Darlac have not replied to my email , nor my enquiry on Darlac's website. I need to replace a broken spring in the handle of our Darlac Telescopic Cut 'n' Hold Snapper – but they show no int... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Darlac have not replied to my email , nor my enquiry on Darlac's website. I need to replace a broken spring in the handle of our Darlac Telescopic Cut 'n' Hold Snapper – but they show no int... Se mere
Virksomheden har svaret
Hi there. I'm happy with your sprinkler and have used them previously. A problem though - I'm using stream water (less than 2 foot head) continuously and, after a few months, organic matter coats th... Se mere
I utilised a couple of National Garden Gift Vouchers to buy my first tool - a lopper, which has a powerful design, which attached to a 5 metre extending pole. It meant that I can now avoid climbing a... Se mere
I have owned a pair of heavy duty ratchet mechanism loppers for some time now - five, maybe six years. Recently I needed spares and contacted customer services. I was blown away by the prompt helpful... Se mere
Skrevet af virksomheden
Storbritannien
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent product as always have been using Darla for years never disappointed
Prompt delivery, tracked well, due to the current weather I have yet to try my new secateurs
You've asked for a review of a purchase when the item was not in stock and the sale was cancelled
I have used Darlac for three separate purchases, so far, and been very pleased with:
1) The ordering process
2) The follow-up communications (order confirmation, despatch notice etc.)
3) The high standard of packaging
4) The free 48-hour delivery
5) oh - and the excellent quality of the products themselves..
I first bought the 5m extendable swop-top pole from Amazon (highly recommended). Then bought swop-top accessories: A gutter brush from eBay (the Darlac shop); then another gutter brush from the Darlac website (they had 50% off some products) - finally (!) a squeegee and two different types of soft brush from their website.
I ordered an item online, on the Darlac website, received an order confirmation and at the bottom of the email it stated that it would take up to 3 working days to process the order and they would email me when it’s done. A week later I called them to find out what happened and they said that they could not find my order- I gave them my order number, my address, full name- nothing. Then they managed to locate my account by my email but said that I only had an account but there was no information about my order. So I had to forward them my order confirmation and a screenshot of a bank transaction. And the next day they came back to me and said that they didn’t have an item and money had been refunded. Not happy at all.

Besvarelse fra Darlac
The item I ordered was not despatched within their advertised time. On querying I was advised it was not in stock and they couldn’t say when it would be. I had to insist on a refund which I am awaiting.
Not the customer service one expects!
10/10/23 Update : Money reimbursed but no emails since last Thursday

Besvarelse fra Darlac
Very helpful to ensure I received order when I required.
Many thanks, it’s helpful to get cooperation.
Ordered easily due to good descriptions of items. Quick delivery. Quality product for a reasonable price.
Arrived in good time.
Best garden tool I have ever bought - makes pruning so easy !
I purchased a pair of Sarah Raven snippers for the process of Deadheading. They are superb in quality and function. The small points enable the stem to be cut, even in crowded foliage.
I ordered, I paid, I got confirmation and I had a delivery. I can only add that the implement I ordered worked better than the old worn out one.
Quality Products. Nice easy to follow website with a choice of products for everyone.
I just love your products,well made and value for money
No delivery or email informing me when this might happen
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.