Misleading return policy
Misleading return policy, defective product, and unnecessary runaround.
I purchased the VisionPro v2 glasses for $59.98, and they did not work at all as advertised.
When I contacted the company, I was initially told returns were not allowed because the item was discounted, even though their website advertises a 180-day return policy. After pushing back, they changed their position and said I could return the item, but only if I paid to ship it to China, which was never disclosed.
The process involved repeated back-and-forth emails with shifting explanations and limited options, primarily partial refunds or discounts. It felt like a delay strategy rather than a genuine effort to resolve the issue.
They also instructed me to declare the return value as $5 for customs, even though I paid $59.98, which I was not comfortable doing.
Only after I mentioned filing a chargeback did they finally issue a full refund, including shipping.
Be aware, if the product doesn’t work, the return process is misleading, time-consuming, and difficult.
I strongly recommend NOT purchasing from this company.
1. marts 2026
Uopfordret anmeldelse