CPS Homes Anmeldelser 1.254

Hopeless excuse for a lettings agency. The negative reviews on here look suspiciously more genuine than the positive ones and I'm not surprised. Demanding proof of OVER 3x yearly rent in yearly income in order to be able to rent a starter property also says quite enough about their practices and their awareness of purchasing power in the current economic situation. They probably hope I'll grovel about and try and find another of their sub-standard, poorly maintained properties, in the hope the ceiling will stay up. No thanks. I'll look elsewhere.

Nikki Hamer made the extension of tenancy explained and go smoothly.

Happy to recommend this company to anyone who is looking to buy/sell their home. Could not have done enough to make the transaction as smooth as possible, and the level of communication was excellent.

I had a very disappointing experience with CPS Homes. I requested a virtual viewing as I wasn’t able to attend in person, but they were unwilling to accommodate this. Instead, they offered to send a video of the flat, which I never received.
Over the course of two days, I called four times and sent an email, and each time I was told that the agent would send me the video. During every call, I made it clear that I was ready to pay a deposit to secure the property, but they insisted the agent would be in touch.
I called a fifth time, only to be told that the property had now been let agreed. Incredibly poor communication and overall terrible service.

💙🩷Outstanding support from Chelsea and Nathan💙🩷

I wish to express my sincere gratitude to Chelsea and Nathan. After going through a number of difficult situations in my past, including the distressing experience of losing the sale of my flat just before Christmas and having to renew everything from scratch, I decided to contact CPH homes and they were there to guide me at every stage.

They provided clear and thoughtful advice, always ready to answer my questions and reassure me when I had doubts. Especially when I felt nervous, with so many things to manage while selling and buying a property, they remained attentive and professional even when matters became particularly stressful.

Their dedication, patience and kindness made all the difference, and I felt fully supported throughout the process. I wholeheartedly recommend Chelsea and Nathan from CPS homes to anyone looking for reliable and considerate guidance.

Has been a very good experience with CPS homes. Very professional and any issues are quick solved
Thank you Nikki and Rhys for everything
Definitely recommended

Do not under any circumstances go with this company especially if you are a new uni student joining in september. Do yourself a favour and avoid them like the plague!

I had the pleasure of working with Chelsea when purchasing my property through CPS, and she was absolutely amazing!

She was professional, attentive, and communicated throughout the entire process - adding me on WhatsApp and always available to provide personal care and reassurance.

As a first time buyer, Chelsea made sure every detail was handled smoothly and kept me informed every step of the way even when my own conveyancer wasn't communicating what I needed - I couldn’t have asked for a better experience and would highly recommend her and CPS to anyone looking to buy a property!

In a word awful. If you’re selling your property with these people good luck. I wasn’t but interested in buying one they had to sell but shocking service, lack of communication in the end gave up.
There are so many great agents in Cardiff but these are not one of them.
Avoid!

Absolute rip offs. Avoid for sure. End of tenancy they just steal your deposit. If you do go with them make sure you get lots of photos and evidence as they will try and rip you off. My son’s deposit was stolen from him due to this companies scammy methods.

Scummy company. On arrival the our tenancy was a dumping ground, although we were told it would be professionally cleaned. Didn’t help at all when this was raised at the beginning. Then taken advantage of as university students at the end of our tenancy with our whole deposit taken, half of it being on cleaning costs even though we did a full deep clean of the place at the end ourselves. I would recommend not using this agency and if you do make sure you have evidence from the beginning.

Excellent letting company, they are always a head before the tenant contract comes to end. Jordan, Rhys and Nikki who manages are on top to renew contracts or find new tenants. Very good at communication. I would recommend everyone to use CPS for there Lettings.

CPS and chelsea kept us informed throughout the purchase process. Chelsea chased up and responded to queries in a timely manner.

Karys was so helpful during our check in inspection and made sure every issue we had was taken further. Was so nice to be able to feel comfortable voicing matters to a member of staff as we have had previous bad experiences during trying to sort matters out.

I had the best possible experience with CPS homes and would highly recommend them. Professional from the start, excellent attention to detail when it came to advertising my home, special staging and expert photography provided within the service plus social media coverage. I was impressed with their photographer, I couldn't have asked for better/more. Have been with some other agents in the past and CPS were by far the best. Thank you very much

Chelsea, Angela and Tiffany made the whole selling experience simple. I was informed at every stage of the process. I was very impressed by the whole team. Thank you. David Hall

An excellent letting agency! Nikki Hamer was incredibly helpful and professional throughout the entire process.

A fantastic letting company. Florence and her team was very helpful, from viewing to signing of contracts. I highly recommend Cps homes. Thank you for your service.

My wife and I have nothing but good things to say about our experience as new landlords with CPS.
Rhys has been absolutely fantastic to work with, Highly professional, easy to communicate to and was super attentive, I would recommend him to anybody looking to rent out their property.

Also special mention to Kacey, who was an absolute pleasure to deal with, super focused and constantly kept us in the loop!

Fab team!

I’ve had a great experience with CPS. Nikki and Flo especially — they’ve re-let my properties quickly, professionally, and with excellent communication throughout. Reliable, efficient, and a pleasure to deal with. Highly recommended!