Pleo - UK Anmeldelser 225

Jozef was great. He assisted from start to finish in resolving the issue

Have been trying to set up an account since February 2025. The customer service is poor. Slow responses to emails, vague/unclear answers to questions and no updates or communication of issues. I have had to enquire via the chat function to find out information that should be communicated by the setup team. I'm awaiting a response on the status of my account and if I don't hear back this week, I will be looking elsewhere. Very frustrating as I will have to start this whole process again after 4 months.

The system is good to use, Pleo were great when they were selling their services, but the customer service afer joining is apalling.

Being told we are not on the right price plan for telephone support (we were never made aware of different plans).

Discussing the problem over emails and it was taking 24-48 hours for someone to respond. The whole process took longer than needed.

We had a dispute with Mastercard through our Pleo merchant. I must say that in every way this was handled with complete efficiency and professionalism by Jozef.
He kept us updated at each stage and always answered questions in good time

Fantastic support - Faultless. Jozef handled the case exceptionally.

Jozef was super quick and efficient helping me resolve my issue! Spotted things I never would've done without his help and got straight to the problem. Cannot fault the service :)

Terrible customer service.

I got in contact with Pleo in February and I had a call with Tom Robinson that was very good and he handed me over to Bernardo Gilman, I had a call with Bernardo on 13/03/2025. I have sent numerous emails to arrange a call with our company decisionmaker and answer some questions we had on the product, and still no response and we are now in April already! If this is how their sales team work, what good will customer service be? Seems like a good product, but think they should work on their customer service.

I applied for a Pleo account over three weeks ago, and I’m still waiting. Their customer service is unresponsive and slow, offering no clear updates.

What’s worse, they’re asking for a licence to operate in the jewellery industry—which doesn’t even exist in the UK! It shows a complete lack of understanding of the sector and unnecessary red tape that makes the process frustrating.

If you’re in the jewellery business, be prepared for a long, unreasonable application process with poor support. Not what I expected from a company that claims to offer smooth financial solutions.

Jozef Brodala helped us with a case of fraudulent activity on our Pleo account. He kept us updated along the way and helped us get our monies back. Thank you Jozef!!

I really didn't want to give this company once star. I didn't want to do that but there is somebody within your company that is really incompetent in the legal team in Copenhagen and that level of incompetence really just needs to be investigated. Saying this, as a mental professional, I think candour of that particular person is kind of not to be trusted really in the scheme of things considering their past behaviour considering the upcoming charges is in their home country in their home country. Unfortunately for this person leaving an opinion online isn't illegal or in breach of any other kind of law. This is no reflection on you as a company but I have to abide by the law. Also, this particular person has been gaslighting me and harassing me and it's got to the point where I've had to get the local authorities involved. Unfortunately stalking is illegal and I'm sure it is in anyone's country and I just felt the need to make you aware of that before any kind of misplaced stories get vocalised As I'm sure slander is illegal in Great Britain as it is in Copenhagen.

As a business with 70+ cards across multiple companies - whenever we have queries on our account e.g. user functionality, ad-hoc issues with the platform or recovering fraudulent funds deducted from our wallet - we have been very impressed with how proactive and responsive the service team have been and their instructions clear to follow. Shout out to Jozef in particular for consistently delivering great customer service.

I found the app, and account set up a bit complicated.
But the support was excellent.

Superb personal support when my card was stolen. Continuous updates and re-assurance throughout a long process to rectify everything, Pleo provided nothing short of great customer support.
Easy to use card and great app, defenitely recommend

As usual the customer service from Pleo is exceptional. Everyone I deal with is always so helpful and efficient in particularly Jozef

Very helpful

Very smooth transition o new emails. Thank you for amazing support.

Jozef is awesome!
Issue we were having was resolved completely, and we were kept up to date

Very responsive to my initial contact, very supportive and patient when I didn't understand the narrative. Kept me up to date with proceedings, a very positive experience.

Absolute shambles of a support function. Poor software, slow to reply, full of useless AI chatbots. You get passed from one team to another in an endless loop, and it takes at least days to get even the most basic reply from anyone.

Used to be good but did an 'upgrade' and now unable to view more than 2 days on a mobile. Cannot add to tags as you now need to create a spreadsheet and then import it. Before this so called 'upgrade', you could view a long way back on your mobile and could jut add a tag on a blank line. It has made it far less user friendly and more time consuming.

Alternatives are:

Moss
Equals money
Soldo
Payhawk
Capture Expense

All have higher rating than Pleo.

REPLY TO PLEO

So…Pleo are adding lying to their services. Good job I took a picture of the conversation so can PROVE it happened. As for reaching out, I asked for a call and was told this is not a service that Pleo do as they don’t have the facility to call their customers!!!

UPDATE: Friday 7th February 2025.

So...Pleo sent me a request for information which I supplied and then made NO contact. Presumably they just do this to give the appearance of caring about their customers when in reality they do not. Also, the system has no decided to duplicate tags with a code so all the ones we had entered are now all incorrect despite us not having done anything.

So looks like my weekend will be taken up with contacting all their competitors since Pleo have made ZERO effort to contact me!