1stflight Anmeldelser 307

Amazing customer care experience with Gemma from Primary Tracing. She stuck with our lost bag issue and managed to identify where it had been lost and ensured it was delivered to our door. Always thoughtful and professional. Thank you!

Hi! My cabin bag was “lost” twice and I’ve got it finally TWO WEEKS later!! It was the flight 21.02.2025 Istanbul-London(Luton) by Wizzair👎First they pushed me to put my cabin bag to checked-in baggage and then just left it in Istanbul!!!🤬 Second time it wast “lost” in the courier department and your manager Jessica Hines eventually found it! I really consider Jess like a nice fairy for me❣️🧚It was the first person since the start of that issue who contacted me directly. Before I struggled with the “dead” forms and incompetent employees of Wizzair “Customer Support”. Thank you very much dear Jessica and all First Flight Forwarders team. You are the best!!!

Mike managed to identify my bag using the list of contents I had sent them. He kept an eye on things, and luckily stopped the bag being delivered to our London hotel because we had flown back to Canada by then. He continued keeping an eye on things and sent me updates about tracking, etc., and I received my bag at my home yesterday, Wednesday, March 6. Thank you, Mike!

Lunui is such a nice person and very helpful. Thank you for the service

Mike contacted me to let me know that they had my bag & arranged for it to be taken to Gatwick for collection the same day. He gave me clear details where to find it. He was so polite & extremely helpful. Thank you!

My wife left her I pad on the plane when disembarking in Luton. After various emails and calls to Luton Airport I got in touch with First Flight forwarders. Within two hours I had a reply and the I pad was found. Lovely people lovely service. Well done!! Thank you

Mike is a life saver!!! Our luggage was “missing” for 2+ weeks when Mike received it. I had an AirTag inside it so I knew where it was the entire time, however, the airline was insistent that it was in another country!! I filled out the contents form that the airline sent and with that info along with the bag description Mike was able to identify it very quickly and return it to us within a few days!! Thank you Mike, again… you are invaluable!

Our son was travelling to Spain from UK. He forgot to collect his case in LGW and transfer it to the flight to SVQ. He had no tracking baggage number and did not know what to do. Fortunately, Gemma from Primary Tracing in Easyjet helped to resolve this. She dealt with the situation promptly and in a friendly and sympathetic manner. Her interpersonal skills reflect very highly upon herself and upon Easyjet's standards of customer care.

Who knew about FirstFlight? What a welcome find. The kindness shown when Mike called to tell me that they had my suitcase was second to none. If only British Airways had cared as much to try and trace it. Thank you for a great service. I do hope I wont be needing you again though. Apple air tags and extra labels all the way now! Thanks also to Josh for the handover.

A quick and reliable service returning my baggage home via DHL - thank you - the only issue was that the app / website would not accept my reference number and family name so I could not track which left me somewhat concerned. Gemma did respond to my emails though…

I would like to thank Mike for his exceptional work in handling my suitcase and organizing it to be returned to the right airline and back home.
He went above and beyond the call of duty to ensure that my suitcase returned to the tiny island of Trinidad.

Mike von First Flight ist der Beste und Netteste!
Unser Koffer ging auf dem Flug von Teneriffa nach Wien verloren und landete zufällig in London.
Dank Mike von First Flight haben wir unseren Koffer wiederbekommen.

I left my purse on a Ryanair flight a couple of weeks ago and it is now being returned to me.
Ashleigh at First Flight Forwarders was very efficient and helpful so thank you very much indeed.

The whole team were very helpful in finding a book I left on a flight.
They found it, and posted back to me.
Very grateful for this service.
Roddy Wood

Gemma at Primary Tracing was excellent.
Reassuring and efficient. A very worrying situation was resolved and I am very grateful to her and the team who reunited me with my bag.
Thank you 🙏

I would like to thank Mike for his incredible help in handling my suitcase after such a long time and organizing it to be returned to the right airline and back home!

Hi there!!
I would like to thank you Mike for his excellent customer service and help.I lost my luggage on 26th of December traveling to Greece as something went wrong at my luggage check in.Even though it was a difficult case as I had no receipt nothing and my luggage was not registered so it was not easy to find it. I was way to lucky as the luggage was found in Egypt and returned back to England.Mike was the person who was dealing with the case and he managed to find all my information and make sure the luggage belongs to me.He arranged the delivery of my bag in Greece and nothing was missed.I know I am lucky but I can't thanks 1stflight and Mike for their assistance.

Thank you
Anna Grigorian

Lost my house and workkeys on the plane. 3 days later I got a mail they found it. Within 2 weeks they sent it back to me. Great service. Just put a lost order on the website , and they will help you in a good way.

Left my iPad on a plane coming back from eygpt. Response time was around 6 weeks so I’d given up hope of getting it back - as soon as it was located I was contacted and in constant communication with Grace and it was returned to me within 2 working days :)

So helpful and answered all my questions. Best of all, we got out bags back!