one night on the free 7 day trial and didn’t feel it did what it was meant to
Then $49-99 was deducted from my account before the 7 day free trial was up
Have emailed them 3 times. No respite and no refund. What can I do now??

30. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

SCAM! 1 year with a 7 day free trial....

1 year with a 7 day free trial....

After 1 day (1 day of the free trail) I deleted the the subscription, (did not work for me, because my of old phone could and bad microphone) BUT they will still charge for a full year! Where is the free trial?

Hope this review will help me get my money back.

12. april 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

SCAM SCAM SCAM!!!

This is a BIG scam. Not accurate at all. Was awake most of the night tossing and turning and it gave me excellent sleep "keep up the good work!" I signed up for the 7 day free trial and they charged me $59.99 for a year subscription. Have been trying to get a refund but have gotten no where so far. Will continue to post negative reviews until they return my $59.99. Shame on them!

30. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Impossible number of REM sleep Numbers

first says the my sleep cycle are good but only said I had 47 minutes of REM sleep in 4 day when 1.5 to 2 hrs a night is average so that shouldn't be a good sleep cycle if a person had that little amount of REM sleep in a 4 day period they would be suffering from the effect of too little REM sleep I think the app is just a tool to trick people into buying more cpap machines

27. marts 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Bogus data

Bogus data. Will lie awake listening to a 90 minute story and the app says I fell asleep in 13 minutes. will get up to pee 2 - 3 times ... and speak to the phone "I am awake at 1:23 " and the app has me in a sound sleep. I do find the story's and music helpful

25. marts 2025
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Rachel, we're sorry to hear about your bad experience with our app. To clarify, ShutEye uses your smartphone's sensors, microphone, and accelerometer to detect your sleep patterns and sounds throughout the night.

That being said, we recognize that sometimes there may be some inaccuracies compared to a traditional sleep study. This is something that our team is constantly working on to ensure that our app's accuracy falls within the 90th percentile.

We're glad to hear that the stories and music are helpful for you. Do know that we are expecting to release more stories and sleep audios in the next few months or so. If you have any concerns or you wish to request for a refund, you may do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.

Our team will try their best to see how they can accommodate your request.

Sincerely,
ShutEYe

Bedømt til 1 ud af 5 stjerner

Charging without a subscription

Charging without a subscription, do not download this app.
Apart from the fact that this app is useless it charges you for a subscription even if it is inactive. This is a total scam do not download

29. januar 2025
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Marij, thank you for leaving us a review. We're sorry to hear about your experience. We would like to clarify that ShutEye does not charge users without authorization, and subscription management is handled through the App Store or Google Play.

If you were charged unexpectedly, please reach out to our support team so we can assist you directly: https://shuteye.zendesk.com/hc/en-us/requests/new

Thank you,
ShutEye

Bedømt til 1 ud af 5 stjerner

Offered a 7 day free trial but then…

Offered a 7 day free trial but then blocked all functionality by asking me to
Skip The 7 day trial and including more expensive options. Complete waste of time.
Avoid avoid avoid.

1. februar 2025
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi AD,

We're sorry for any confusion regarding the free trial process. ShutEye offers a 7-day trial to give users full access to premium features before deciding on a subscription. If you were unable to access the trial as expected, this may have been a technical issue, and we'd love to help resolve it.

Please reach out to our support team at https://shuteye.zendesk.com/hc/en-us/requests/new, along with screenshots of the exact issues that you are facing and we’ll be happy to assist you. Your feedback is valuable to us, and we appreciate the opportunity to improve your experience.

Best,
ShutEye

Bedømt til 1 ud af 5 stjerner

Quite disappointed with this app

Quite disappointed with this app.
Snoring:
app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring.

Sleep time:
App never accurately records sleep time. The "fall asleep time" was never accurate. Also the deep sleep-light sleep-awake times were usually wrong. Being 77 years old, I usually have to wake up to go to the bathroom. The sleep graph seldom recognized this.

There are other weaknesses as well, but these are the most egregious.

Don't bother using this app.

1. januar 2025
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Ron,

We're sorry to hear that your experience with ShutEye didn’t meet your expectations. We truly appreciate your feedback, as it helps us improve.

Regarding snoring detection, the app uses advanced AI to filter and highlight potential snoring events, but we understand that accuracy is key. We’re continuously refining this feature to ensure even more precise results.

For sleep tracking, factors like movement, environmental noise, and phone placement can sometimes affect accuracy. We're aware that this may be a frustrating experience and our team is actively trying to figure out new ways to improve the tracking accuracy for our users.

If you do need any further assistance, please reach out to our support team at info@shuteye.ai.

Thank you for giving ShutEye a try—we value your feedback and hope we can improve your experience.

Best,
ShutEye

Bedømt til 1 ud af 5 stjerner

Disappointed.

Disappointed. My last 4 days are "Some data may be lost." Apparently, ALL my data is lost every night. Even though my device never loses power. Remains plugged in. Wish I hadn't signed up for a year!!!! Wasted.

11. januar 2025
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Mar, thank you for leaving us feedback. We're sorry to hear about the negative experience that you had with our app. It appears that this may be a technical issue on our end.

Could you please submit a technical support request to us on the current issue that you're facing here: https://shuteye.zendesk.com/hc/en-us/requests/new? Do also provide any relevant screenshots of the issue and the technical spec of your device.

Our support team will do their best to assist you as soon as possible.

Kind regards,
ShutEye

Bedømt til 1 ud af 5 stjerner

In my sleep something said married lady…

In my sleep something said married lady lost her finger

21. december 2024
Uopfordret anmeldelse
ShutEye-logo

Besvarelse fra ShutEye

Hi Ruby, thank you for leaving us feedback. We’re sorry to hear about your experience and want to understand it better so we can help. Could you please clarify if the message you mentioned, 'married lady lost her finge,' was related to a specific feature or result in the app?

If it seemed inaccurate or unexpected, we’d love to investigate further and address any issues. Your input helps us improve and ensure the app meets your expectations.

Looking forward to your response so we can assist you better.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere