Booked a trip to Japan before the pandemic, but had to cancel it due to COVID. We were able to get refunds on many things, but there was no promise of a refund for our shinkansen tickets with Voyagin.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Schöner Ausflug mit pünktlicher Abholung in Seminyak. Lange Anfahrt mit langem Schiffstransfer. Hektik in der Umkleidekabine. Auf dem Boot erfolgten Anleitungen bei dröhnenden Motoren,so dass man nich... Se mere
Given the covid situation, lot of cancellations took place and lot longer. Unlike other agents, the team at Voyagin was very helpful!! We managed to get all our refunds. Was able to even call and... Se mere
Great service. Booked Universal studio singapore with sentosa express plus meal vouchers all in one go and at much cheaper rate than the park offer it on-site. Tickets arrived seconds after booking, s... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Voyagin is the place to discover unique travel experiences in Japan and beyond. To date, we’ve helped almost two million travelers find and book all sorts of experiences from traditional craft workshops to out-of-this-world entertainment shows.
Kontaktoplysninger
Yurakucho Building 3F, 1-10-1, Yurakucho, Chiyoda-ku, 100-0006, Tokyo, Japan
- hello@govoyagin.com
- govoyagin.com
Simple, trustworthy bookings
Quick, easy and reliable. If there is any issues with bookings they will fully communicate and give a refund. Highly recommend
11. november 2019
Uopfordret anmeldelse
Warning DO NOT USE THIS SITE.
Warning DO NOT USE THIS SITE.
Like other travelers they tell you they cannot process your payment for no good reason.
8. november 2019
Uopfordret anmeldelse
Besvarelse fra Voyagin
Hi Traci,
We really appreciate the time you spent to leave a review for your booking experience since it helps future travellers make more informed decisions and helps us improve our services. Unfortunately, we do not have the power to overrule the decision made by our payment security company. We are deeply sorry to inform you that we won't be able to accept any payment made by your account.
Best,
Voyagin Team
Poor form!
Seemed like a good website but upon trying to buy tickets for Disneyland Paris, my credit card was declined with error code#201 and #203. So I sent a message to Customer services and the sent and email requesting proof of flight confirmation and hotel confirmation with details confirming your name matching your account and credit card details. Seeing as I had driven to France from the UK and was staying with family and friends I was not able to provide the information as requested but as an alternative I issued the P&O ferries confirmation as proof and all details required where in there. Customer Services came back to me and and rejected this and locked my account effectively not allowing me to use the website. What’s the point if you can’t join.
31. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Voyagin
Hi Tony,
We really appreciate the time you spent to leave a review for your booking experience since it helps future travellers make more informed decisions and helps us improve our services. Unfortunately, we do not have the power to overrule the decision made by our payment security company. We are deeply sorry to inform you that we won't be able to accept any payment made by your account.
Best,
Voyagin Team
Scam site! Avoid.
We bought tickets to the TeamLab in Tokyo, and voyagin sent us the wrong tickets. When I asked for the correct tickets they quoted their strict no refund or exchange policy!! Very frustrating as the website payment system is very flakey. You don’t know for sure if you’ve booked anything.
I have tried to get my correct tickets from customer service but they are now ignoring me.
My advice, go straight to the event’s website.
———UPDATE———
I mailed the customer support as per the TrustPilot reply’s instructions and have still not received any correspondence, tickets or a refund. Absolute scam.
———UPDATE 2———
As you can see from the 2nd reply from the rep, they have just copy-pasted a stock reply. I have emailed them a few times and still haven’t had a refund or the tickets. We are flying out today. Avoid!! This is so much more hassle and not worth it.
17. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Voyagin
Hi Michael,
Thank you for your update.
We have sent the correct tickets multiple times to your email address.
We apologize that we are unable to reissue the ticket for another date or to refund as you requested as per our cancellation policy.
Please let us know if you need further assistance.
Best,
Voyagin Team
------------
Hi Michael,
We really appreciate the time you spent to leave a review for your booking experience since it helps future travellers make more informed decisions and helps us improve our services. Firstly, we want to sincerely apologize for the inconvenience faced regarding your bookings. Our goal is to provide a seamless booking process for guests.
We always make sure to send a ticket replacement or refund if the tickets we sent are the incorrect one. We would really appreciate it if you send your inquiry to hello@govoyagin.com
Please keep in touch and let me know if there’s anything I can do to help you plan your next trip.
