Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... Se mere
Virksomheden har svaret
The caviar, smoked salmon and truffles were all good Quality and very much enjoyed. When there was an issue with the shipping, I reached out and they insured that it reached me in time for my gatherin... Se mere
Virksomheden har svaret
My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Kontaktoplysninger
Montreal, Canada
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Fremragende
176 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Beetha,
Thank you for your review. We would be very grateful if you could share more information about your experience.
We see that your order was delivered in exactly 24 hours and that our team responded to your support request within a few hours.
We look forward to hearing from you!
Everything arrived beautifully
Everything arrived beautifully. One product I ordered had dyes in it. Would order most again but not this one.
1. juni 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Maie,
Thank you for your review and feedback! Masago, tobiko, and lumpfish are always dyed with natural ingredients (squid ink, beet juice, yuzu, citrus, etc). Their natural colour is a pale yellow or very dull orange.
We're happy to hear that your order arrived beautifully, and we look forward to serving you again soon!
The caviar was hot...
My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think either more ice should be added or delivery should be faster, especially if you're paying so much for expedited shipping.
23. juni 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Amy,
Thank you for your review. We see that your order was delivered in less than 22 hours.
We preemptively emailed you the following prior to shipping your order on June 23 at 12:52 PM:
Hi Amy,
As temperatures rise, you may notice that the ice packs in your delivery arrive thawed or melted. Rest assured, this is entirely expected and does not compromise the integrity or quality of your caviar. Our products are expertly pasteurized to ensure excellence from our warehouse to your kitchen.
For optimal enjoyment, we recommend refrigerating your caviar immediately upon arrival.
We appreciate your discerning taste and thank you for choosing us.
CaviarHub
If you would like to discuss this matter further, feel free to reach out to us by phone, email, or live chat - one of our team members will be eager to assist you :)
Excellent experience 5 star review!
Easy communication, very proactive and accommodating. Reasonable prices and excellent customer service.
18. juni 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Ann,
Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!
Warm package, poor customer support
The caviar and truffles arrived really quickly but the ice pack was completely melted and the caviar was warm. Without knowing how long it had been in the danger zone, I'm afraid to eat it and will likely discard it. I sent support an email four days ago and have yet to hear back. Very disappointing as today is my birthday and I can't eat the special treat I ordered for myself. You need to monitor support emails!! The jars are also pretty small.. I had an 85g can of tuna and I expected it to be roughly the same size but I guess caviar is heavier. Happy enough with the truffles though.
30. april 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Seonaid,
Thank you for your review and feedback. We see that your order was delivered in under 48 hours but we understand your concern about the condition upon arrival.
Please rest assured that it is normal for ice packs to melt during transit, particularly in warmer weather. The purpose of the ice pack is to help buffer the product’s temperature during shipping—not necessarily to remain cold upon arrival.
Importantly, the caviar you received is pasteurized, which makes it shelf-stable for short periods and safe even if the ice pack has melted.
Regarding your support request, we do not see any emails from you. Our team normally answers within 24 hours.
We recommend using our contact form or calling us for swift service.
We’re happy you enjoyed the truffles, and we'd love the chance to make this right for you. Please feel free to reach back out—we’ll make sure it’s handled quickly.
Delicious Salmon Roe
Your Salmon Roe is an excellent product which your company delivered on time.
I look forward to buy more of your delicious Salmon Roe in the near future.
Thank you!
24. marts 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Lori,
Thank you for your review and kind words. We look forward to serving you again soon!
Commande reçue très rapidement
Commande reçue très rapidement. Très bons produits (truffes, œufs de truite et saumon). Sauf que le beurre aux truffes n’était vraiment pas dans un bon état (fondu et refigé ensuite). Tenté de rejoindre à deux reprises le service à la clientèle, sans retour.
21. april 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Bonjour Caroline,
Nous vous remercions d'avoir pris le temps de discuter avec notre équipe au sujet de votre commande. Comme promis, nous vous avons remboursé le beurre compte tenu des circonstances. Notre équipe se tient à votre disposition pour tout complément d'information !
The one we received may not be as…
The one we received may not be as fresh. Eggs not as round and slides about in the jar. One jar developed mold, stored in the fridge. I could attach a photo if I could. Price is less than the previous company we buy our roes every year.
18. november 2024
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Gerovie,
Thank you for your review and feedback.
We see this order is from last November, so the product may have expired by now.
We take these matters very seriously, so one of our team members will contact you within 48 hours to get more information on the situation.
We thank you for your patience while we look into this for you.
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Luis,
Thank you for your review. We are so happy to hear that you enjoyed your order! We look forward to serving you again soon :)
Arrived quickly and still in ice ( and…
Arrived quickly and still in ice ( and we are very rural) taste fantastic
17. marts 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Eva,
Thank you for your review! We are so happy to hear that you loved your order. We look forward to serving you again soon!
I am waiting still for my order of six…
I am waiting still for my order of six days, GEORGE G.
5. marts 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Mr. Gador,
We see that your order was delivered in 3 business days.
We left you a voicemail letting you know that your order was already delivered, please feel free to call us back should you require any assistance!
Delivered on EXACTLY the day it was…
Delivered on EXACTLY the day it was needed. Great chilled delivery. Beautiful product. When I win the lottery, I'll be ordering again! Thank you.
17. februar 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Stephen,
Thank you for your review! We are so happy to hear that your order arrived when expected.
We look forward to serving you again when you win the lottery :)
The new packaging is impressive
The new packaging is impressive. Everything was ice cold even though it always takes several extra days for shipments to reach my remote-ish location.
6. januar 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Marina,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon :)
Great value and amazing products
Great value and amazing products! Shipping was as advertised
22. januar 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Thank you for your review and kind words. We look forward to serving you again soon!
The best salmon caviar on the market.
The best salmon caviar on the market.
Fast delivery.
Thank you guys, we will buy again.
Now we are planning to try your black caviar.
20. januar 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Elena,
Thank you for your review! We look forward to serving you again soon!
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Bob,
Thank you for your review and kind words. We look forward to serving you again soon!
Bought 2 if the salmon roe...delivery…
Bought 2 if the salmon roe...delivery was quick and efficient...well packed. The salmon roe was excellent...will buy again
17. december 2024
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Marie-Josee,
Thank you for your review. We look forward to serving you again soon!
Loved everything
Fast delivery. Pleased with how you package everything so safely.
Was a gift for friends and they LOVED everything. They were impressed with the quality.
15. december 2024
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Sue,
Thank you for your review. We are so happy to hear your friends loved their caviar! We look forward to serving you and your friends again soon!
First time ordering
First time ordering. Delivery was still icy cold due to the way it was packed. Perfect taste ! I'll order again. Thanks
8. januar 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Fonnie,
Thank you for your review. We look forward to serving you again soon!
Delicious product misleading shipping
The product itself is delicious, however I was slightly frustrated as I paid express shipping and it took the delivery 10 days to arrive, when the website promised next day shipping. To be fair, I ordered it on a weekend so next day may have not been possible, however it should have been shipped on the first business day in that case ….
6. januar 2025
Besvarelse fra CaviarHub - Caviar & Gourmet Food
Hi Natalie,
Thank you for your review and feedback! The unusual delay was because, as indicated throughout our online store, we were closed for the holidays from December 19 to January 5.
Your order shipped out on January 6 and was delivered the next day.
We apologize for any inconvenience this may have caused and hope to get the opportunity to serve you again in the future :)
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