Darlac have not replied to my email , nor my enquiry on Darlac's website. I need to replace a broken spring in the handle of our Darlac Telescopic Cut 'n' Hold Snapper – but they show no int... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hi there. I'm happy with your sprinkler and have used them previously. A problem though - I'm using stream water (less than 2 foot head) continuously and, after a few months, organic matter coats th... Se mere
I utilised a couple of National Garden Gift Vouchers to buy my first tool - a lopper, which has a powerful design, which attached to a 5 metre extending pole. It meant that I can now avoid climbing a... Se mere
I have owned a pair of heavy duty ratchet mechanism loppers for some time now - five, maybe six years. Recently I needed spares and contacted customer services. I was blown away by the prompt helpful... Se mere
Virksomhedsoplysninger
Om Darlac
Skrevet af virksomheden
The Darlac Tool Company was founded in 1963, and since then has built a reputation for quality, service, and value for money. After years of new and innovative product introduction, with many ideas suggested by consumers at garden shows throughout the country, Darlac now has one of the widest ranges of pruners, hand tools, and watering equipment available to the gardener today – all backed by a dedication to quality.
Kontaktoplysninger
Storbritannien
- 01753 547790
- darlac.com
4,0
God
136 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and reliable service
23. oktober 2023
Nice pair of loppers
19. oktober 2023
Looper’s
Excellent product as always have been using Darla for years never disappointed
16. oktober 2023
Prompt delivery
Prompt delivery, tracked well, due to the current weather I have yet to try my new secateurs
13. oktober 2023
Not in stock
You've asked for a review of a purchase when the item was not in stock and the sale was cancelled
12. oktober 2023
super sevice thanks
12. oktober 2023
Great products backed up by excellent service
I have used Darlac for three separate purchases, so far, and been very pleased with:
1) The ordering process
2) The follow-up communications (order confirmation, despatch notice etc.)
3) The high standard of packaging
4) The free 48-hour delivery
5) oh - and the excellent quality of the products themselves..
I first bought the 5m extendable swop-top pole from Amazon (highly recommended). Then bought swop-top accessories: A gutter brush from eBay (the Darlac shop); then another gutter brush from the Darlac website (they had 50% off some products) - finally (!) a squeegee and two different types of soft brush from their website.
7. oktober 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
I ordered an item online
I ordered an item online, on the Darlac website, received an order confirmation and at the bottom of the email it stated that it would take up to 3 working days to process the order and they would email me when it’s done. A week later I called them to find out what happened and they said that they could not find my order- I gave them my order number, my address, full name- nothing. Then they managed to locate my account by my email but said that I only had an account but there was no information about my order. So I had to forward them my order confirmation and a screenshot of a bank transaction. And the next day they came back to me and said that they didn’t have an item and money had been refunded. Not happy at all.
3. oktober 2023
Besvarelse fra Darlac
Good Morning,
Thank you for taking the time to leave us a review today. We are sorry to hear this. Please can you email contact@darlac.com so we can look further into this for you.
Kind Regards, Darlac Customer Services.
We’ll take your money now but no idea about fulfilling the order.
The item I ordered was not despatched within their advertised time. On querying I was advised it was not in stock and they couldn’t say when it would be. I had to insist on a refund which I am awaiting.
Not the customer service one expects!
10/10/23 Update : Money reimbursed but no emails since last Thursday
30. september 2023
Besvarelse fra Darlac
Good Afternoon, thank you for your contact, we have replied to your email contact, Kind Regards, Customer Services.
Helpful customer service
Very helpful to ensure I received order when I required.
Many thanks, it’s helpful to get cooperation.
29. september 2023
Good experience
Ordered easily due to good descriptions of items. Quick delivery. Quality product for a reasonable price.
22. september 2023
Arrived in good time.
Arrived in good time.
Best garden tool I have ever bought - makes pruning so easy !
27. september 2023
Sarah Raven Snippers.
I purchased a pair of Sarah Raven snippers for the process of Deadheading. They are superb in quality and function. The small points enable the stem to be cut, even in crowded foliage.
24. september 2023
Normal experience
I ordered, I paid, I got confirmation and I had a delivery. I can only add that the implement I ordered worked better than the old worn out one.
23. september 2023
Quality Products
Quality Products. Nice easy to follow website with a choice of products for everyone.
21. september 2023
I just love your products,well made and…
I just love your products,well made and value for money
21. september 2023
Easy ordering system and quick delivery.
15. september 2023
No delivery or email informing me when…
No delivery or email informing me when this might happen
13. september 2023
Dette er Trustpilot
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