Pas på med dette site
Opdateret; Cocooncenter har retfærdigvis refunderet min indbetaling, men betyder blot at jeg ikke fik det produkt, jeg havde bestilt. Ville klart have foretrukket at Cocooncenter havde været aktive i sit forsøg på at hjælpe mod PostNord, der havde lavet fejlen.
Oprindelig besked: Pas på med dette site. Købte produkter derfra, leveret fra Holland. Varerne blev sendt med PostNord, der selvfølgelig har mistet forsendelsen et sted mellem aflevering til udleveringsstedet og modtagelse på udleveringsstedet...(??). Da PostNord kræver at det er afsender, der åbner en reklamation, tager jeg kontakt til Cocooncenter. Det gør jeg igen. Og igen og igen... Cocooncenter har enten ingen kundeservice eller også er de ligeglade med at hjælpe sine kunder til at modtage de produkter man køber.
Besvarelse fra Cocooncenter
Hello,
We are sorry to hear that your experience with Cocooncenter did not meet your expectations and would like to clarify a few points regarding your order.
First of all, we would like to reassure you that our products are shipped from France. For deliveries to Denmark, parcels may transit through the Netherlands as part of the carrier's international transport network before being forwarded to their final destination.
Regarding your order, we can confirm that it has now been fully refunded. As the parcel had not been collected, we first needed to receive confirmation of its return before we could proceed with the refund. We understand that this process may have seemed lengthy, and we are sorry for the inconvenience and frustration caused.
We sincerely regret that this delivery issue left you with a negative impression of our service. Should you wish to give Cocooncenter another chance, please do not hesitate to contact our Customer Service team before placing your next order. We would be happy to offer you a commercial gesture towards your next purchase.
We hope to have the opportunity to provide you with a much better experience in the future.
Best regards,
Cocooncenter Team