Rebel Energy 

Janine was a great help she provided me with accurate calculations as well as taking me through an account plan to offset outstanding balance. Janine was understanding and considerate in her approach and I appreciate her support during the call.

Very helpful and patient

Jenine was very knowledgeable and helpful in resolving all my issues. She was very professional and empathetic which is very unusual for utility companies from my previous experiences. Highly recommend Rebel Energy.

The customer care i spoke was very polite and explanatory to me. Am very happy talking to her.

Great service, call picked up inside 2minutes or less. Tony was calm and Helpful to me.

NeelamS was extremely helpful. I struggle with mental health and have ran up such a huge debt which I'm working on paying and rebel have understood. I hope I can pay this. It will take time but hope this energy company understands and helps me as they say, they like to help where they can...

I called Rebel at 8am sharp to discuss my query, my call was quickly answered by Phakamani Gambushe, who was incredibly helpful and patient. Excellent service and I am very grateful for his help.

I don't get why everything is so hard with this company.

1. They don't offer variable direct debit payments as they've not created this system yet. However, they keep telling Nous who set me up with them that they do, even though they keep telling me that they don't. Thus, you can only pay by direct debit if you pay a fixed rate, but I only want to pay for what I use.

2. There is no way to find out what your outstanding balance is through their app or their website, so I have to keep emailing them to find out the correct amount.

3. They don't provide any useful usage data via their app or website, because they haven't set that up properly yet.

4. When you make a payment you have to know the amount you want to pay, as the payment process won't tell you how much you owe.

5. It takes for too long to get basic answers for your questions. I'm currently trying to find out if my latest bill is a for a pay as I used viable payment or a fixed payment as the amount is the same as the last time they charged me for a fixed payment even though I kept telling them I wanted variable bills.

6. Because they don't offer variable direct debit, you have to manually pay for such bills. However, that won't stop them flooding your Rebel account with pending and failed direct debit payment requests, something they're unable to stop. To make it worse, it won't tell you that they're pending or failed direct debit payment requests on your Rebal account. You actually have to contact Rebel to find that information out. I have no idea if these failed payments requests will affect our credit scores, but they're not failing because the money wasn't in my account, but because of Rebels flawed direct debit system that can't do variable direct debit payments.

7. You will be made to waste a lot of time just trying to get basic things sorted out, because they have nothing set up correctly to provide a good quality service

Their website or app to log into an account has never worked.
They were supplying the flat I moved in, they said I have to open up an account even if I want to change to another supplier. I opened up an account supposedly but never able to log in on website or app. Spoken to them a fee times, not helpful at all, keep saying delete app and download again and try or this and that.

Just very annoyed that unable to see my usage, my payments, my bills online.
They are sending paper bill, being posted always late sometimes more than 2-3 weeks from the date on the letter inside. I have still not received my February bill.

I don’t even know if they are a legit company with this attitude, couldn’t trust them to make a direct debit.

Addendum: They now confirmed they are having problems with website and app log-ins for an unknown period.
From the reviews, it looks like they have the problem for years. Safe to say they don’t prioritize costumer’s right to see about their daily weekly electricity consumption. I don’t know why they kept asking me to restart my phone, delete the app and download again when I first joined them 6 months ago, when they clearly knew about the fact they don’t provide website/app access to their costumer.

Jaydrin thank for your support this afternoon you made my day by using your professional skills in solving my problems. You are one in a million. I appreciate it.
God bless.
Amjad haqyar

Always have great customer service from Rebel. Zizipho was super friendly and helpful to me and she made the customer experience better!

I don't have any idea who these people are.
Today I received a bill to pay more than £400 for a service that I never had because I was with another provider, mandatory for the building where we were living. So it is very strange.
I made a complaint, but if nothing change I will contact the Local Authority.

I wish this company goes bankrupt so I don't have to put up with their stupidity.
I keep getting emails to setup a direct debit to an account I don't have.
In the past I contacted Rebel Energy and account shows no money owing and they said the account will be closed.
Never happens.
The email has no account numbers or supply address.
Rebel Energy is the most Useless company and I would advise everyone to stay clear.

Jannie, thank for your support this afternoon you made my day by using your professional skills in solving my problems. You are one in a million. I appreciate it.
God bless.
Gabriel.

Great customer service today from an agent called Sifiso! Assisted me with my query and how to check meter readings. Much appreciated. Very efficient and professional.

I am staying with Rebel Energy only because of the exit fee; otherwise, I would have already switched provider. As someone who recently moved to the UK, I am new to the billing system here. However, I have had no issues with other service providers (water, internet) or with my landlord and letting agency—everything has been smooth except with Rebel Energy.

I set up my contract in January, specifying that my start date should be February 24th. Despite this, Rebel Energy set my start date as February 13th. I contacted them multiple times—both via phone and email—to request the correction, and each time, I was assured that the change had been made. Unfortunately, it was not. My direct debit was still taken on February 13th, and the incorrect start date remained in place.

To avoid another incorrect charge, I called to request a change to my direct debit date. I was advised that this was not possible at that stage and was told to either cancel the direct debit through my bank (and reinstate it later to another date) or request a refund. I was assured that canceling it would not cause any issues and that I could reinstate it later. However, after canceling the direct debit, I received an email stating that this was a serious matter and that I could lose my discounted rate—something that had not been mentioned during my call.

I then contacted customer service again to reinstate my direct debit, and I was told it had been done. I requested a confirmation email, which I received, stating that everything was set up correctly, including a new payment date. However, nothing appeared in my bank app. I told them by email again, and they assured me that everything was okay. Despite all this, now, three weeks later, I have received another email instructing me to reinstate my direct debit online, which I have now done again.

Additionally, the app does not function correctly—it does not display my debit balance or energy consumption.

Lastly, a smart meter was installed, but unfortunately, it does not work properly. The battery lasts less than an hour unless it is constantly plugged in.

I do appreciate the kindness of (most of) the customer service representatives I have spoken to, but I believe these issues stem from lack of proper internal communication rather than individual errors. I sincerely hope these problems are resolved soon so that I can finally have a properly set-up direct debit, access my energy consumption details, and manage my usage accordingly.

I never write reviews but had to after the wonderful service I had from Nicole. Friendly understanding and helped with my queries in a timely manner.

Many thanks to Janine for her help with my account today. Human interaction beats a chat box any day!

Good and quick customer service. So far so good