Voyagin Team
Seamless experience
Hassle free booking and very responsive customer services, with a variety of tickets available in discounted prices. Lots of good inspiration for additional plans
15. oktober 2019
Uopfordret anmeldelse
there cancellation policy trumps a natural disaster?!
To anyone preparing to use GoVoyagin please don’t. Run while you can!
We had booked 2 tickets to the Robot Cafe in Tokyo for the October 15th, unfortunately Typhoon Hagibis hit Japan and Air Canada cancelled our flight while we were at the airport ready to leave. The next available flight was on oct 15th (EST) getting us to Japan on oct 16th (JST).
We figured since this was an extenuating circumstance, completely out of our hands, with a cancelled flight and NO one to get there, that Voyagin would refund/re book our reservation but NOPE!!! They were apologetic and took our money.
We were able to get our money back with EVERYTHING else we booked, even our Air B&B fully refunded us and we immediately re booked to our changes dates.
Voyagin is an appalling agency with no morals. To not even offer ANYTHING for an event completely out of our hands, not a full or partial refund, or even a % discount on a next purchase. We will NEVER use Voyagin again, nor will we recommend it to anyone!!! We would rather pay full price at the door for Robot Cafe then to use Voyagin.
I strongly advise anyone to avoid Voyagin and look for other avenues to your events. Don’t by a Voyagin victim like us and stay away.
14. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Voyagin
Hi Wis,
We really appreciate the time you spent to leave a review for your booking experience since it helps future travellers make more informed decisions and helps us improve our services. We are very sorry to hear that you could not make it to the Robot Restaurant due to the typhoon.
Since the tickets are unfortunately fixed date tickets, we cannot change the date for the tickets or provide a refund according to the Robot Restaurant's cancellation policy.
The natural disaster has always been a difficult time for everyone. We are always happy to help in any way we can.
Please keep in touch and let me know if there’s anything I can do to help you plan your next trip.
Voyagin Team
They were easy to work with and…
They were easy to work with and communication was fluid and abundant. Also, they were able to secure me the hard-to-get Ghibli museum tickets at exactly the time I wanted. They are the best!
11. september 2019
Uopfordret anmeldelse
Amazing experience
Through the Voyagin we bought bus tickets from the airport to Tokyo and ticket for a really excellent workshop. Voyagin helped us to find interesting entertainment, provided us with all the information and made it easy to buy.
11. september 2019
Uopfordret anmeldelse
Horrible experience!
Horrible experience with this company. Terrible customer service! You are better off booking direct, do not waste your time with these scumbags as if anything goes wrong you will be left to sort it out yourself and reminded that it is not their problem.
15. august 2019
Uopfordret anmeldelse
Besvarelse fra Voyagin
Hi Luke,
I really appreciate the time you spent to leave a review for your booking experience since it helps future travelers make more informed decisions and helps us improve our services. I am very sorry to hear about your disappointment with our customer service. We have replied your message via dashboard and we hope you were still able to enjoy visiting Japan.
Thank you very much again for your feedback, and let me know if there’s anything I can do to help you plan your next trip.
Best,
Voyagin Team
good follow through by the staff
good follow through by the staff, excellent dashboard to follow up on orders and messages
13. august 2019
Uopfordret anmeldelse
Driver was great
Driver was great, at destination in plenty of time and a good driver.
12. august 2019
Uopfordret anmeldelse
Convenient and good pricing.
12. august 2019
Uopfordret anmeldelse
Baseball Tickets in Japan.
This is a very good way to get good tickets for Japanese Baseball games. They are reliable and delivered on time directly to the hotel.
12. august 2019
Uopfordret anmeldelse
Very good
Very good, easy to book the tour I wanted and the tour itself was excellent. Would happily use again in the future.
12. august 2019
Uopfordret anmeldelse
Great value
Great price, missed the extra discount though because there was no way to add 2 of the same offer in my shopping cart
12. august 2019
Uopfordret anmeldelse
Great value and seamless
Great value and seamless, dedicated, unlimited WiFi coverage. I would rent Ninja WiFi again if ever I travel back to Japan
12. august 2019
Uopfordret anmeldelse
Professional Services
Tawan our guide and driver was very Professional Personnel, with in depth knowledge of the sites and places to visit, with detailed information about the history and culture of the place, making our trip a memorable one.
12. august 2019
Uopfordret anmeldelse
It was a great experience
It was a great experience visting Sanrio puri land with my kids and govoyagin made it almost at the half price of regular ticket cost.
Hassle free entry through digital ticket copy and unlimited enjoyment for the kids in summer as it was total indoor center.
12. august 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.