Gocycle Anmeldelser 2.186

Very easy to flip the whole bike. The ride Quality a not compare any other brand.

Brilliant bike and chuffed with my purchase. However, received the bike on 4th November from Fully Charged and returned it today due to hydraulic brake fluid leak on my rear brake. Also, received it with a scuff on rear- not ideal. Hoping to get it back fully repaired. Fully Charged should have checked these defects more thoroughly considering I made a £4000 purchase which included accessories. I feel I should be reimbursed for the inconvenience as the bike was purchased for my commute from Bromley to South Kensington. No consideration for this unforeseen circumstance leaving a bitter taste in my mouth.

Fantastic product, there are no adequate words to describe the overall quality. It is comfortable, fast and very light,
I have added rear view mirrors and a noisy bell.
In the first 4 days it has taken me over 100 km within the city

Purchased a demonstrator bike for a slight reduction but nevertheless a very expensive item.
Crankshaft pedals slip constantly, stand fell off when I got it out of the car for the first time. Front light very loose, bell not working.
Not possible to ride this bicycle.
Disappointed to say the very least.

What made it a 4 instead of a 3 is that everyone I spoke with was kind, but the bike arrived damaged (I assume damaged in shipment), and it had to go back to the warehouse for repair. It took much longer than I think it should have to get it there, get it fixed, and get it back. And I was told that in addition to the promised repair, they would add in a new on/off switch, but I don't think they did that, SO in terms of actual service start to finish from both the manufacturer and the bike shop who received the bike and assembled it for me, I'd give it a 75/C+. In terms of courtesy and kindness, I'd give 5 starts, hence the 4 star rating.

The GoCycle bicycle is an incredible piece of engineering - every detail is perfectly constructed and designed - but always according to the law "form follows function", still it is so aesthetic that even in Germany :-) people stop in the street and start asking questions. And it's really lightweight which is important for us in the motorhome.

They recognise your commitment to investing in your bike and do their best to ensure everything is covered.
Could not ask for more... They even seem to have recognised the gap with Insurance and cover that too now.

Quick and friendly service. Resolved brake issue with new bike.

Just a great product combined with a super professional sales team.

Great service, prompt delivery and great communications.

Good communications throughout, delivery as promised.
Product well packaged.
The only disappointment was you can’t actually speak to anyone on the phone.

The rear brakes stopped working one week into use.

Not easy to contact them, no direct phone service.

I had ordered mudguards that the bike already had and they Made it difficult to get a product return or exchange. As a result I ended up with products I don’t need.

15km in Swiss —Locarno —rounding the Maggiore Lake with my GoCycle G4i was amazing!

We purchased two G4i's and are very impressed with all aspects of the bike, design, materials and construction. While expensive, there is nothing comparable, at any price. When riding recently, four cyclists stopped to ask about the bikes and compliment the design. It wasn't until a few minutes into the conversation that I mentioned they were electric assist -- and they were all surprised! Try that with any other brand.

Purchased the G4, was very excited. But it lasted for few hours.

While peddling, the gear jumps (looses tension rapidly) without me chaining the gear.

I do change the gear appropriately but still it jumps and I fell off the bike because I lost balance. Luckily there was no cars around and I hit the light pole.

I contacted the customer service but the service is very poor. We can't replace the bike because it is more than a month (thank you for answering my call when I tried the first month). Now they are trying to arrange warranty repair - the whole process is such a drag. No empathy or compensation for the accident or bike being useless since I purchased it.

I was even happy to replace with G4i, and pay extra as I think the gears are doggy and I don't want to fall off the bike again. But they would not allow for it.

Update - 7 November 2023
Received bike finally, the rear brake seems to be not working - this was not a issue before.
transportation seems to have hammered the bike as it seems fiddly, small parts from bike are missing and noticeable starches.
No compensation offered for accident mentioned earlier and the latest issues!

I've had my Go Cycle for 18 months, having test rode several foldable electrics decided to stump up the extra ££ for this make. Worth every penny. Its so well designed and well built. Just wish it was a bit lighter, and had more mileage in the battery, but it has transformed my commute. Would recommend it (and have!) to others.

I love it! The best city e-bike in the world! After 5 years, I find joy in cycling again. Thanx guys!

I did the trade in program to save 20%. I traded in two G2's. The overall process was very long and the communications were slow with Gocycle. At one point I did not receive any response for multiple days. It was also slow getting the 20% "coupons" to order the new ones. Even that I don't think was correct as the bikes were on sale for 10% off and Gocycle just took 10% off of that price. That does not equal 20% off the original price. The bikes did ship fast. When they arrived, they were in two different kinds of boxes (one beat up and ripped). The bikes looked OK. One had an accessory bag one used a bubble bag. When I asked I really didn't get any information other than they are from different years. Why did I receive a 2022 and a 2023 model??? lastly I was able to BT connect one bike no problem but had a terrible time trying to connect the other. I could not get any real help to this even though I wrote numerous times and opened up another case. Miraculously, on a subsequent try, it connected to my phone and I was able to update the firmware. I now would like to know how to move this to my wifes phone as this is her bike.
Overall the communications were slow at best, what I received doesn't match my expectations for the quality and price of these bikes (the boxes and accessory packout) and I don't feel I really got the full discount. We will take the bikes out this weekend and hope everything goes as planned.

Delivered in two days, I am very happy with my cycle